Unresponsive Touchscreen or Not Working issue on Galaxy S20, S20+ or Ultra: Fix

In this article, we’ll show you the options that you can do to fix Unresponsive Touchscreen or Not Working issue on Galaxy S20, S20+ or Ultra in straightforward steps.

If you are thinking this a rare issue and only you are facing this issue, then I will let you know that this is a very common issue that a lot of smartphone encounters all the time is a frozen or unresponsive touchscreen. Follow the below simple tutorial to get rid of this.

Touchscreen Not Working issue on Galaxy S20 series

Fix, Unresponsive Touchscreen or Not Working issue on Galaxy S20, S20+ or Ultra

Check for hardware damage

If your Galaxy keeps restarting by itself after it was dropped or hit by a solid object, the most likely cause of the problem is bad hardware. In this case, the best thing that you can visit your local Samsung store or Service Center so a qualified Samsung technician can examine the device. If needed, they may send it in for repair or replacement.

Take off the screen protector

The next thing that you can do is to see if a screen protector is affecting the sensitivity of the digitizer. Try cleaning the screen with a clean, soft cloth. If that won’t fix the problem, just remove the screen protector entirely (if you’re using one, of course). Hopefully, that will bring the device to its working standard order, and everything would be fine.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any problem. Not only Pixel, but this applies to each electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

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Well, if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

  • Press and hold the Volume Down button.
  • While holding it down, press and hold the Power key.
  • Keep the button held for 10 seconds; it will be restarted automatically.

If this doesn’t work, then head to the next method.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

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  • Open the Settings app.
  • Tap Device Care.
  • Tap the 3-dot at the top.
  • Select Auto restart.

Check for Black Screen problem

As the name suggests, a Black Screen issue’s primary indicator is the fact that the screen remains black no matter what one does. In this situation, the rest of the phone’s functions are working except for the screen.

In this case, the best thing that you can visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.

Update apps

To check for Play Store app updates on your Galaxy:

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  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap My apps & games.
  • Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap Settings.
  • Tap App download preference.
  • Select Over wifi only (select Over any network if you don’t have wifi).
  • Tap Done.

Make sure also to keep your apps updated all the time by enabling auto-update option.

  • Tap Auto-update apps.
  • Tap Over wifi only (select Over any network if you don’t have wifi).
  • Tap Done.

Clear Cache from Recovery Mode

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In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
  • Wait until your device wipes out all cache or temporary data from the system partition.
  • Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in a safe way, the system temporarily disable all third-party applications you installed on your device. By doing this, we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Turn OFF the device.
  • Press and hold your device’s Power button till the model name screen.
  • When the SAMSUNG logo appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open Settings from Launcher.
  • Tap on Apps.
  • Tap See All Apps.
  • Tap an app that you want to uninstall
  • Tap Uninstall.
  • Tap OK to confirm.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open the Settings from the launcher.
  • Scroll to and tap General management.
  • Tap Reset.
  • Select Factory data reset.
  • Tap Reset to continue.
  • Tap Delete All to confirm the action.

From Recovery:

  • Turn off your phone.
  • Once it is turned off, press and hold power/Bixby and Volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  • Press the Power button to select ‘Wipe data/factory reset.’
  • Use Volume Down to highlight Yes.
  • Press the Power button to confirm the action to clear your phone data.

Visit the Service Centre

Although it’s rare, some cases of the issues on Samsung Galaxy devices may have lousy hardware as the origin. If a factory reset doesn’t help in fixing your problem, visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.

Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.

If you have any queries regarding this, the comment section always available for you.

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