Fix: Adobe Creative Cloud Login Not Working

Adobe Creative Cloud is one of the popular suites of creative applications developed by Adobe. This application is mainly used by professionals and enthusiasts who like video editing, graphic design, and much more. By using each effect, filter, and other included tools from Adobe Creative Cloud, you can edit your videos and cinematic films into a professional to give them an elegant look. However, this application also has a number of flaws and glitches, just like each application occasionally does.

Unfortunately, many Adobe users reported they are unable to log in to Adobe Creative Cloud on their Windows computers. This can be irritating especially when you are ready with a cinematic video and want to create the video into a professional cinematic film. If you are having the same issue on Adobe then don’t brood. In this article, we will walk you through the effective workarounds that help to troubleshoot and fix the issue. So, without further ado, let’s get started.

Fix: Adobe Creative Cloud Login Not Working

What Causes Adobe Creative Cloud Login Not Working?

Before we begin, let’s have a look at the possible causes of Adobe Creative Cloud login not working. However, the majority of users reported the problem on the Adobe forums and Reddit platform. Here are some possible reasons including why you are unable to login on Adobe Creative Cloud.

  • Adobe Server Issues: If you are unable to login on Adobe Creative Cloud then it could be due to server or maintenance issues. If the server is down due to maintenance then you can’t login until the maintenance issues get fixed back.
  • Internet Connectivity Issues: Adobe needs a stable internet connection in order to login with your credentials. If you are trying to login on Adobe Creative Cloud and it’s not able to login then internet connection is the culprit.
  • Outdated Adobe App: It is possible that you are running on an outdated Adobe version and that’s why you are unable to login on Adobe Creative Cloud. In that case, you need to update the Adobe Creative Cloud on your computer.
  • Incorrect Credentials: If you are trying to login on Adobe Creative Cloud by using an incorrect password or email, phone number then you may encounter such issues with Adobe. Ensure to enter correct credentials while logging in to Adobe Creative Cloud.
  • Software Bugs & Glitches: Sometimes, the glitches and software conflicts can cause several issues with the system applications and programs. It is possible that you are unable to login on Adobe Creative Cloud due to software bugs and glitches.

Therefore, these are some of the possible reasons why you are unable to login on Adobe Creative Cloud. Now, let’s focus on the solutions we have listed in this guide to fix the login issue on Adobe Creative Cloud on your computer.

How to Fix Adobe Creative Cloud Login Not Working Issue

Before attempting any other solutions, it is necessary to check the Adobe server issue on your computer. Most of the time, the login attempts are not working on Adobe Creative Cloud because of the server or maintenance issues. However, you can use any third-party websites like DownDetector to check the current Adobe status. This site shows the current status of the Adobe server status and you can look for whether the platform is working or running down due to server or maintenance issues.

However, if Adobe servers are running down then there’s no way to troubleshoot the problem. The only option you will have to do is wait until the server or maintenance issues get fixed back. Make sure to check the server status from time to time so that you can quickly find out when they are up and running. In case the server status is running then follow the below workarounds to fix the issue on Adobe Creative Cloud. So, let’s begin with the first solution.

Fix 1: Close and Re-open the App

The first thing you need to do is close and re-open the Adobe Creative Cloud app on your computer. Sometimes, you are unable to login on Adobe Creative Cloud because of the software bugs and glitches. In such a case, try closing the app and removing it from the recent taskbar. After that, launch the Adobe Creative Cloud desktop app and try to login by entering correct credentials and check if the issue has been resolved.

Fix 2: Check Your Internet Connection

If you are encountering login issues on Adobe Creative Cloud then you should try checking your internet connection. Most of the time, the poor internet connection can cause several issues including login issues on Adobe Creative Cloud app. In that case, make sure to check the internet connection to know the current speed status of your network connection on your device.

However, you can use any third-party site like Fast.com to know the actual speed of the network. In case the network shows an unstable or poor connection, you need to restart your router or modem to refresh the network connection. Here’s how you can restart your WiFi router by following the steps below:

  1. First, unplug the power cable of your router from the wall socket.
  2. Wait for a few minutes.
  3. Then, plug the power cable back for the wall socket and turn the switch on.
  4. After that, connect the network with your device and then try to login on Adobe Creative Cloud.

After restarting your router, try performing a speed network to verify whether the issue with the network has been resolved. But if the internet connection is still unstable or poor then we suggest you contact your ISP immediately for further assistance.

Fix 3: Check Your Password

To access Adobe Creative Cloud desktop app on your Windows or Mac devices then you need to attempt login before accessing the desktop app and their additional tools. You can no longer access Adobe Creative Cloud desktop app without logging in. So, make sure to enter correct details including phone number or email, and password.

For instance, if you have set your password in capital letters and you have entered the password in small letters then you can’t access the Adobe Creative Cloud anymore. Make sure to enter the password in a correct sequence by remembering each letter and numbers or even symbols. After that, try logging in to the Adobe Creative Cloud and check if it’s working.

Additionally, you can forget your password you have set before at the time creating a new account. There’s an option available to set a new password by forgetting the old password. This may help you to login on Adobe without much difficulty. Once you have created a new password, try entering it and check if the issue has been resolved.

