Fix: Asus Zephyrus G14 / G15 Audio Not Working

ASUS, one of the most established and reputable laptop brands, has consistently delivered a range of excellent models to the world. Asus Zephyrus G14 and G15 are among them. However, not everything is sunshine and rainbows. Even premium laptops of this caliber can run into various problems.

Many Asus Zephyrus G14 and G15 users are facing audio-related issues, such as audio not working, sound not coming from the speakers, muffled/crackling sound, etc. If you happen to be one of them, fret not! Fortunately, there are easy solutions that have worked for so many Asus Zephyrus G14 and G15 users. We have curated a list of solutions below and all the steps you need to perform to make it an easy troubleshooting guide.

The audio not working issue on the Asus Zephyrus laptop can occur if the sound is muted. We have seen so many people struggle with audio issues and later realize that the sound was muted. The problem could also occur due to an outdated / corrupted sound driver, conflicting audio enhancement, or a software bug.

How to Fix Asus Zephyrus G14 / G15 Audio Not Working Problem

Fixing the audio issues on your Asus laptop is fairly easy and you also don’t have to be very technical for it. Simply, apply the solutions below one by one until you find the one that works for you.

Fix 1: Check these Basic Audio Settings

First of all, you have to make sure that your Asus laptop’s sound is not muted. The keyboard has a shortcut key to mute/unmute the sound. Probably, you or someone may have accidentally pressed it and that could be resulting in no audio on your Zephyrus G14 or G15.

To mute or unmute your Asus laptop, press the FN key + function key with a sound icon. Now, play a sound and check if you can hear the audio.

If you still can’t hear the audio, click the volume icon in the bottom-right corner and increase the volume to at least 50. If the volume was too low before, increasing it should fix the issue.

Next, you have to check if the sound is muted. For this, click the volume icon again in the bottom-right corner and see the volume icon. If there’s a cross sign next to the volume icon (check the screenshot below), it means the sound is muted. To unmute it, tap on the volume icon.

 

These were some basic checks to ensure that the audio issues were not occurring because of muted sound or low volume.

Fix 2: Restart Your Laptop

The audio not working can occur due to bugs and glitches, which can be fixed by restarting your computer. When you restart your computer, all the audio-related processes are also restarted, which could fix the issue.

To restart your Asus laptop, click the Windows logo, tap the power icon, and select Restart. Alternatively, you can press Alt + F4 and select Restart from the dropdown options.

Play a sound on your laptop and check if you can hear the audio. If yes, great! However, if the problem persists, you will need to check if your laptop is using the correct device for sound output. More on this in the next solution.

Fix 3: Make Sure Your Laptop Is Using the Correct Device for Audio Output

If a different audio output device is selected, you might not hear any sound on your laptop. When you connect multiple audio devices to a PC, it may select a new device as the default audio device. You should therefore look into the sound settings and make the required changes.

Here’s how to check which device is currently being used to play audio:

1. Click the “Windows + X” shortcut and select “Settings” from the available options.
2. Tap on “System” from the left-side menu.
3. Click “Sound”.
4. Select the audio device under “Choose where to play sound”.

After making these changes, play any audio track on your Asus laptop to check if the sound issues are fixed.

However, if the problem persists, you might need to change the default playback device. Here’s how to do it:

1. Click the “Windows + X” shortcut and select “Settings” from the available options.
2. Tap on “System” from the left-side menu.
3. Click “Sound”.
4. Under “Advanced”, tap on “More sound settings”. A pop-up window should appear on your screen.
5. In the “Playback” tab, click the device you want to use to play audio and click “Set default”.
6. Click “OK”.

Fix 4: Run Windows Audio Troubleshooter

Fortunately, all Windows laptops come with an effective built-in troubleshooter which can fix most issues. It can automatically detect and fix sound issues on your laptop. In fact, several Asus Zephyrus G14 and G15 users on Reddit have confirmed that the troubleshooter has fixed the issue.

Here are the steps you need to follow:

1. In the search box at the bottom, type “Control Panel” and press “Enter”.
2. Set “View by” to “Small icons” for all the options.
3. Tap on “Troubleshooting”.
4. Under “Hardware and Sound”, tap on “Troubleshoot audio playback”.
5. On the pop-up window, click the “Next” button.
6. Select the audio device and click the “Next” button.

