How to Fix “Windows Hello Pin Option Currently Unavailable”?

A security lock on your computer is always ideal for protecting essential data. That is why Windows 10 has introduced a security feature, i.e., Sign in with a PIN. Signing in with a PIN is far quicker and more comfortable than those long passwords. However, lately, it seems that the Hello PIN is not working for a lot of Windows users.

All Methods to Fix Windows Hello Pin Option Currently Unavailable

As per affected users, the Windows Hello PIN feature is not working, and they are left with an error message stating, “Windows Hello pin this option is currently unavailable.” And with this message, whether the PIN option does not appear at all or if it appears, the sign-in is usually greyed out. However, the issue is temporary, and there are plenty of fixes available for the same. Have a look:

FIX 1: Use the “I forgot my PIN” option:

As per some of the suffered users, the solution to the “Windows Hello Pin Option Currently Unavailable” error is available within the Windows Hello PIN setting itself. What you have to do is,

  • Firstly, go to the desktop search bar, type Settings, and open the relevant search result.
  • On the Settings window, navigate to Accounts and then click on Sign-in options from the left-pane menu.
  • Now on the right-pane menu, click on the Windows Hello PIN option to expand its menu.
  • Now from its sub-menu, click on the I Forget my PIN option. It will open the Microsoft Account prompt with a confirmation message. Click on Continue and then follow the on-screen instruction after that.
  • Enter your Microsoft account’s password and then you can either use the old PIN or the option for setting a new PIN is also available.
  • Once done, close the window and navigate to the stage where the “Windows Hello Pin Option Currently Unavailable” error was occurring. Here check whether the issue has got resolved or not.

FIX 2: Delete NGC folder and add a new PIN code:

Deleting the NGC folder and adding a new PIN code has reportedly helped many of the suffered users. Hence, we recommend you to try the same. For doing so,

  • Firstly, open File Explorer window by pressing WINDOWS + E and navigate to the following path:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.ngc folder sing in issue pin

  • Now, navigate to the Ngc folder, press Ctrl + A to select all the content of the Ngc folder. Press the Delete key to empty the folder entirely.
  • Thereafter press the WINDOWS + I key altogether and open the Settings window.
  • Here navigate to Accounts and then click on the Sign-in options from the left-pane menu.
  • Click on Windows Hello PIN, and it will allow you to add a new PIN.
  • Click on the option Add, to add a new PIN. It will further open the Windows security prompt.
  • Here enter your Microsoft Account’s password and then click on OK.
  • Now on the next window, enter a new 4 digit PIN and then re-enter the same in the next adjoining box. After that click on
  • Now close the Settings window and then restart your system.
  • After doing so, the “Windows Hello Pin Option Currently Unavailable” error might have resolved for you. You can check and confirm the same.

Fix 3: Use Registry Editor:

Before you begin with the fix, make sure you create a backup of all your files and folders.

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  • Firstly, open the RUN dialogue box by pressing WINDOWS + R altogether.
  • In the empty text box type “regedit” and then click on OK. It will open the registry editor.
  • On the registry editor window, navigate to the following path,

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

  • Locate the file named AllowDomainPINLogon and if it does not exist, do the follow:
  • Now on the right-pane menu right-click on the empty white space and click on New > DWORD (32 bit) value.
  • Now rename the file to AllowDomainPINLogon.
  • After that double-click AllowDomainPINLogon and set the value to 1.
  • Now close the registry editor and check if the issue is resolved or not.

FIX 4: Create a new Administrator account:

Alternatively, you can also set a new Administrator account and set up a new PIN. For doing so, follow the steps given below:

  • Firstly, open the Settings window by pressing WINDOWS + I altogether.
  • Now click on Accounts -> Family & other users -> Add someone else to this PC.
  • On the next prompt click the option I don’t have this person’s sign-in information.
  • Further in the create account section, click on the option Add a user without a Microsoft account.
  • On the next window, enter a Username, set a new password and then re-enter the same password to confirm.
  • Click on Next to complete the process.
  • Now logout of your current account and then login into this newly created account.
  • Here you can set a new PIN or use the old one as per your choice.
  • For that, first press the WINDOWS + I key altogether and open the Settings window.
  • Here navigate to Accounts and then click on the Sign-in options from the left-pane menu.
  • Click on Windows Hello PIN, and it will allow you to add a new PIN.
  • Click on the option Add, to add a new PIN. It will further open the Windows security prompt.
  • Here enter your Microsoft Account’s password and then click on OK.
  • Now on the next window, enter a new 4-digit PIN and then re-enter the same in the next adjoining box. After that click on OK.
  • Finally reboot your system and then use the newly set PIN during the login process. In case you do not see the PIN option, keep pressing Tab followed by the 4-digit PIN.

These were some of the best working fixes for the “Windows Hello Pin Option Currently Unavailable” error in Windows 10. All of them are relatively straightforward and, at last, require to change or reset the PIN by some of the other means.

However, we also recommend you to check for Windows 10 system update and make sure you have not left behind any of the latest updates. As Microsoft is very well familiar with the said error, a Windows update would solve it for you. If you have any queries or feedback, please write down the comment in the below comment box.

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