TikTok is one of the most popular short video-sharing platforms accessed by millions of users across the globe every day. You can keep scrolling the whole day without getting worried about fresh content. It could be the app you use the most. However, like any other application, TikTok has its fair share of problems that users have to deal with. One of the many problems users have reported is getting a “no internet connection” error when they launch the app. If you are also in the same boat, fret not. This guide will walk you through many ways to eliminate the “no internet connection” error on TikTok.
One of the common reasons for getting this error message on TikTok is a slow or unstable internet connection. Be it TikTok or any other video-sharing platform, you need a stable internet connection that does not go down frequently. Next, the connection should be fast to avoid buffering problems. If you are confident about your internet connection, the problem could be the app cache, which gets accumulated over time. Clearing the cache might fix the no internet connection error. Don’t know how to clear the TikTok app’s cache? No worries, we have detailed the complete steps in this article.
TikTok is accessed by millions of users every day. While the numbers sound exciting, it creates problems for many users. When the servers get busy, you may face issues watching videos.
Now that we understand what could be the problem, let’s begin our troubleshooting.
TikTok No Internet Connection Error on iPhone and Android; Here’s How to Fix It
We have compiled a list of effective solutions to fix the “no internet connection” error on TikTok. The solutions apply to both Android and iPhones. You may not need to try all of them. Work your way down until you find the one that works for you.
Fix 1: Check if TikTok Is Down
Before you start making any changes to your phone or the router, check if TikTok is facing an outage. Although it’s quite uncommon with TikTok, it has happened many times in the past and therefore it’s worth checking if something is wrong with the video-sharing platform.
Unfortunately, there’s no official webpage to check the server status. However, you can use a third-party tool such as downdetector.com to check if other users are also having issues. Now, if TikTok is running into problems, you should wait for an hour (at least) and then launch the app again to check if the problem is fixed. However, if TikTok is not running into problems, you can use other solutions to fix the “no internet connection” problem on your phone.
Fix 2: Restart Your Phone
Although this solution may sound trivial, it can fix the issue with TikTok. Once you restart your device, the temporary data and background applications get cleared, which could potentially fix the “no internet connection” error on TikTok.
To restart your Android phone, press and hold the power button and select the Power Off option from the power menu. On some Android devices, you have to press and power buttons and volume down button to get the power options. To restart an iPhone, press and hold the power button until you see the power slider. Drag the slider to turn off your device. Now, press and hold the power button again to turn it off. Launch TikTok and do let us know if it fixes the problem.
Fix 3: Reboot Your Router
If restarting your phone did not work, you should restart or reboot your router once to fix internet-related issues. Whether you are getting slow internet speed or the connection disconnects frequently, rebooting the router should help.
One way to reboot the router is via the router’s settings page. If this complicates you, remove the router’s power cable for a minute and then plug it in again. Connect your phone to the Wi-Fi and launch the TikTok app to check if the problem is sorted.
Fix 4: Reset Network Settings
There could be an issue with the network settings on your phone causing TikTok to have internet access. In such a case, resetting the network settings can fix the problem. Before you do this, remember that saved Wi-Fi passwords and paired Bluetooth devices will be removed, and all network-related settings will reset to their default settings. You can find the network resetting option in the Settings app on your phone.
Fix 5: Clear TikTok App Cache
TikTok app on your phone stores some temporary data. Although this temporary data or cache speeds up the app, sometimes it gets corrupted and causes issues. These are safe to remove temporary files as the app will generate them again after clearing. Therefore, you should clear the TikTok app’s cache and check if it can fix the issue.
Here’s how to clear the TikTok app cache on iPhone:
- Open the “Settings” app and tap on “General”.
- Tap on “iPhone Storage”. You should see the app list.
- Find TikTok, swipe it to the left, and tap on “Offload App”.
Follow these steps to clear the TikTok app cache on Android:
- Open the “Settings” app on your phone.
- Go to “Storage” and click “Apps”.
- Find TikTok from the apps list and tap on it.
- Tap on “Clear Cache”.
Fix 6: Update the App
TikTok regularly gets new updates that fix known issues in addition to improvements and stability. If a software bug causes the “no internet connection” error, the latest software update will likely fix it. It is recommended to keep the application up-to-date for the best experience. So, even when facing no issues, regularly check for new updates.
To update TikTok, visit Google Play Store (Android) or App Store (iPhone), search for TikTok, and click the Update button to get the latest version. If an update is unavailable, try checking again in a few days.
Fix 7: Uninstall and Install TikTok Again
If you still can’t use TikTok because of the annoying “no internet connection” error, there could be an issue with TikTok files on your device. Reinstalling the app should fix the issue.
Fix 8: Contact TikTok Support
If none of the solutions has worked in your favour, contact TikTok support as a last resort. Specify the problem in detail, and they should be able to provide some solutions to eliminate the problem.
We hope this guide was helpful to you in fixing the “no internet connection” error on TikTok on your Android or iPhone. If the problem is fixed, let us know which method worked for you. If you have any questions or queries, do write them in the comment section below.