Fix: Sony WH-H910N h.ear Headphones Not Recognized As An Audio Device

Sony WH-H910N h.ear wireless noise-canceling Bluetooth headphones are one of the best in class headphones for professional work and gaming. It features plenty of useful features like adaptive sound control, quick attention, Hi-Res audio quality, approx 35hr battery life on a full single charge, and more. However, it seems that the Sony WH-H910N h.ear Headphones Not Recognized As An Audio Device in Windows 10. If you’re also experiencing the same issue then check out this troubleshooting guide to fix it completely.

The problem seems quite common to the affected users which is obvious for a wireless audio device to connect with the Windows 10 running PC/Laptop. According to several reports surfaced on the Microsoft Community Forum, though the headphone gets paired with the system, it’s not recognized as an audio device. Now, if you think that maybe there is some issue with your PC, then that’s not the case every time. Meanwhile, some other wireless headphones or earbuds can be easily recognized as an audio device with Windows 10.

So, it seems that only the Sony WH-H910N h.ear wireless headphone is going through some issues. It’s also worth mentioning that whenever the Sony WH-H910N h.ear headphone gets paired with Windows 10, it’s paired under the ‘Other devices’ list. Now, the connected smartphone also seems to be listed under ‘Other devices’ whenever paired. Therefore, users can’t find the ‘Connect’ button for the ‘Other devices’ list. You can only get the ‘Remove device’ option.

1. Check Microsoft Services

Check each of the following services and ensure that they are properly running or not. You can also try rebooting all of these services manually one by one if they’re already in the running status.

Press Windows + R keys to open up the Run dialog box.
Now, type services.msc and hit the Enter key to open up the Services info.
Once done, restart your computer and check if the problem has been fixed or not.

Bluetooth Support Service

Bluetooth Audio Gateway Service

Bluetooth Handsfree Service (this service may or may not be available on your computer depending on the Windows 10 version).

BluetoothUserService_8c55026

2. Check the Headphone Status

Next, you’ll need to check whether your connected wireless headset is in disabled mode or not. Sometimes it can also possible that your headphone is in disabled status so, it may cause issues.

Right-click on the Volume icon from the taskbar.
Click on Sounds > If the headset isn’t listed under the playback devices, you can right-click on the empty space of the window.
Choose ‘Show disabled devices’ to view the list of disabled devices.
Now, right-click on it and click on Enable.
Right-click on the device name again > Set as the Default device.
Once done, restart your PC and check for the issue.

3. Remove and Reconnect Headphone

If the above methods didn’t work for you, try removing and reconnecting the headphone to fix Sony WH-H910N h.ear Headphones Not Recognized As An Audio Device.

Click on the Start menu > Go to Settings.
Select Devices > Choose Bluetooth & other devices.
Under the Bluetooth section, select the device that you want to fix.
Click on Remove device > Select Yes.
Now, go to the Action center, to add the wireless headphone again.
Select Connect and choose your device.
Follow the on-screen instructions (if any) to complete the process.
Once you’re connected, you’re good to go.

4. Update / Reinstall Bluetooth Drivers

If none of the above steps worked for you, try updating or simply reinstalling the Bluetooth drivers on your PC. To do that:

Go to the taskbar and check for the Bluetooth icon in the Action Center.
However, if you can’t see the Bluetooth icon then click on Expand to check whether the Bluetooth is turned on/off.
If it’s turned off, just click on the Bluetooth icon to turn it on.
Now, you can see a message will appear something like ‘Not connected’. [It means your PC Bluetooth isn’t connected to any device yet]
Next, click on the Start menu > Go to Settings > Devices.
Select Bluetooth & other devices > Make sure that the Bluetooth is turned on.
Here you’ll see a message like ‘Now discoverable as <your_computer_name>’.
Now, you’ll need to check your Bluetooth headphone whether it’s turned on or not. If not, turn it on.
Keep in mind that the Bluetooth range is so close to getting uninterrupted connectivity.
Make sure that the Airplane Mode is turned off on your computer. Click on Start > Settings > Network & Internet > Airplane Mode > Turn it off.
Use the above-mentioned steps to turn on and off the Bluetooth on your PC.
Once done, follow Method 03 (Remove and Reconnect Headphone) for a fresh start.
Now, you may not get Sony WH-H910N h.ear Headphones Not Recognized As An Audio Device issue anymore.

That’s it, guys. We assume you’ve found this guide very useful. For further queries, let us know in the comment below.