BQ Aquaris is one of the leading manufacturers in the smartphone industry. The devices released by the company are versatile and of multiple price ranges, which gives enough choices to the customers to the select the devices they wish for. Bought a BQ Aquaris device and facing Wi-Fi Connectivity issue? Although it is a huge issue to face, it is a common problem seen across all other brands of smartphones and it has raised the anxiety of users who are addicted to the Wi-Fi or those who require a Wi-Fi connection to complete their tasks. Well, we decided to tackle the issue and here’s what we got to know about the BQ Aquaris Wi-Fi problems and how it can be resolved.
- Is Wi-Fi problem a normal issue?
- Reboot the phone
- Reboot the router
- Toggle Wi-Fi
- Toggle Airplane mode
- Check for any intermittent issues
- Forget and reconnect
- Use Static IP than DHCP
- Authentication failed error
- Obtaining IP Address
- Factory Reset the Device
Is Wi-Fi problem a normal issue?
Since Wi-Fi is one of the most used services in a smartphone, there are chances for the device to malfunction. Wi-Fi problems can occur on any smartphones but it is quite normal. This can be caused because of errors by its users. Wi-Fi problems are common and you don’t have to worry much about. But if the problem arises often then you have to be cautious. Here are some fixes for the Wi-Fi problems in Aquaris smartphones.
Reboot the phone
Your connection to a Wi-Fi network failed, could it be a software glitch, It could be a temporary software glitch that might have occurred the moment you tried connecting to a wifi network. Reboot the phone and refresh the system and that will resolve the problem. Press the power button to turn off the phone or use the power button plus volume up to perform a forced reboot.
Reboot the router
There are times the router tends to take more time to connect a user to the Wi-Fi network. It can get very annoying. You will face many instances when you aren’t even able to connect to Wi-Fi networks because the router is going through some temporary glitch. Similar to rebooting the phone, rebooting the router can save the day. It takes just a few seconds to shut down the router and restart it.
A lot of times it happens that you try to turn on Wi-Fi on your phone and it isn’t turning on or if it does, it doesn’t auto connect to an available network. Most of the users go through the same issue on their phone whenever they want to connect to a Wi-Fi network. In this case, you need to go to Settings >> Wi-Fi and tap on the network to connect. Another alternative is to tap on the Wi-Fi icon again that will turn it off and then, tap on it again to turn it ON.
Toggle Airplane mode
Trouble connecting to a Wi-Fi network? You can toggle the airplane mode or flight mode to kick-start the Wi-Fi service on your device. This method requires the user to tap on the airplane mode icon to activate it. All incoming and outgoing networks will be blocked including the Wi-Fi once it is activated. Wait a few minutes and then, turn off the airplane mode. This will help restore the Wi-Fi problems that you are facing.
Check for any intermittent issues
Now that you are able to connect to a Wi-Fi network, if the internet still doesn’t work, there could be some intermittent issues with the service provider. Most of the ISPes would inform or send messages to the users about any upcoming maintenance or upgrade work because of which, the internet could be disrupted. There are other instances too where they have to turn off the services due to some extremely important work. These are called intermittent issues. To know if this is the root cause of Wi-Fi problems on your phone, call the ISP and ask for a technician’s help.
Forget and reconnect
Still having trouble connecting to a Wi-Fi network? Why don’t you just forget and reconnect it? Yes, It can resolve the Wi-Fi problems that you are facing if you simply tap on forget to unpair to a network. Wait a few minutes and then, reconnect by entering the password and voila, the Wi-Fi is working now. We would recommend this method if the phone isn’t connecting to a network already saved or if the phone shows the status of the Wi-Fi network as ‘Saved’, ‘Authentication Problem’ etc.
Use Static IP than DHCP
Still not working? In that case, you can switch between Static IP and DHCP if your phone shows the status of a Wi-Fi network as ‘Obtaining IP Address’ but doesn’t connect. This is how you can do it.
- Open the Settings app on your phone.
- Proceed to Wireless and Networks and tap on Wi-Fi Settings.
- Tap on Menu button usually denoted with three vertical dots and select advanced options.
- Now, tap on Use Static IP, you will need to enter the details about the IP Address, Netmask, Gateway, DNS 1, and others.
Authentication failed error
This error is displayed whenever the password is incorrect or the SSID has been chosen incorrectly. To check the error, you must check the password entered several times. An Android smartphone lets the user ‘show password’ unlike iOS where the passwords are hidden. Even if the password is right, your phone could show this error. We have compiled a procedure to help you.
Turn off the Wi-Fi and mobile data and turn on the flight mode
- Keep the airplane mode activated and tap on Wi-Fi icon to turn it on to connect.
- Once the Wi-Fi connects, you can turn off the airplane mode and check if the Wi-Fi is still activated or not.
Connected to a Wi-Fi network but there’s no internet
If you are still not connected, restart the modem or router. Turn off the router and keep it OFF for 15 to 20 seconds. Now, turn ON the router and try to connect. If it doesn’t work, restart the phone and try to reconnect.
Obtaining IP Address
It’s annoying when you try to connect and it shows ‘Obtaining IP Address’. Usually, it takes just a second or so to proceed sometimes it may take more time. We would recommend downloading apps like WiFix by mHotspot or similar apps that let the user tweak this feature. You can also change DHCP to Static IP which is discussed above.
Factory Reset the Device
This is the mother of all fixes and would clear and resolve any and every wifi problem or any other problems that you are facing on your phone. Make sure to obtain a backup of all the data beforehand because once you proceed with the factory reset option, it cannot be reversed and all data is lost permanently. Here’s how you can perform a factory reset.
- Press the power button and turn off the phone.
- Next, tap on power button + volume up button together and hold it until the phone turns when you need to leave the power button but keep the volume up button pressed until the phone boots into the recovery mode.
- When you access the recovery mode, you need to use volume up or down button to scroll amidst the menu and use power key to select.
- You need to select ‘wipe data/factory reset’ from among the menu and then, confirm the option ‘Yes — delete all user data’.
- Once it is done, you can reboot the phone to start afresh and this will resolve the various wifi problems and any sort of software glitch or problems that could have introduced over time.
Even after performing all these steps if your issue is not resolved then the problem might be associated with the Wi-Fi hardware. Therefore take your device to an authorized service center.
We hope you have found this post useful in fixing your BQ Aqauris smartphones Wi-Fi problems.