Windows will now automatically look for issues. It can automatically fix most issues. However, in some cases, you might need to follow on-screen instructions.

Fix 5: Disable Audio Enhancements

Windows computers have the audio enhancements feature that improves the audio quality. Although it’s a useful feature, it can sometimes interfere with the system and cause sound issues. You should therefore disable audio enhancements on your Lenovo PC to check if it can fix the sound issues.

For Windows 10:

1. Right-click on the sound icon in the lower-right corner and select “Sounds”.
2. In the “Playback” tab, right-click on your default audio device and select “Properties”.
3. Go to the “Enhancements” tab.
4. Check the “Disable all enhancements” box and click “OK”.

For Windows 11:

1. Press the “Windows + X” shortcut and select “Settings”.
2. Click “System” from the left pane and select “Sound”.
3. Under “Advanced”, tap on “All sound devices”.
4. Select your output device.
5. Turn “Off” Audio enhancements.

Once you disabled audio enhancements, try playing a song to check if the sound problem has been sorted.

Fix 6: Update the Audio Driver

If you still can’t hear the sound, it’s probably because of an outdated or corrupted audio driver. Although an older audio driver should work just fine, there might be compatibility issues with new software or the latest audio devices. You should therefore update the driver to check if it can fix the sound issues.

Here’s how to update the audio driver on your Windows PC:

1. Type “Device Manager” in the search box at the bottom and hit Enter.
2. Expand “Sound, video and game controllers”.
3. Right-click on the audio device and click “Update driver”.
4. Tap on “Search automatically for drivers”. Windows will start looking for a new driver.

It has been noticed Windows says “The best drivers for your device are already installed” even when an update is available. Either you can manually download the latest driver from the manufacturer’s website or use a reliable third-party driver update tool such as Driver Easy, DriverFix, or Smart Driver Care.

If it does not work, try manually updating the driver. Here are the steps to follow:

1. Type “Device Manager” in the search box at the bottom and hit Enter.
2. Expand “Sound, video and game controllers”.
3. Right-click on “Realtek Audio” and select “Update driver”.
4. Tap on “Browse my computers for drivers”.
5. Click “Let me pick from a list of available drivers on my computer” and select “High Definition Audio Device”.
6. Click the “Next” button.

Play an audio track to check if the problem is fixed.

Fix 7: Perform a System Restore

If you started facing sound problems on your Lenovo laptop after installing software or tweaking the settings, it’s likely that the change has caused the problem. You can easily fix the issue by performing a system restore to a previous point in time when there were no sound issues.

Here are the steps you need to follow:

1. Type “Create a restore point” in the search box and hit the “Enter” button.
2. Go to the “System Protection” tab and click “System Restore”.
3. Select the restore point when there were no sound problems and click “Next”.
4. Click “Finish” to restart the system restoration process.

Wait for the process to finish and then try playing an audio to check if the problem is resolved.

Some users reported that this solution temporarily fixed the issue. In that case, you will need to reset your PC.

Fix 8: Update Your Asus Laptop

Microsoft regularly pushes new updates to improve system stability and compatibility with the latest software. It includes bug fixing as well. Try updating your Asus Zephyrus G14 or G15 to check if it can fix the audio issues.

Follow these steps to update your PC:

1. Press “Windows + X” and select “Settings”.
2. Tap on “Windows update”.
3. Click “Check for updates”.

Download and install pending updates (if there are any) and restart your computer.

Fix 9: Reset Your Laptop

If none of the above solutions worked out in your favor, resetting your Asus laptop could fix the audio not working issue. It’s an effective solution to fix all sorts of software issues on the device. Read the disclaimer first and then we are good to go with this approach.

Follow these steps to reset your PC:

1. Press the “Win + I” shortcut to quickly open “Settings”.
2. Tap on “System”  and click “Recovery”.
3. Click “Reset PC.”
4. Tap on “Keep my files.”
5. Connect your PC to the internet and tap on “Cloud download”.
6. Wait until the process is finished.

You should be able to play audio on your Asus Zephyrus G14 or G15 without any issues.

So, that’s how you can fix the audio not working issue on your Asus Zephyrus G14 or G15 laptop. We hope one of the solutions from this article did the trick for you. If you have any questions or queries, write them in the comment section below.