Common Problems in Motorola Edge 20 Pro and Solutions

Connectivity Problems

Bluetooth connectivity problems

Solutions

Keep the Bluetooth-enabled devices as close as possible. Sometimes placing them away can be the reason you have to face this problem
Make sure the problem is not caused just because the phone cache data is not cleaned for a long time
In some cases, users have to make sure their device and the one with which they are trying to create a Bluetooth connection is not having any security concerns such as the presence of a virus
In some cases, the users have to make sure that the problem is not there just because the phone is running in the safe mode
This problem can be solved by rebooting your device. Try the same
Make sure the problem is not caused by any glitch associated with the Bluetooth antenna
The data format on your Motorola Edge 20 Pro might be causing the trouble. Check if the same is supported by both the gadgets
It is not always necessary that the problem is there in your phone. It can be in the other device as well you are trying to connect with
In some cases, the users need to make sure that the problem is not there just because they have something wrong in their device which is related to the default Bluetooth drivers
Check if you turned OFF the device security or imposed any kind of restrictions on the same which can raise a Bluetooth concern
There are chances that the actual problem is related to the phone OS. Update the same and check if this helps
The phone battery might be low and you are running the device in the power-saving mode. This can affect the Bluetooth functionality for sure

Wi-Fi/Internet connectivity problems

Solutions

Check if the security of the internet connection is disabled or is having a concern with the same
Make sure the LAN settings of the connection are not customized which can stop the internet on your device
Make sure the Wi-Fi password entered by you in the device for the authentication purpose is right
Do check if this problem is only there because a number of devices are connected already to the same network
Make sure the browser, the app or the domain which you are opening are not having any of the problems related to them
It is always suggested to you to place the router at a central location in your arena to assure the problem is not caused due to improper Wi-Fi signal strength
Turn OFF your Motorola Edge 20 Pro and the Wi-Fi router. Start them again and try connecting one more time
This problem might be associated with the Wi-Fi antenna on the router or on your phone. Check the same
Sometimes the users have to face this problem because of no other reason than running the device in the power saving mode all the time
There are chances that the actual fault is caused just because the problem is there with the configuration of the router. Check
In some cases, users have to face this problem because of consuming the entire bandwidth on their internet connection
Check if the phone security is turned OFF manually and the same is causing the problem
Sometimes the Wi-Fi/internet problems declare their presence just because the services are suspended on your connection
The administrator of the network might have imposed some additional restrictions after entering the password. Check if your device is fulfilling them

Mobile data not working

Solutions

Your data pack might have expired. Check the same and make sure it is not the reason to this problem
This might be happening due to crossing your daily bandwidth limit usage. Check if this is the case
Make sure the actual problem is not with the phone SIM card. Refer to the solutions listed under the headline “SIM/Network Problems” in this post
Make sure if the internet services are facing an obstacle on your phone due to any of the possible reason
This can happen in some cases when the phone is updating the installed apps or is downloading the OS updates. Check if this is the reason
Simply make sure the actual fault is not caused just because the storage space is not available in the phone. This can happen in certain cases
A problem with the service provider or with the network can be a reason you have to face this fault in your phone
Make sure you are not confusing this problem with the slow internet speed
Check if the problem is caused by a poor signal strength on your Motorola Edge 20 Pro
Reset the network setting to the recommended mode in case you customize them. This can solve the problem for sure
Simply restart the phone and check if this helps you to fix the issue
Turning the roaming services OFF can be a reason to this problem on your device
Check if the network mode selection on the phone is wrong. You might have selected a 2G network in the same when you are using a 4G SIM
Clear the cache partition of the device and check if this solves the problem on your device

