The Apple TV remote app allows you to quickly navigate the streaming games, apps, and in-app navigation. But sometimes, when your Apple physical TV remote won’t work anymore, and you can’t use your Smart TV using the remote, you can rely on your iPhone and use the Apple TV Remote app as a quick replacement, and it’s easy to use.
But as of now, multiple users are experiencing an issue with the Apple TV Remote app on their devices after updating to the latest iOS version, which can be annoying and doesn’t help navigate the Apple TV. If you are also facing the same, you should try the possible troubleshooting methods to help you fix the Apple TV Remote app not working.
In this article, we will discuss the causes and provide troubleshooting strategies that you can easily take to solve them without any disturbance and gimmicks. By following the mentioned steps correctly, you may easily fix the problem on your iPhone device.
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Why Is Apple TV Remote App Not Working After iOS Update?
The Apple TV Remote app not working after the iOS update is caused by several reasons. The users can’t access the Apple TV Remote properly while using it. Here are some of the possible causes includes:
- Software Incompatibility: The software iOS updates may not be fully compatible with the Apple TV Remote app, leading to its functionality issues.
- Connectivity Problem: It’s possible that your Remote app needs a stable internet and Wi-Fi connection or Bluetooth connection to work properly. If any unstable connection appears while accessing, the Remote app may not work properly.
- Battery Issues: Another possibility is the battery issue. If the battery on your iPhone is too low or not charged, you may experience the Remote app not working.
- App Glitches & Bugs: There may be an issue with the Remote app. If any glitches and bugs appear on the app during the iOS updates, it may not work with the app’s functionality.
These are the common causes faced by several users on their iPhone devices. Make sure to diagnose and fix the problem by trying the below troubleshooting solutions.
How to Fix Apple TV Remote App Not Working After iOS Update?
If you have your own Apple TV and want to access the TV using the Apple TV Remote app from your iPhone device and suddenly it’s not working, don’t worry. You may easily fix the Remote app not working issue by following the below-mentioned solutions. So, let’s get started.
Use the Same Wi-Fi Network
The first thing you have to check is that your device is connected to the same Wi-Fi network. If the Apple TV Remote app isn’t working on your Apple TV, it may be possible that you’re not connected to the same Wi-Fi network. Make sure your TV is connected to the same Wi-Fi network. Here’s how:
- Head over to the Settings app on your Apple TV home screen and choose the Network option.
- Check the name of your connected Wi-Fi network.
- Now open the Settings app on your iPhone.
- Tap on Wi-Fi.
- Now check if your iPhone is also connected to the same Wi-Fi network.
If your Apple TV isn’t connected to the same Wi-Fi network, you should connect by entering the correct password you’re using on your iPhone. Again, try to access your Apple TV using the Remote app and check if the issue is resolved.
Restart iPhone and Smart TV
If you’re still experiencing an issue with the Apple TV Remote app after connecting to the same Wi-Fi network, your next method is to restart your iPhone and Smart Apple TV. Sometimes, the Apple TV Remote app doesn’t work due to software bugs and glitches on the app after updating the iOS to the latest version. In such cases, you should restart your iPhone as well as Apple TV to fix the problem. Here’s how you can restart your iPhone and Apple TV by following the mentioned steps:
For iPhone:
- Press and hold the power button and volume down button simultaneously until the Apple logo appears on the screen.
- The device will automatically turn off and back on after a moment.
For Apple Smart TV:
- Open the Settings on your Apple TV and head to System > Restart.
- Unplug the connection from the wall socket and wait for a few seconds and plug the connection back into the wall socket.
- Now turn on your Apple TV and grab your iPhone device and try to connect with the Apple TV again.
- Once connected, try to check if the issue is resolved.
Use the Same Apple ID
If you have tried the same Wi-Fi network as well as restarted your devices and still have an issue with the Apple TV Remote app, you should check whether both devices are connected to the same Apple ID. This may help you to fix the Remote app not working issue, and you may easily access the Remote app with your Apple TV. Here’s how you can check:
- Head over to the Settings app on your Apple TV home screen.
- Choose Users and Accounts.
- Select Default User.
- Check the Apple ID being used on your Apple TV and whether the Apple ID is correct.
- Open the Settings app on your iPhone and tap on your profile name at the top.
- Check if the Apple ID is correct or if your iPhone is also connected with the same Apple ID.
Re-Add Apple TV Remote
You can also try to Re-Add your Apple TV Remote on your iPhone device from the settings app. This may help you to fix the problem you’re facing on your device. It will give you a fresh start where you may easily access your Apple TV. Here’s how to add Apple TV Remote:
- Open the Settings app on your iPhone.
- Select Control Center.
- Look for Apple TV Remote and remove it from the included lists.
- Now add the Apple TV Remote back from the More Control section.
- Once added, try to check if the Remote app is working on your Apple TV.
Forget and Reconnect your iPhone
If you are still facing the same issue, try reconnecting your iPhone with your Apple TV. In order to reconnect the device, you need to first forget your iPhone and reconnect the Apple TV Remote app again with your Apple TV. Here’s how:
- Head over to the Settings app on your Apple TV home screen.
- Choose Remotes and Devices.
- Again, choose Remote App and Devices and select your iPhone model.
- Now select Forget This Device.
- Select Remove to confirm.
- On your iPhone device, open the Control Center by swiping down from the top right corner of the screen.
- Again, tap on the Remote app icon.
- Make sure your Apple TV is selected as the device. If it’s not, try to reconnect with your Apple TV and check if the issue is resolved.
Update TVOS
An outdated version of your Apple TV may cause the problem, and it’s possible that the Apple TV Remote app is not working. In such cases, you should try to update your TVOS to the latest version. However, Apple pushes new updates to increase the efficiency and performance of the TV. This solution is highly recommended, and you must try it in order to fix the problem. To update the TVOS, follow these steps:
- Head over to the Settings app on your Apple TV home screen.
- Scroll down and choose System.
- Now choose Software Updates.
- Again, select Update Software.
- If an update is available, download and install it on your Apple TV.
- Once the download is finished, restart your Apple TV and check if the issue is resolved.
Reset Apple TV
The last resort for you is to reset your Apple TV. Resetting the Apple TV will restore all its default settings and preferences. You will be logged out from your streaming apps and services, Apple ID, and other connectivity networks that you might have added to your Apple TV. You will also need to reconnect your iPhone to your Apple TV again. Here’s how you can Reset the Apple TV:
- Head over to the Settings app on your Apple TV home screen.
- Scroll down and choose System.
- Select the Reset option.
- Select Reset again to confirm. If you have any pending updates for the tvOS, you should choose the Reset and Update option.
- Finally, select Reset once again to proceed with the process.
- Once your Apple TV reboots, try setting it up by following the on-screen instructions and checking if the issue is resolved.
Contact Apple Support
If you have tried the above-mentioned solutions and still have an issue with the Apple TV Remote app on your iPhone and you aren’t able to access your TV, you should contact the Apple customer support team for help. They will provide the initial methods by which you may easily fix your Apple TV Remote app, and with this, you may easily access your Apple TV.
Make sure to provide the details of your iPhone as well as Apple TV while they ask. You may also visit the nearby Apple service center to fix the problem as soon as possible.
Final Words
These were the possible solutions you must try in order to fix the Apple TV Remote app not working issue after iOS updates. I hope the above-mentioned solutions might help you to fix the problem. If you have any queries related to this, ask in the comments section below. We will try to help you.