How to Fix Astro Command Center Not Detecting Headset

The market for Online Gaming is rising day by day and all the companies are investing their resources in the R&D of different gaming products. Among all of them, gaming headsets are one of the most popular devices. They help the player to listen to every bit of sound that is being produced by the game. Hence, having a good quality headset is a must for everyone. Astro is one of those brands which sells good quality gaming headsets, packed with outstanding features. On its price bracket, Astro Gaming Headsets provide the best immersive audio experience compared to any other headsets.

Astro headsets are bound with a PC software called Astro Command Center which allows us to tweak the features and audio experience according to our needs. However, it has been reported that Astro Command Center not detecting headset and it is a big issue for someone who uses the software on a daily basis. In this article, we have curated a list of solutions to fix Astro Command Center issue, which are tried and tested. So, without any further ado, let’s see the possible reasons first and then move into the solutions.

Astro Command Center Not Detecting Headset

Astro Command Center Not Detecting Headset: Possible Reasons

There can be various different reasons for Astro Command Center being unable to detect the headset. We all know that the headset itself is an electronic device, hence it is quite prone to circuitry faults and other damages. There might be issues with the Command Center application itself, which is failing, again and again, to connect to the particular headset. There can even be issues with our Windows system itself where it might be unable to detect the drivers, failing to connect with the headset. Apart from these, there can be several other issues that we have discussed below along with their possible solutions. So, let’s go through the solutions and make sure we do not face any errors again.

How to Fix Astro Command Center Not Detecting Headset?

Fix 1: Check For Any Issues with the Headset

The most common reason for a failed connection can be the faulty headset itself. These headsets are made of small components which are too hard to fix. So, before you go for other solutions, make sure your headset is not faulty. Try using a different USB port to check for any defects or errors. If you find that your headset is defective, rush to your nearest service center or any repair shop to get it fixed.

Considering that your Astro Headset does not have any issues, let’s move to other solutions that are mostly caused by software errors.

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Fix 2: Run Bluetooth Troubleshooter on Windows

Windows comes with a troubleshooter for its different hardware components that come quite handy in these cases. The Bluetooth troubleshooter might help you revive the connection between your headset and PC as it scans for possible errors and if connected to the internet, it solves the issue itself.

Here is how to run Bluetooth troubleshooter on Windows 11:

  1. Go to “Windows Settings” by either typing “Settings” on the Search bar or the Windows+I key.
  2. Now go to “System”, then “Troubleshoot”.
  3. Once you are there, click on the “Other troubleshooter” option.
  4. On the next page, scroll down till you reach the “Other” category and find Bluetooth.
  5. You will see a “Run” button on the right. Click on it. Windows will now start detecting errors and try to fix them.

Here is how to run Bluetooth troubleshooter on Windows 10:

  1. Go to “Windows Settings” and then go to “Update and Security”, then “Troubleshoot”.
  2. Once you are there, click on the “Additional troubleshooters” option.
  3. You will see the Bluetooth option with a “Run the troubleshooter”. Click on it. Windows will now start detecting errors and try to fix them.

Once the troubleshooting is done, open the Astro Command Center and check if it is able to detect your headset or not.

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Fix 3: Run Windows Update for Latest Drivers

Before the internet era hit, device drivers used to come in a CD/DVD format with the device itself. After that, brands listed the drivers on their websites for download. But, keeping the user experience in mind, the Windows team has embedded the device drivers into the Windows Updates itself. As Windows get new updates, they include a lot of driver updates and patches for them. So, it is advised to keep your Windows updated so that you do not miss out on any drivers or fixes. You can easily update your Windows by searching “Windows Updates” in the search bar or the “Windows Updates” tab from the Windows settings.

Fix 4: Update Drivers from Device Manager

The Windows Device Manager comes quite handy when a device is unable to communicate with Windows or is missing a driver. It is also very easy to install the required drivers from the Device Manager as it does everything by itself.

Here is how to update Astro Gaming Headset driver from Device Manager:

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  1. First, open the “Control Panel” by searching it or using the Run (Win+R) app.
  2. After that, change the view to “Large Icons” and then click on “Device Manager”.
  3. Once you are on the Device Manager app, find your Headset and right-click on the same.
  4. You will see an option as “Update driver”. Click that.
  5. Once a new page opens, click on “Search automatically for drivers” and let Windows download the required drivers for the device.
  6. Finally, once it is done, restart your PC and then open the Astro Command Center app and see if your headset is visible or not.

Fix 5: Update the Astro Command Center App

One of the most common issues that can cause the headset to become undiscoverable is an older version of the Command Center app. Try to open the app and look for any software updates. Most of the time using the latest version of an app solves a lot of issues. If you are unable to find the required update, click on the link below to download the Astro Command Center app:

Download Astro Command Center App

Fix 6: Reinstall the Astro Command Center App

The last and final way to overcome the issue is to reinstall the Astro Command Center app. Sometimes a broken application can cause several issues, including the headset issue too. You just have to uninstall the application and install it.

To perform the uninstallation, simply go to the “Control Panel” and click on “Programs and Features”. Now select the Astro Command Center app and click on “Uninstall” and follow the on-screen instructions to completely remove it from your PC.

Once you are done uninstalling, use the above link to download the latest version of the Astro Command Center app from the Microsoft Store. It is very easy to install the app. You just have to click on “Get” and then “Install” to install the app on your PC.

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Once the reinstallation is complete, restart your PC and open the Command Center app and see if your headset is visible or not.

Final Thoughts

We have tried to cover all the possible issues and their solutions to overcome the issue of Astro Command Center not detecting headset. However, there are still possibilities that we have missed out on something. So, if you see that the app is still not working for you, you should try contacting Astro Customer Support as they can provide much better solutions and can even replace your product. You can also comment down below any other solutions that might have helped you overcome the issue.

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