GPS Problems

Solutions

Check if the internet connectivity on the device is poor and the same is causing this problem
Make sure the actual problem is not in the phone GPS sensor. Check and get it repaired if you find the same
The problem could be there in the GPS antenna of the device. Thus, check the same and take the action required
Toggle the phone GPS and check if this works
Sometimes running a number of apps in the phone that access the phone GPS cause this problem. Close a few and check if the problem is solved
Check if the phone location services are ON. This is required for the proper working and functionality of phone GPS
Enabling power saving mode on your Motorola Edge 20 Pro can be the reason to this problem
Make sure the GPS problem in the device is not related to the failure of any hardware component
Check if any important OS update is spending and install the same. This can solve the GPS-related common problems in Motorola Edge 20 Pro
Select high accuracy mode in the location services and restart your device. This may solve the problem
Check if this problem can be solved by updating the Google maps
Recalibrate the GPS on the device using the compass app and check if the problem is eliminated
The phone GPS might be disabled or turned OFF manually. Check and turn it ON if so
Refreshing the GPS data on your device can solve this problem. Check if this works
If nothing work, perform a factory restart by saving the phone data first and check if the problem is gone

SIM/Network Problems

Solutions

Carefully inspect if you can locate damage or a crack on the SIM card. The same if located can cause the problem
Continuous signal interruption due to changing your location frequently can cause this problem. Check
In some cases, if you don’t log-in to your Google account in the phone, the signal problems could be there because of the very same reason
Make sure the SIM card is turned ON in the network settings
Check if the phone Airplane mode is turned ON and the same is the actual trouble creator
Make restrict the access of the SIM card with a password which can cause this problem in many cases
Sometimes this problem arrives due to the failure of the signal antenna on your Motorola Edge 20 Pro
Check if the SIM card services have been suspended due to any of the possible reasons
You might not have inserted the SIM card correctly in the phone. Remove it and insert once again
This problem can be solved by performing a basic restart to the device. Try
Do check and make sure the problem is not related to the SIM card slot on the phone
Sometimes the problem declare its presence when the users purchase a wrong variant of the phone
Check if the phone bootloader is unlocked. The problem can exist due to the same reason as it installs the unwanted updates in the phone often
The SIM card you are using might be in bad condition and need replacement. Check the same

Apps not working properly

Solutions

Check and make sure the problem is not there due to running the phone in safe mode. This disables installed applications in the device
Do check if the apps are installed in the micro SD card and not in the phone’s default memory. The same can create trouble
An active virus in the phone can directly be blamed when the apps are not behaving properly
Make sure the OS bugs are not responsible for the problem you are facing
There are chances that the phone features are manually turned OFF and the same is causing the problem
One of the app-related common problems in Motorola Edge 20 Pro is denying the necessary permission to the apps for accessing phone data or features
Check if the apps are not updated to the latest available version. Install them
Sometimes this problem is experienced due to overheating of the device. Check the same
The reason you are facing this problem is nothing but installing the apps from the third-party sources in the device
Do check if the problem is there just because the phone RAM is having something wrong with the same
Remove the apps which is causing the trouble and install it again in the device
Check if you changed the important settings of the installed apps to the custom which often creates the trouble
Perform a software reset to your phone and check if this helps to avoid the problem
Check and make sure the app which is causing the trouble is not having any coding error in the same

Poor Camera Quality

Solutions

The phone might be running in the power saving mode or in the safe mode. The same can limit the camera functions
Your device might not have sufficient storage space available in the same which makes it store the images in the low-quality format
The image stabilization option always helps you to keep up the pace all the time when it comes to picture quality
Do check and make sure the problem is not caused just because of any Operating System bug. If the screen appears totally blank upon opening the camera app, OS bugs are often held responsible for this
Don’t use the camera zoom feature beyond a limit as this often cut down the picture quality
Image resolution selected by you in the camera settings can impact the quality largely
This problem often appears during a video call because of signal issues. Check the same
There are chances that the camera lens is having some moisture, oil or grease particles on the same which are affecting the quality. Gently clean the same and check
Capturing the pictures or videos in burst mode often affects the quality in several cases. Avoid the same
Select the shooting mode as per the nearby visibility and other factors that decide the picture quality
There are chances that your Motorola Edge 20 Pro is suffering from a hardware issue. Get it checked properly
Do check and make sure the problem is not caused due to not capturing the images keeping the phone totally still

