ZEE5 is an all-in-one platform for your entertainment needs – offering TV series and more at your fingertips through smart TVs, web browsers, and its own app. However, there may come a time when your attempts to stream content on higher resolutions (1080p or 4K) hit roadblocks. Whether it’s just a bug or something more serious causing the issue – its important to find solutions that work quickly so that your streaming experience isn’t disrupted for long periods of time! This article will provide ideas on how best to address any major problems with ZEE5 streaming services.
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Why Is ZEE5 Not Showing 1080p or 4K Resolution?
Recently most ZEE5 users encountered an unexpected challenge while streaming 4K content on their devices – poor quality resolution! This can be quite frustrating for many users who may not have insight on what’s causing this issue. Let me simplify things for you- first things first: ZEE5s exceptional 1080P and 4K resolutions come with an exclusive privilege; subscription plans. Nonetheless, some of our subscribers faced snags when trying to access these superlative high-definition resolutions despite having subscribed for varying membership packages offered by ZEE5.
But fret not; purchasing a premium plan on your device would guarantee seamless streaming of all your favorite shows in either 1080P or UHD quality resolution options accordingly as per your desire without any further problems. Moreover, If you’re already subscribed under any premium membership plans yet still facing issues regarding poor resolution clips from ZEE5 – it could be due to an issue with the device or application itself!
Fix: ZEE5 Not Showing 1080P or 4K Issue
So, we have mentioned the reasons why your ZEE5 is not showing a 1080P or 4K resolution while playing any content on the screen and it could be frustrating. But don’t be sad. There are multiple solutions available which you can try on your device in order to fix the ZEE5 not showing 1080P or 4K resolution. So, let’s check out.
Fix 1: Check your Streaming Plan
If viewing movies or shows via ZEE5 at top quality resolutions – that is, either 1080P or Ultra HD (4K) – is something you aspire towards; then heres what to know beforehand: it requires signing up for a subscription or premium plan. Without either of these two plans in place; theres no way of accessing the higher-end resolutions. ZEE5 ensures competitive pricing with ₹999 only/year for those who do opt for their yearly subscription service. Although even with this package; if your existing streaming service has expired or lacks any added benefits such as ‘Premium’ access; then you’ll still be unable to unlock those higher resolutions.
Another crucial point to bear in mind is that ZEE5 doesn’t provide true 1080P resolution unless you have your premium subscription set up. This pertinent detail seems lost on many users who try to enjoy high definition playback options without realizing this requirement.
To avoid any confusion and disappointment be sure to check whether your subscription plan is both valid and active on your device before trying out the movie or show of choice in high definition mode. And if you’ve already paid for a premium plan but are still facing issues accessing these higher resolutions; explore other potential solutions.
Fix 2: Check your Internet Connection
Possibly, a slow internet connection may cause your ZEE5 not to display 1080P or 4K resolution when playing videos. ZEE5 needs a high-speed internet connection to access various contents or to play videos in high resolution. So, ensure your device is connected with a strong connection. If not, you need to connect with a high-speed network or try switching to a Wi-Fi network. You can easily check your current network speed by using fast.com on your device.
Fix 3: Restart your Device
If you are trying to play any 4K content on ZEE5 and it’s not showing 1080P or 4K resolution, you should restart your device. Many users experience an issue with ZEE5 and they solve the problem by restarting the device. As we know, it could fix the temporary issues and bugs on the device. So, it’s highly recommended that you restart your device in order to fix ZEE5 not showing 1080P or 4K resolution. Here’s how you restart your device.
Steps to Restart Android Smartphone:
- Press and hold the power button until the Restart option will appear on the screen.
- Now tap the Restart option and your device will automatically turn off and turn back on.
Steps to Restart iPhone Device:
- Press and hold either power button or volume down button until the power-off slider appears on the screen.
- Drag the slider and wait for 30 seconds to turn your device completely off.
- Again, press and hold the power button until you see the Apple logo on the screen and your device will automatically turn back on.
Steps to Restart Laptop or PC:
- Press and hold the power button until the screen turns off.
- Now wait for a moment to turn your laptop back on.
- Again, press and hold the power button until you see the logo on the screen to turn your laptop back on.
Steps to Restart Smart TVs:
- Firstly, press the power button on your TV remote.
- Now unplug your Smart TV from the power source and wait for a few minutes.
- Again, plug the power source back to the TV and turn it on using the TV remote.
- Now try to check if the issue has been resolved.
Fix 4: Force Stop ZEE5 App
You can also try to force stop your ZEE5 app on your smartphone. If you are trying to play the content in 1080P or 4K resolution, but it couldn’t be, you should force stop the app from the settings app. To force stop the ZEE5 app on your Android device, follow these steps:
- Open the Settings on your device.
- Choose Apps > See all Apps options.
- From the list of applications, select ZEE5 App.
- Finally, tap the Force Stop option.
- Now try to check if the issue has been resolved on your ZEE5.
Fix 5: Clear ZEE5 Cache Data
The cache data and files are stored on the system for temporary usage and to speed up retrieval time. However, it also works against corrupting the files on the smartphones. So, it’s best to wipe the cache files to increase the performance and efficiency of your device and to prevent software bugs and glitches from malicious sources. If 1080P or 4K resolution is not showing on your ZEE5, you need to clear the cache data. Here’s how to do it.
- Open the Settings on your device.
- Choose Apps > See all Apps options.
- From the list of applications, select ZEE5 App.
- Now tap the Storage and cache option.
- Finally, tap the Clear Cache option and try to check if the issue has been resolved on your ZEE5.
Fix 6: Update ZEE5 App
The other most straightforward solution is to update your ZEE5 App in order to fix the ZEE5 not showing 1080P or 4K resolution while playing 4K contents. Sometimes, an outdated version may cause problems which prevent you from viewing the 4K content. To update ZEE5 App on your device, follow these steps:
- Open the Google Play Store or App Store on your device.
- Search ZEE5 in the search bar at the top of the screen.
- Now select the app and you will see an update is available.
- Tap the Update option and let the app download on your device.
- Once installed, launch ZEE5 on your device and play any 4K contents to check if the issue has been resolved.
Fix 7: Reinstall ZEE5 App
If you have updated your ZEE5 app and are still not showing 1080P or 4K resolution while playing, you should uninstall and reinstall the ZEE5 app. Here’s how to uninstall and reinstall the ZEE5 app on your device.
- Open the Google Play Store or App Store on your device.
- Search ZEE5 in the search bar at the top of the screen.
- Now select the app and tap the Uninstall button.
- Once the ZEE5 app is uninstalled, reinstall it by pressing the Install button.
- Now wait until ZEE5 is completely installed on your device.
- Once installed, launch ZEE5 on your device and play any 4K contents to check if the issue has been resolved
Fix 8: Contact ZEE5 Support Team
If you have tried the above solutions and your ZEE5 is not showing 1080P or 4K resolution, it’s best to contact the ZEE5 support team for help. They will provide the best solution in order to solve ZEE5 not showing 1080P or 4K resolution and you may easily troubleshoot the problem by following those steps. You will easily connect with them through the official site or by email.
Final Words
Those were the steps to fix ZEE5 1080p and 4K not showing. Make sure to try all the steps before jumping to the conclusion. ZEE5 is available across several platforms and the issue is widespread across all of them. We hope that the issue is now resolved. If you still have any queries, let us know.