Fix: Ring Chime and Chime Pro WiFi Not Showing or No Connection

Ring Chime and Chime Pro are excellent wireless notification devices that can connect to all your existing Ring devices. To connect the Ring Chime to your Ring devices is so simple; you just need to plug it into the wall socket and connect it to the Ring application, now you will start to get notifications anywhere in the home. But what should you do if the Ring Chime is not connecting to the Wi-Fi? Don’t need to worry; there are several solutions you can try to troubleshoot the same issue.

If you are the one suffering to connect the Ring Chime or Chime Pro to a Wi-Fi router, then you are not alone. Here we are mentioning different steps that you can follow to resolve the connection issue. For more details, have a look down below:

Step 1: Check Wi-Fi Credentials:

Several users have reported that their Wi-Fi credentials contain special characters, which is why their Ring Chime is unable to connect to the Wi-Fi network. Sometimes these special characters in your Wi-Fi credentials can lead you to issue with your smart devices like Ring Chime. In this scenario, we suggest you change the Wi-Fi credentials as there are no special characters both in the Wi-Fi name or password, and then you can try to reconnect the Ring Chime to the home network and check the issue is resolved or not.

If the connection problem persists, you can reset your Wi-Fi router. Before proceeding with the reset procedure, you can power cycle the router and reconnect the device to your Wi-Fi router and check if it is connecting to the network or not. If power cycling the Wi-Fi router does not help, then you have an option to reset your Wi-Fi router.


Depending upon the model of your Wi-Fi router, the reset process may be different. You can search online for a reliable guide to reset your router.

Step 2: Change Mobile Device:

According to the Ring Support Center, a similar connection problem might occur due to the mobile device you are currently using. The best solution here is to try using another mobile to set up your Ring Chime. After the device is connected to the Wi-Fi network, you can still access the device with the former mobile, but it might be best to use another device for the setup process.

The Ring Chime not connecting issue is mostly experienced on Samsung devices; here, switching up the device will help you connect easily to the Wi-Fi network. Moreover, you need to check if you have any VPN enabled when trying to connect the Ring Chime with your Wi-Fi network. The VPN service might cause problems during the setup process, so disable those services when Ring Chime tries to connect to the network.

Step 3: Reset Chime:

 After trying the above steps, you are not able to connect your device to the Wi-Fi network; then, you need to reset the Ring Chime to factory settings. To reset the Ring Chime, connect it to any power source, insert a tiny clip or needle to access the reset button. Press and hold the button for a few minutes, then release it. Now your device will get reset in a short time, and you can go back to the setup procedure.

The Ring Chime or Chime Pro is a useful and easy-to-use device. 

However, if the device does not connect to your home Wi-Fi network, you can quickly fix the problem now.

We hope the information mentioned above in this article is helpful to you. In case the above steps do not resolve the issue, then you can contact the Ring Support center. If you have any queries or feedback, please write down the comment in the below comment box.

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