Overheating Problems

Solutions

Factors related to the environment often cause this problem. Check if the same is the reason in your case as well
Check if this problem is created by the power bank which you are using. Pay attention to the power specifications of the phone and the power bank which must be the same
The overheating problem could be there because you are running the device in the safe mode or in the power saving mode all the time
An active virus in your Motorola Edge 20 Pro might be the reason to this problem
Check and make sure the problem is not caused just because you have connected it with any accessory
Using a low-quality or a third-party charger can be the reason to the overheating issues
Sometimes this problem is caused when you change the important/recommended settings of your device
Check if the actual reason to this problem is installing a lot of apps in it from the third-party sources
Sometimes the overheating is caused by the installed games in the device. Check them properly and make sure the ones installed are supported by the phone
Do check and make sure the problem is not there just because your device is having something wrong with the data stored in the same
Check if the phone battery is having something wrong with the same which is causing this problem
The ventilation system of your phone might have stopped working and is causing this problem. Check the same

Slow Performance

Solutions

First, check if the internet connection is operating slowly and the same is the reason you are experiencing this issue in your phone
The type and kind of apps you installed on your Motorola Edge 20 Pro can largely affect the performance of the same
Sometimes the blocked apps are the reason you have to face the problem. Check and remove them
When the installed application in your device is having a problem associated with them, the performance often becomes slow. Check and install the latest available updates
One of the performance-related common problems in Motorola Edge 20 Pro is nothing but virus infection in the same
The speed of all the operations can become slow all of a sudden when an application is installed by you which is not supported by the same
There are chances that the phone is active in the safe mode which also limit its performance and operations
In case you turned OFF some phone features or imposed any kind of recursions on the same, it can be a reason to this problem
In some cases, running the charging pattern of your device affects its performance
Make sure the RAM of your device is not suffering from any kind of fault
Running a lot of applications in your device can be the reason you are facing this problem. Check
This problem can be solved by disabling the phone bloatware in case you have complex needs of applications
Perform a hardware reset and this will probably solve the problem. Save the phone data before going ahead.

Slow Charging

Solutions

Make sure the problem is not caused due to a faulty charger. Check the network adapter as well as the charging cable
Your Motorola Edge 20 Pro might be having a problem in the charging port of the same. Check the same
This problem could be solved by performing a software reset. Try the same
Wipe the cache partition and check if this helps to fix the problem
Do check and make sure the apps are not running in the background which often slows down its charging speed
Sometimes this problem is caused just because the Wi-Fi hotspot is turned ON and sharing the internet connection with other devices
Cut down the screen turn OFF time. Keep the lowest limit on the same
The reason you are facing this problem is nothing but a weak power source.
In case you are downloading the data while charging your phone, the same can be a reason it is taking more time to charge
Check and make sure the problem is not there just because you are using your device for any purpose while charging the same
Bad apps in your device can cause this problem. Check the same
Corrosion or moisture in the charging port can boost its charging time. Check and take the action required

Poor Battery Life

Solutions

Turn OFF the phone and application’s data synchronization. The same can be a reason it is not giving properly backup
The reason you are facing this problem is nothing but a fault with the battery inside. Check
You simply need to make sure the problem is not caused just because a lot of app notifications are running in the background. Close the apps running in the background as well
Check and make sure the actual problem is not caused just because the Bluetooth and Wi-Fi features are turned ON and searching for new devices continuously
The poor battery life is a problem that is often caused when the phone GPS is turned ON when there is no need of the same
Sometimes the problem is caused by a virus or malware in your device. Check the same
The reason you are facing this problem is nothing but a software problem in the phone. Install the pending updates and this will fix the problem. Check
There are chances that the actual fault is there due to installing power-hungry apps on your Motorola Edge 20 Pro
Check if the screen brightness level is too high and the problem is caused because of the very same reason
Perform a basic reboot and check if this helps you to fix the problem

