“Connected to Wifi but no internet”
A number of things could be the reason behind this particular issue. First of all, it could be simply a mix of interference and distance from the router or modem. But perhaps the more prevalent issue is intermediate when the ISP is facing power outage or any upgrades or maintenance work. Note that in most cases, the ISPs provide a notice beforehand but it is not applicable for all ISPs. So it is better to check with the ISP to verify and ask their help.
Use Static IP instead of DHCP
You connected to a said network but it is showing ‘Obtaining IP Address’ or it is disconnecting abruptly, here, you’ll need to use Static IP instead of DHCP which is by default set. For this, you’ll find the options via Settings >> Wifi >> Advanced Settings >> use Static IP.
Is the password correct after all?
If you are signing up for a wifi network for the first time and if you haven’t entered the correct password, you cannot access the internet with it. You can spot if the password is incorrect simply by seeing an ‘Authentication error’ within Settings >> WiFi. To fix it, simply enter a correct password and you’ll be able to access wifi without any hassle.
Forgot & Reconnect
Sometimes you have a network saved with the correct password but the internet doesn’t work even when the phone is connected to the device or it wouldn’t even connect it right away. One of the possible fixes to this problem is to simply forget the network in question and reconnect it. This must resolve the issue in most cases.
Delete saved networks
Although this isn’t a problem it is common to store passwords for various networks irrespective if they are in use or not. Perhaps some smartphones might find it difficult to register to a new network if it has run out of networks that can be saved on a system. For this, simply delete few saved networks and you must be free to connect and use wifi on your phone.
Restore factory
Assuming that you are still figuring out how to resolve the issue, you can perform a restore factory on your device. After doing this, you’ll know if ever the Vertex wifi problems are due to software failure or bug. Also, it will help point towards any possible hardware issue if in case the method doesn’t do any good to the problem which is still persistent. Here’s how you can restore the device.
Step 01: Firstly, take a backup of all videos, audio, photos, and other files that you want to save before proceeding further.
Step 02: Press the power button and select ‘power off’ to switch off the device.
Step 03: Now, you need to press power + both volume buttons simultaneously for few seconds until the phone blinks and boots up.
Step 04: Leave the keys when an Android logo appears on the screen.
Step 05: You’ll need the power button to select and volume rockers to move around when in recovery mode.
Step 06: Navigate to ‘wipe data/factory reset’.
Step 07: Select ‘Yes — delete all user data’ as a final confirmation before the system initiates a factory reset.
Get help!
If you have ruled out any chances of software failure which is a pointer that you’ll get after restoring the phone to its original settings, it time to go to an actual technician at an authorized service center to curb the issue. Yes, it involves paying a premium for repair or replace if not covered under warranty. Hope this explicit troubleshooting guide on how to fix Vertex Wifi Problems helps curb the issue on your Vertex or practically any other Android smartphone you might be using.