Netflix Stopped loading on my Poco X2: How to Fix?

We are very much habitual of OTT apps like Netflix, Prime Video, and Hotstar. But sometimes while using it we face unwanted crashes and sometimes it crashes in every while and made it impossible to use the app. Sometimes it is devices specific and sometimes it is dependent on the app, maybe some bugs from the application side. Follow this troubleshooting guide to fix when Netflix Stopped Loading on Poco X2.

In this article, we will walk you through in troubleshooting the issue where Netflix Stopped Loading on Poco X2. We will try to find out why the problem occurs so that we can deal with it effectively. After meeting this error, your messages app will stop working and you have to solve it by finding solutions from various forums and websites. But it’s really a big project to find solutions and try them one by one, right?

Before Applying Any Fix

There are a few apps in our smartphone with whom we are very much connected, one of them is Netflix. Obviously everyone watches youtube videos on their smartphone. But sometimes while using it we face unwanted crashes and sometimes it crashes in every while and made it impossible to use the app. Sometimes it is devices specific and sometimes it is dependent on the app, maybe some bugs from the application side.

It’s rare for Netflix to have a complete outage, but it has happened before. The first thing to check before anything else is whether the problem is with Netflix itself, rather than anything on your side. Two sites to help you do that are downdetector.com and outage.report. They crowdsource user reports to show you what issues are being reported and from where in the world.

• Sign Out and Sign In again 

Signing out and signing in again to Netflix might help solve few unforeseen errors. It is observed that this fixes a lot of problems very often.

• Restart Internet router

Check Internet connection, if the speed is slow, try resetting your Internet router. Netflix needs a standard speed of 10Mbps for smooth and uninterrupted streaming.

Fix, Netflix Stopped loading on my Poco X2

Check the Error

Error codes or messages are usually key to solving problems. If your app displays an error every time it fails to send texts, be sure to take note of it. Then, do a Google search about the exact message or code and see if there’s any available online solution.

Check Internet Speed

Video buffering usually takes more bandwidth than normal surfing or browsing the internet. Make sure your speed enough to stream that video. There are many ways to check internet speed. In our case, we are using a website called fast.com to check internet speed.

If your internet connection speed is faster but intermittent, it may also cause video streaming to lag or buffer. To check if you have an intermittent internet connection, connect to known working wifi. If the problem continues even when internet connection speed is fast, there may be other factors involved. Continue with the troubleshooting steps below.

Reset Network Settings

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• After opening Settings, look for ‘Connection & Sharing’ and open it.
• After opening Connection & Sharing, scroll down and tap ‘Reset Wi-Fi, mobile & Bluetooth’.
• Now, tap ‘Reset Settings’ that is located at the center bottom of the screen.
• Now, it will ask for your lock screen password, confirm it.
• Now, a popup window will appear asking you the final time.
• Finally, tap on the Ok button.
• Tap on it and you’re good to go.

Troubleshoot Netflix App

Force Quit

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using Recent Apps key

• On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
• Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
• Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• Tap the More settings icon (three-dot icon, upper right).
• Tap ‘Show All Apps’.
• Find and tap the app.
• Tap Force Stop.

Clear App Cache

If the above methods did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Tap ‘Show All Apps’.
• Find and tap the appropriate app.
• A popup window will appear with two options.
• Tap the ‘Clear Cache’ button.
• Restart the device and check for the problem.

Clear App Data

Clearing an app’s data will return it to its factory state.

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Tap ‘Show All Apps’.
• Find and tap the appropriate app.
• A popup window will appear with two options.
• Tap the ‘Clear All Data’ button.
• Restart the device and check for the problem.

Update App

To check for Play Store app updates:

• Open Play Store app.
• Tap More settings icon at the upper left (three horizontal lines).
• Tap My apps & games.
• Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

• Open Play Store app.
• Tap More settings icon at the upper left (three horizontal lines).
• Tap Settings.
• Tap App download preference.
• Select Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

• Tap Auto-update apps.
• Tap Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Reinstall the App

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Tap ‘Show All Apps’.
• Find and tap the appropriate app.
• Tap Uninstall.
• Tap OK to confirm.

Once the app has been uninstalled, restart the device and reinstall it to check for the problem again.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

• Turn off your phone.
• Now Press and hold Volume UP key + Power Key  on your Poco device simultaneously for a while
• Once you see the Poco logo, you can release the button.
• The phone is now booted in recovery mode
• Use Volume keys to navigate to the Wipe cache partition option
• To confirm, you can use the Power button.
• Restart your phone

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

• Your device must be powered on.
• Press the power button on the phone.
• When the power off, restart, airplane mode, wifi mode, etc. menu will be displayed, release the power button.
• Now, long-press the Power OFF word on the screen.
• Keep pressing this word until the Android Safe Mode message is being displayed on your phone.
• Select to reboot into Android Safe Mode.
• When done, a dedicated Safe Mode watermark will be displayed on your smartphone
• Observe the phone and check for the problem.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Tap ‘Show All Apps’.
• Find and tap the appropriate app.
• Tap Uninstall.
• Tap OK to confirm.

Factory Reset

From the Settings menu:

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘My Device’.
• Now again scroll down and tap ‘Backup & Reset’.
• Now finally scroll till the end and tap ‘Erase all data (Factory Reset)’.
• Now, tap on the ‘Delete all data’ button that is located at the center bottom of the screen.
• Now, it will ask for your lock screen password, confirm it.
• Again it will ask your Mi account password.
• Enter the password and tap the Ok button.

From Recovery:

• Turn off the device
• Press and hold Volume Up key + Power Key
• Release Power key when POCO logo appears but keep pressing Volume Up key
• Release Volume Up key when Mi-Recovery Appears
• Use Volume keys to select and Power key to confirm
• Select Wipe Data and press power key to confirm
• Select wipe all data and press power key to confirm
• Select Confirm press power key to confirm
• Select “back to main menu” by press power key
• Select Reboot and press power key to confirm
• Select Reboot to System and press the power key to confirm.

Conclusion

That was it, this was the easiest way to Fix when Netflix Stopped loading on my Poco X2. Follow them carefully to get benefits of the feature in your Poco X2. Are you facing any problems and issues with your Poco X2? Then there is nothing to worry about, we have an article dedicated to Poco X2’s issues and guides. Here is the Poco X2 Troubleshooting Guide. Although it’s rare, some cases of the issues on Poco devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Mi Store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.

Do you own a Poco Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Poco are coming soon.

If you have any queries regarding this, the comment section always available for you.