Screen not working properly

Solutions

Clean the device screen and check if this helps you to fix the problem. The oil and sweat particles on the screen can be the reason to this problem
There are chances that the problem is there due to sharing the device screen with another device through the screen sharing option
Check and make sure the problem is not there just because your device is running in the power-saving mode
Remove the glass guard installed on your device screen and check if this helps to fix the problem
The reason you are facing this problem is nothing but the failure of screen sensors
Do check and make sure the problem is not caused by a virus in the phone default memory
One of the screen-related common problems in Motorola Edge 20 Pro completely filled phone memory. This can be a reason to the problem
Check and make sure your hands are totally clean and are not covered with either mittens or gloves
The reason you have to face this problem is nothing but physical damage on the screen which can be internal
Sometimes the users have to face this problem because of no other reason than installing bad apps or the ones from the Play Store
A forced restart can help you to fix the problem. Try the same

Earpiece Sounds Robotic

Solutions

Perform a basic restart and check if this helps you to fix the problem
Make sure there is no sharp bend on the earpiece wire which can cause signal blockage and cause robotic sound
There are chances that the actual problem is caused just because of bad signal strength due to a phone call
The phone sound card might be having a problem in the same. Check
Sometimes the phone sound drivers when not in proper working condition can cause this problem. Check the same
Do check and make sure the problem is not caused just because the phone is having something wrong with the earpiece connector
Do check the problem is not there just because the earpiece is not connected or paired properly with the phone. Check
Sometimes the problem is caused due to liquid damage caused to the earpiece speakers due to body sweat
Check and make sure the problem is not there because you are playing low-quality music on your Motorola Edge 20 Pro
The earpiece you are using might not be supported by the phone. Check the same

Motorola Edge 20 Pro Fingerprint Sensor Issue

Solutions

First of all, simply clean your hands. Dust or debris on the fingers can be a reason to the problem. Check and take action required
Gently clean the fingerprint scanner on the phone with a soft cloth and check if this solves the problem
This problem can sometimes declare its presence due to completely filling the storage space of the phone
The fingerprint scanner might not be working due to a bug in the Operating System. Check and take the required action.
Simply delete the saved fingerprint from your Motorola Edge 20 Pro and add it again. This can solve the problem
One of the reasons to the fingerprint-related common problems in Motorola Edge 20 Pro is nothing but putting pressure on the fingerprint scanner very softly. Put a bit more pressure on the same with your finger and check if this works
Always make sure to add more than one fingerprint
Your fingers might be wet and the same can be a reason to this problem
Always give priority to the phone updates. Installing them make sure the problem wouldn’t declare its presence
Check if there is a minor injury on your finger which might be acting as a barrier for the scanner when it try to read the information from the same
Performing a factory restart can solve this problem. If this doesn’t work, the reason to this problem might be a hardware fault in the phone.
Sometimes this problem could be there due to allowing multiple apps installed in the phone to access the fingerprint scanner on the phone. Check and take the action required

Motorola Edge 20 Pro Not Turning ON

Solutions

Check if the phone battery is charged. This could be due to the consumption of entire juice from the same
An issue with the third-party app can cause this problem. Thus, check all the apps before you install them in the phone and make sure they are compatible with the same
Make sure to press the power button a bit harder and check if this helps
Sometimes this problem would be due to a fault in the power button. Check and take the action required
An unknown software glitch in the device can be a reason to this problem. Check and take the action required
There are chances that the phone is getting turned but it’s the screen that is not. Check and make sure this is not the actual issue in your case
This might be happening because you restarted or turned OFF your device when it was updating
Know the exact number of seconds for which you need to press the power button. Sometimes this problem is there just because you are pressing the same for a very short span of time
Liquid damage to your Motorola Edge 20 Pro can be a reason to this problem. Check and take the action required
Hardware damage in your phone can be the reason to this problem. Check and get it repaired
Overheating can sometimes turn off the device automatically and you cannot turn it ON unless the inner temperature comes down the normal range
Check if the phone can be turned ON in safe mode. Press the power button with the volume up/down button for the same. If this doesn’t work, try opening it in the recovery mode