Fix 4: Restart Your Device

Restarting the device is one of the most powerful and workable solutions of all time that solves several software conflicts and glitches on the device. However, you might be unable to log in to Adobe Creative Cloud desktop app as a result of software issues and glitches. In such a case, you will have to restart your computer to solve the login issue on your computer or desktop.

To restart your computer or desktop, follow the steps below:

  1. Press and hold the Power button until the screen goes black.
  2. Wait for about 1-2 minutes.
  3. Next, press and hold the Power button back until the logo appears on the screen.
  4. Once the system boots up, check if the issue has been resolved.

Fix 5: End All Running Adobe Application

You can also try to end all Adobe programs including Adobe Creative Cloud from the task manager menu. As per user’s report, they fix their login issues by ending all the running Adobe applications. Here’s how to end all running Adobe applications on your Windows computer:

  1. Open the Start Menu by clicking on the Window icon on the taskbar.
  2. In the search bar, type “Task Manager” and hit Enter.
  3. Right-click on the Adobe Creative Cloud and select End Task.

Ensure to do this same step with all Adobe applications on your computer and then try to login on Adobe Creative Cloud and then check if the issue has been resolved. If the issue persists, try the next solution.

Fix 6: Restart Credential Manager

Generally, the Adobe apps store and retrieve the license information on the PC. But sometimes, the app is unable to store or retrieve this information because of the license storage issue on your computer. In that case, make sure to restart credential manager and then try checking the results.

To restart credential manager on your Windows PC, follow the steps below:

  1. Open the Start Menu by clicking on the Window icon on the taskbar.
  2. In the search bar, type “Services” and hit Enter.
  3. In the list of Services, look for the Credential Manager.
  4. Right-click on the Credential Manager and select Restart.

Once you have restarted the credential manager on your computer, re-launch the Adobe Creative Cloud desktop app and try to login to check if the issue has been resolved. If the issue persists, try the next solution.

Fix 7: Clear the Cache Data

If you have tried the above workarounds and it fails to work, try clearing the cache data on your device. However, it could be possible that your computer’s file becomes corrupted and that’s why it’s preventing the Adobe Creative Cloud account from being authenticated. In that case, you will have to clear the cache data. Here’s how to do it.

  1. Open the Start Menu by clicking on the Window icon on the taskbar.
  2. In the search bar, type “Task Manager” and hit Enter.
  3. Right-click on the Adobe Creative Cloud and select End Task.
  4. Next, head over to File Manager and navigate to the ~/Library folder.
  5. Here, head over to Application support > Adobe.
  6. Delete all the folders from your computer.
  7. After that, launch the Creative Cloud desktop application and try to login.

Hopefully, the issue has been resolved on your computer. If the issue persists, try the next solution.

Fix 8: Update Creative Cloud App

If you are using an outdated version of the Adobe Creative Cloud on your Windows, it may cause several issues including login issues. The best way to fix the problem is to update your Adobe Creative Cloud desktop app to the most recent version. Here’s how to do it on your Windows OS.

  1. Open the Start Menu by clicking on the Window icon on the taskbar.
  2. Select Microsoft Store.
  3. From the left-hand pane, select Library.
  4. Look for the Adobe Creative Cloud app and click the Update button next to it.
  5. Once the update is finished, launch the app and try to login.

Fix 9: Uninstall and Reinstall the Creative Cloud App

If you have tried the above solutions and it fails to work for you then the last resort is to uninstall and reinstall the Adobe Creative Cloud app on your computer. By attempting this method, probably the login issue will be fixed on your device, and you will get back to creating your masterpiece again with the help of Adobe Creative Cloud tool.

To uninstall and reinstall Adobe Creative Cloud on your computer, follow the steps below:

  1. Press Windows key + I on the keyboard to open Settings.
  2. On the left-hand side, select Apps > Installed apps.
  3. From the list of installed apps, look for the Adobe Creative Cloud app.
  4. Click on the horizontal dot next to Adobe Creative Cloud and click Uninstall.
  5. If the repair option appears on the screen, click on it if you want to repair it instead of uninstalling.

Once you have uninstalled the Adobe Creative Cloud desktop app on your PC, then download and install it. Head over to Microsoft Store and type Adobe Creative Cloud in the search bar at the top. After that, click on the Get button to start the download process.

Alternatively, you can download the app from the official Adobe website. Once the Adobe Creative Cloud app is completely downloaded on your computer then launch the app and login with your credentials to check if the issue has been resolved.

Fix 10: Contact Support Team

If none of the above workarounds helps you to fix the “Adobe Creative Cloud login not working” issue on your computer, we suggest you contact Adobe support team for further help. They will undoubtedly offer you their best suggestions, however if you properly follow their instructions, you can quickly resolve the login issues on your Windows computer without much hassle.

Wrapping Up

This ends our guide on how to fix the login issues on Adobe Creative Cloud. However, encountering the problem of being unable to log in to Adobe Creative Cloud can be irritating, but it’s not an uncommon issue. Fortunately, we have listed several steps that would help you to fix the login issues on Adobe Creative Cloud. Be sure to pay attention to each and every solution till the end until you fix the problem with Adobe.

Remember that technical issues can vary in complexity, and if none of the above solutions works for you then it’s essential to contact the Adobe support team for help. We hope that you have found this guide helpful for you. If you have any queries, let us know in the comments section. Thanks for reading. Cheers!

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