Quick Guide To Fix HomTom Wifi Problems [Troubleshoot]

Have you ever encountered Wi-Fi problems when using your HOMTOM smartphone? Have you tried everything that you can think of to get the Wi-Fi on your cell phone to work properly but it just won’t work? You’re not alone! This guide will go over some tips and tricks that you can try in order to get your Wi-Fi connected to your phone and start it to work correctly once again. You probably know, majority people want to get their wireless internet connection working on their cell phones again so that they are not using data from their wireless provider. Wi-Fi is usually faster and certainly more affordable. Going over your data plan on your Smartphone can definitely cost you a lot! In this post, we will go over some tips and techniques that should get this problem resolved with a properly working wireless internet connection again.

Quick Guide To Fix HomTom Wifi Problems [Troubleshoot]

We are going to start with the basics first and go from there:

Importance of passwords

If the wireless network whether at home or work is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is should be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters. Often you will find an option in the lower left on your phone’s keypad which will allow you to switch to capital letters and special characters. Check that you know the correct password and check that you’re entering it incorrectly. Enter it again as an extra precaution.

Check the name

Always make sure that you are trying to connect to the correct network, often you will notice 3-4 Linksys addresses when scanning for an available network on your wireless router. In any case, check and make sure that you are connecting to the correct network.

Is Wi-Fi on?

It’s a simple mistake to accidentally turn off your Wi-Fi and have no internet. Drag the status bar at the top of the display downwards (the bar you see your battery life and signal strength on). You should be able to see whether your Wi-Fi is turned on or not. If it is not, then turn it on.

Airplane Mode

If this setting is enabled then you’re probably having more problems than just no Wi-Fi connection, but still, check this setting on the phone and make sure that Airplane Mode is NOT on.

Authentication failed error message

Authentication issues are often a problem with the password. It tries to verify/authenticate the password that you are using to log into your router/network and if the password is wrong then it fails to authenticate and will show an Authentication failed error message. By following the first step in this article and thoroughly checking the password can usually help to resolve authentication failed errors and get you connected to your network once again. In case the password and Wi-Fi information entered is correct and the cell phone keeps displaying an Authentication failed error message then try this…

Manually turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again. Once the Wi-Fi is connected then you can turn airplane mode off. Don’t forget about the airplane mode though because if it remains on then your phone won’t receive calls or allow mobile data when you want to use it.

Not finding available networks

Is your phone not even detecting possible Wi-Fi connections? Then make sure the Wi-Fi is working. If you have another phone or computer or any device that can see Wi-Fi connections make sure that the other devices can detect and connect to Wi-Fi. If you have multiple connections to the Wi-Fi already then disconnect a few of them. Some wireless routers have a limit on how many devices you can connect to it. If the Wi-Fi network itself isn’t working then restart your router or modem. You don’t need to press the reset button, just pull out the power cord from the router or modem, count to 15 sec, and then plug the power cable back in, wait a few minutes for the device to boot back up then try it again.

Connected to a Wi-Fi network but no internet

For this issue, chances are it’s your router or modem if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.

Obtaining IP Address

Getting a pop up with “obtaining IP address” message when trying to connect to a wireless internet? It is one of the most annoying Wi-Fi problems that can occur on an Android phone, or any type of smartphone for that matter, and can be a difficult issue to solve.

  • By visiting the Google Play Store and performing a search for “WiFix fix” you can find quite a few free applications that can help configure your phone. The application of WiFix by mHotspot is an application that can help solve this issue and has received positive reviews.
  • If downloading an application like WiFix doesn’t seem to help then you can try using a Static IP address instead of the cell phones default DHCP setting.

Use a static IP instead of the DHCP

This is also a good fix if your phone keeps showing “obtaining IP address” as well.

  • Open the Settings (Home key (usually looks like a house) > Menu Key (typically on the bottom of the phone on the far left next to home key) > Settings).
  • Tap Wireless and networks
  • Tap Wi-Fi settings
  • Press the Menu key
  • Select Advanced options
  • Tap Use static IP

The steps from here are going to depend on the wireless internet you are using, you might need to talk to whoever manages your wireless network, or contact your ISP (Internet Service Provider). This is the company you buy your Wi-Fi from. You will need to enter your Wireless Networks IP address, Gateway, Netmask, DNS 1, and DNS 2.

Mother of all Fixes

Kind of a last resort but if you have tried the suggestions and tips listed above then this last step should fix the issue. You might have a software bug, glitch, or possibly even a virus in your cell phone and you’re going to need to perform a full backup and reset on the device. Make sure to save almost everything on your android phone before even doing the reset. That way you won’t lose anything and you can get your information like contacts, pictures, videos, texts, etc. back again after performing the reset.

Make sure after you do the reset you take your time and go through the phone setup thoroughly. Your cell phone is going to be like it was when you first got it. One of the questions your phone will probably ask you when you are setting up your phone again is whether you want to connect to a Wi-Fi. Log into your Wi-Fi connecting making sure you enter all the information correctly. Now log into your Gmail account again, finish the setup and your Wi-Fi should now be working correctly again.


After going through these suggestions your cell phones Wi-Fi should be up and running properly again. If your Wi-Fi still isn’t working after resetting the phone, then it might not be an issue with the phone itself and might be an issue with the wireless network that you are attempting to connect to.

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