Motorola Edge 20 Pro Not getting charged via cable/charger

Solutions

Check if this is a problem just because the phone battery is faulty
Make sure the phone charger is in proper working condition
A loose connection between the phone and the charging cable can be a reason to this problem. Thus, make sure to connect them properly
A bad app or the one installed from a third-party source can be the reason to this problem
Don’t use a third-party charger as this can be a reason to this problem
Check if dust or debris is there in the charging port and clean it. The same can be a reason you have to face this problem in your device
In some cases, the phone gets charged but the charging percentage icon doesn’t give the correct information. This can happen due to a software bug. Check and install the latest updates if the same is pending
Sometimes the charging-related common problems in Motorola Edge 20 Pro are experienced when the charging socket/power source you are using to charge your widget is faulty
Check if the actual fault is with the charging cable. Check and replace the same if required
This problem could be due to the detection of moisture in your Motorola Edge 20 Pro. Check its level and take the required action
Remove the last application you installed and check if this helps you to deal with the problem
An issue with the phone motherboard can be the reason you have to face this problem
The pins in the phone socket might be damaged and the same is causing this problem. Check the same
Drain the phone battery completely and charge it again. Check if the problems is solved
Performing a forced restart to the phone can fix this issue. Simply try the same

Unfortunately camera has stopped

Solutions

Check the default camera driver software in the phone. Check if installing the new updates for the OS fixes this problem
Make sure you aren’t using a third-party camera application that is not compatible with your Motorola Edge 20 Pro
Disable the safe mode if your phone is running in the same
This problem could be there just because the phone has something wrong with any of the hardware components inside
Close the camera application if it is running in the background and open it again after 30 seconds. Check if this solves the problem
Delete the cache of the camera application and check if this helps you to deal with the problem
Do check and make sure the actual problem is not caused just because the camera lens is faulty or damage
There might be no storage space available in the phone or in the memory selected for storing the camera files and the same can cause this problem. Most of the time the camera-related common problems in Motorola Edge 20 Pro are because of no other reason than this

Solutions

Check if the concerned app is outdated. Updating the same from the Play Store can fix this problem.
Do check if the Google Play Service on your device is having something wrong with the same because it can affect the working of installed applications
The low storage space on your device can be a reason for this problem. check and do the needful in this regard
There are chances that the actual problem is with your account created on the app. Check
Make sure there are no recent changes in user’s policies of the concerned app
One of the reasons for the app login-related common problems in Motorola Edge 20 Pro is not cleaning the cache data of the concerned app. Try it and check if this solves the problem
You might be running the app in custom mode. Check this as it’s a common reason for this problem
A weak internet connection can also be the reason for this problem. Check it and do the needful
Check if there is a security concern with the app which is responsible for this problem

MicroSD card problems

Solutions

Check if the problem you are facing is just there because you haven’t inserted the card properly in the phone
Loading the microSD card with inappropriate and corrupt data or the one which is not supported by the phone can be another reason for this problem
Make sure the card you are using is actually in working condition
Do check if this problem can be solved simply by ejecting and inserting the card again in the phone
One of the reasons for the micro-SD card-related common problems in Motorola Edge 20 Pro is the presence of a virus in the data stored
Open settings and check if any kind of restrictions are imposed on the microSD card or the phone
Check if the card you are using is not supported by the device or if it is having a physical damage
Do check if this problem is there just because your phone can’t handle the memory card with the same storing capacity you are using
If the other methods don’t work, format the card and check if this solves the problem

