Are you facing a problem with Spectrum Internet? Then you are not alone. Well, there are many complaints that users are facing all around the US regarding the spectrum internet. Let’s find out whether Spectrum Internet and Cable is down or is it not working only for you.
As we write this, we found many users reporting about the Spectrum Internet outage problem all over the USA. Yes, Spectrum is having a technical issue now. The team is currently trying to fix the problem. If you are alone facing this issue, it is always better to contact the support team of Spectrum to look into your problem and resolve this.
Spectrum (formerly Charter Spectrum) offers cable television, internet, and home phone service. Spectrum serves homes and businesses in 25 states. In 2016 Spectrum acquired Time Warner Cable
New Update on April 28, 2020: Today Spectrum internet was having some trouble due to server down. There are many report of Internet issues across the USA region. Here are some tweets regarding the same.
@Ask_Spectrum no internet on grand island, ny. I you aware of this?
— Don Keller (@DonKeller5) April 28, 2020
The service tech will then request a service from what you call an “area tech” who will be unavailable for two or more days. When the area tech finally checks the upstream switch it will have dried out and will be functioning properly. I now know 4 houses with this issue here.
— Matthew Brown (@matt_brown65) April 28, 2020
@Ask_Spectrum hello I was wondering if you could tell me if we’re having an internet outage or if it’s me
— David (@David_J_69) April 28, 2020
Hey @Ask_Spectrum internet’s down for our whole area for folks using your service. Central California. Having to use my mobile hotspot to get my work done. Something going on?
— William John Holly III (@wjhollyart) April 28, 2020
New Update on April 25, 2020: In the last 24 hours, many users in the USA started reporting the spectrum outage in Twitter and Reddit. Even there is a spike in a report on the down detector site regarding the same issue. Here are a few tweets reported recently.
Outage map says NC is all good yet no internet. It’s been days. How about we get this fixed and y’all do your jobs instead of saying nothings wrong when clearly there is
— Brandon McClave (@McClave97) April 25, 2020
@Ask_Spectrum the only reason I sign on Twitter is to complain about our internet being out, and I’ve signed on once every few days during the lockdown. I get you may be overburdened, but either provide the service we pay for or give us a discount. Internet down AGAIN in 91405.
— jem (@jemboree) April 25, 2020
— TheRealBrettBeeman (@illestdomer2005) April 25, 2020
@Ask_Spectrum any outage in 92595 for internet? Keeps going in and out driving me nuts. YES we rebooted and everything. NO I don’t want to send you my crap to troubleshoot. Are you having an outage in my area?
— JoCaTa Pi (@jocatapi) April 25, 2020
— Peter Shire (@Peter_Shire) April 25, 2020
New Update on March 26, 2020: Today Spectrum is down for many users in the USA. There are reports that the internet is down for the last 7 hours. Even Graph is also showing the clear sign of outage.
Here are a few tweets regarding the problem.
yo @Ask_Spectrum My internet is not working as its supposed to and I need to work to keep paying for your service.
— T (@TarantulaLive) March 26, 2020
I bet it’s everywhere at least in my building, going by the periodic beeping I felt insane for hearing until I traced to the flashing “ELEVATOR COMMUNICATIONS FAILURE” light in the hall. Maybe @Ask_Spectrum can weigh in on any issues in Raleigh before work in the AM
— Bavis Meacon (@stevetjenks) March 26, 2020
@Ask_Spectrum Are there any issues with the internet in Orange County? The past 3 days have been terrible. I’ve called the customer service number a few times, but the extended wait times are incredible.
— Tene Greene (@tenedg) March 26, 2020
@Ask_Spectrum Outage in Raleigh NC, cable and internet. Not great re:wfh and social isolation
— Madi (@Madi44846725) March 26, 2020
Since then, the Spectrum team is looking to resolve this issue from their end. Here is the tweet from Spectrum:
Hello Chanel. I am terribly sorry for the delay and service interruption you’ve experienced. If you are still experiencing this issue, please send a DM with your account information including service address and I would be happy to look into that for you. ^HT
— Ask Spectrum (@Ask_Spectrum) March 26, 2020
Updated on March 20, 2020: Today, Spectrum users started reporting the internet outage problem all over the United States Of America. Here are the few tweets regarding the same.
@Ask_Spectrum Hello I sent you all a message 30 minutes ago re: an internet outage that has been ongoing for 5 hours and I was hoping to know when it will be resolved.
— Patrick Kirk (@CptPatrickDKirk) March 20, 2020
@Ask_Spectrum I’m experiencing no internet service and I tried the chat option on the website and I’m still waiting
— 🧜🏽♂️ K.E.M.P.🧞♂️ (@TheKempire) March 20, 2020
Here is the official tweet by @Ask_Spectrum regarding the technical issue
Hello there. My apologies for the delay and internet trouble you’re experiencing. I’m happy to check on this for you if you could please DM your account information including service address and zip code. ^HT
— Ask Spectrum (@Ask_Spectrum) March 20, 2020
Table of Contents
Is it Really Spectrum Internet Outage?
If you are probably wondering how to confirm whether it is a Spectrum technical issue or you alone facing this problem, well, the answer is simple. You can check the down detector website to see if the problem persists for everyone around the states. To do that, Go to Downdetector website and look for the graph if there is a trouble you will see a graph hike in blue color.
How to Fix Spectrum Internet issue?
If the Spectrum Internet is down for everyone, then you need to wait patiently for the Spectrum to resolve this issue by themself. If you are alone facing any trouble with the internet, then you can contact their support team to resolve your problem.
Here are the support team:
Once the problem has been restored, make sure you follow our next steps to fix any problem
Sometimes, after electrical power and Spectrum services are restored following an outage, it’s necessary to reset your Spectrum equipment as the final step in restoring services.
To Reset Your Spectrum Receiver (Cable Box)
Unplug your receiver for 60 seconds, then plug it back in.
To Reset Your Gateway or Standalone Modem
- Unplug the power cord from the gateway or modem and remove any batteries.
- Wait 30 seconds, and then reinsert any batteries and reconnect the power cable.
- Wait 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
- Check your internet connection to make sure it’s working.
To Reset Your Modem and Your WiFi Router
- Unplug the power cord from the back of the modem and remove any batteries.
- Unplug the power cord from the WiFi router.
- Wait 30 seconds, and then reinsert any batteries and reconnect power to the modem.
- Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
- Reconnect the power to your WiFi router. Allow at least 2 minutes for your router to finish powering on.
- Check your internet connection to make sure it’s working.