Video Recording Issue

Solutions

Check if the camera lens is dirty. This can be a reason for the problem in your device
One of the reasons for the Video-recording related common problems in Motorola Edge 20 Pro is the low storage space available. Check and empty the same
Running the camera app in custom settings can be a reason for this problem in some cases
You need to make it sure the problem is not caused just because your Motorola Edge 20 Pro camera lens is physically damaged
There are certain chances that the problem is caused because of a software issue in the device. Update the OS if a new version is available and check if this fixes the problem
Turn ON airplane mode and check if videos can now be recorded. If so, simply close everything running in the background and close notifications. Restart your device after this
The problem might be there because you are using a third-party camera app your device cannot fully support. Check the same
Restore all settings to default in video recording settings and check if the problem is gone

Unable to Send or Receive Text Messages

Solutions

Make sure the contact you are sending the message to is not blocked
Check if the problem is there just because the message center number for the network operator is not correct or missing in your Motorola Edge 20 Pro settings
Simply clean the message app data and check if the problem is solved
Erase some older messages that are no longer required and check if this works
Restarting your device may solve this problem. Try it and check
Remove the SIM card from your device and reinsert. This may solve the problem. Try it
Check if the problem is from the network provider’s end

Unable to Make Phone Calls

Solutions

This problem might be there because the Airplane mode on your device is turned ON. Check and turn it OFF
Eject the SIM tray and reinsert after 10 seconds. This may fix the problem
Reset the network settings to default in case you recently customize them and check if this works
Phone call-related common problems in Motorola Edge 20 Pro are caused often when the network selection mode is set to manual mode. Switch it to automatic and check if this fixes the problem
You might have blocked the phone contact you are trying to call. Check this in the block list
Simply restart your device and check if this fixes the problem
Make sure the call barring option is not turned ON because this can be a reason for this problem
Install any pending software update and check if this helps you to fix the problem
The reason for this problem might be a lack of calling credit. Check and fill the same

WhatsApp Not working on Motorola Edge 20 Pro

Solutions

Check if you are violating any WhatsApp user policy
Switch to default settings in the settings and check if this works
Check if the WhatsApp storage on your Motorola Edge 20 Pro is completely filled. Erase some data and try again
Sometimes this problem is caused when users login into the same account through multiple gadgets. Make sure you have not logged in to your account from a PC/parallel smartphone at the same time
There are chances that you are running WhatsApp on an outdated OS. Check and take the action required
Simply switch to the latest WhatsApp version if you haven’t installed its updates for a long time
Make sure something is not wrong with your internet connection
Clear the WhatsApp cache data and check if this fixes the problem
WhatsApp-related common problems in Motorola Edge 20 Pro are caused in some cases when VPN is turned ON. Turn it OFF and check if the problem is gone

A lot of things can cause problems in smartphones. It is not essential always that the one you are facing is there only because of Android bugs. They can be present due to a complex hardware fault as well. The biggest indication of this thing is the failure of the above-listed solutions you are applying. Thus, get your device checked by contacting official Motorola support. Scroll down and post a comment below to know more about common problems in Motorola Edge 20 Pro. We hope to see you again on our blog.

Common Problems in Motorola Edge 20 Pro and Solutions – Wi-Fi, Bluetooth, Camera, SIM, and More

Motorola Edge 20 Pro Specifications and Review

Connectivity Problems

Bluetooth connectivity problems

Wi-Fi/Internet connectivity problems

Mobile data not working

GPS Problems

SIM/Network Problems

Apps not working properly

Poor Camera Quality

Overheating Problems

Slow Performance

Slow Charging

Poor Battery Life

Screen not working properly

Earpiece Sounds Robotic

Motorola Edge 20 Pro Fingerprint Sensor Issue

Motorola Edge 20 Pro Not Turning ON

Motorola Edge 20 Pro Not getting charged via cable/charger

Unfortunately camera has stopped

MicroSD card problems

Video Recording Issue

Unable to Send or Receive Text Messages

Unable to Make Phone Calls

WhatsApp Not working on Motorola Edge 20 Pro

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Common Problems in Motorola Edge 20 Pro and Solutions – Wi-Fi, Bluetooth, Camera, SIM, and More

Motorola Edge 20 Pro Specifications and Review