Common Problems in Infinix S5 Pro and Solutions

Infinix; the popular African brand is known for its smartphones with decent specifications in a budget price. Recently the brand unveiled its new device here in India, i.e., the Infinix S5 Pro. This is the only device under Rs 10,000 that comes with front pop-up cameras. Thus, smartphones are amazing devices to be invested in and it needs utmost care when you use it in day to day life. If you are one among them, probably you know that smartphones need some care when you use them regularly otherwise they can suffer from some basic issues. Check out the solutions to the common problems in Infinix S5 Pro.

The reasons for these issues vary from one user to another. It depends on how someone uses his/her gadget and what sort of attention is paid to fix any basic bug the phone has in it. The quality of applications installed on the phone is also a factor that decides whether or when, and when the problems usually arrive in the same. If you are bothering if the Android Os can also cause common problems in Infinix S5 Pro, you are right. There are a few bugs in Android and the same get more visible when the apps on the phone are outdated or when you don’t update them. To fix these issues, nothing much is required from the side of users than applying the methods listed in this post to fix the common problems. Here are more details to go ahead with.

Infinix S5 Pro

Page Contents

Infinix S5 Pro Specifications!
Common Problems in Infinix S5 Pro and Solutions

Infinix S5 Pro Specifications!

The Infinix S5 Pro features a large 6.53 inch IPS LCD display with a Full HD+ resolution. This means that it has a resolution of 1080 x 2340 pixels. The display comes with a screen to body ratio of 83.8 percent, an aspect ratio of 19:5:9, a pixel density of 395 PPI. Underneath the Infinix S5 Pro, it sports the MediaTek MT6765 that is also known as MediaTek Helio P35. This SoC is built on the 12nm process, and the octa-core setup includes Cortex A53 cores, where four are clocked at 2.3GHz and the other four at 1.8GHz.

To the GPU side, it sports the PowerVR GE8320. The smartphone runs on the latest Android 10 based on their custom UI i.e., XOS 6.0. This is available in a single variant i.e., with 4GB of RAM. On the other side, it sports 64GB of eMMC 5.1 internal storage, respectively. Further, this can be expanded via a micro SD card up to 256GB. The device has a dedicated SIM card slot where you guys can insert two Nano type SIM cards and a memory card slot at the same time.

Coming to the optics, the device comes with the triple rear camera setup. This rear camera setup includes a primary 48MP sensor with an aperture value of f/1.8 and PDAF. There is a 2MP secondary depth sensor with an aperture value of f/2.4. Finally, there is a QVGA low light camera sensor. The rear camera also comes with a dual-LED flash and shoot pictures in HDR. As we said above, the front camera is the highlight of the device. This front camera houses a 16MP Motorized pop-up unit with an aperture value of f/2.0.

The Infinix S5 Pro packs a 4,000 mAh battery; that still charges over a micro USB port and doesn’t come with support for fast charging. The device has a rear-mounted fingerprint scanner and support for face unlock. Connectivity options include Wi-Fi 802.11 a/b/g/n, GPS with A-GPS, Bluetooth 5, A2DP, LE, Micro USB 2.0. Sensors on the phone include accelerometer, ambient light sensor, compass/ magnetometer, gyroscope, and proximity sensor. It measures 162.50 x 76.88 x 8.95mm (height x width x thickness) and weighs about 194.00 grams. The device was launched in two color options, namely the Forest Green and Violet. Finally, coming to the pricing of the Infinix S5 Pro price in India, it starts at Rs. 9,999 for 4GB RAM and 64GB storage.

Well, it’s already a well-known fact that smartphones are largely impacted by problems. Even when they are very weak in nature, the functionality of these gadgets goes down upto a higher extent. Therefore, problems should be fixed on time. As already mentioned, doing this is not a big deal. However, doing it correctly is something that brings positive outcomes. We simply recommend you to read and understand all the solutions properly before you actually apply them to fix the common problems in Infinix S5 Pro. This helps you to create a winning situation. Proper understanding also makes it easy to perform this task anytime and at any stage. www.getdroidtips.com cannot be blamed if you apply any method incorrectly and some additional problems arrive in your phone. Check the solutions now and go ahead simply.

Connectivity Problems

Bluetooth connectivity problems

Solutions

In most of the cases, this happens due to a weak Bluetooth connection. Keep the devices as close as possible
Verify if the data you are receiving or sending is supported by your device or the other. If not, the same can be a reason to this problem
Clearing the cache data of the phone can probably eliminate this problem. Try it once
Open the Bluetooth settings on your device and delete the device you paired last. Now close the settings and try connecting one more time
Do check if the actual problem is lying in the other device. Take action accordingly
Make sure the phone Bluetooth is not manually disabled. The same can be a reason you are facing the glitch
Check if both the phones are paired correctly to each other. Improper pairing can cause the issue
Sometimes it’s nothing but running your Infinix S5 Pro in the power saving mode that disabled the Bluetooth
Make sure both the devices support the Bluetooth version installed on the other
The reason you are facing this issue might be the hidden visibility of the Bluetooth connection
Check and make sure any security concern in any of the devices is not the actual trouble creator
Any kind of radiation around your Infinix S5 Pro can stop the Bluetooth to run and perform its task smoothly. Check
You might be sending a lot of data through Bluetooth. Diving the same into smaller segments can solve the problem
Make sure the system storage space is not running out. The same can be a reason to the problem
Perform a general restart to the device. Check the status of the problem post doing so

Wi-Fi/Internet connectivity problems

Solutions

Check if the services have been suspended or temporarily stopped on your internet connection. Multiple reasons can be there for the same. One example is downloading the data beyond the defined limit on your connection
Check if network security is disabled. You can face this problem because of the very same reason
It’s nothing but an issue in the browser you are using to access the internet which is causing this problem. Check and take the action required
Placing the router at a central location always assure the problem is not caused due to a limited connectivity
The reason you are facing this problem is not entering the correct authentication details of the network in the phone
Check and make sure the router has been configured properly in the phone
This problem might be due to opening a web address which is barred or restricted by the internet service provide
Make sure the IP mismatch of your device on the network is not responsible for this fault
You simply need to make it sure the problem is not there just because your phone is having something wrong with the Wi-Fi antenna
Check if the LAN settings are customized by you. The same can cause this problem
Check if the actual fault is there just because the phone is having a hardware issue with the same
Do check if the your Infinix S5 Pro is having an app installed on the same which is accessing the Wi-Fi feature
Check if there some additional restrictions imposed on the network you are trying to connect your device with
This problem might be due to a wrong cable connection on the router. Check the same

Mobile data not working

Solutions

Your data pack might have expired. Check the same and make sure it is not the reason to this problem
This might be happening due to crossing your daily bandwidth limit usage. Check if this is the case
Make sure the actual problem is not with the phone SIM card. Refer to the solutions listed under the headline “SIM/Network Problems” in this post
Make sure if the internet services are facing an obstacle on your phone due to any of the possible reason
This can happen in some cases when the phone is updating the installed apps or is downloading the OS updates. Check if this is the reason
Simply make sure the actual fault is not caused just because the storage space is not available in the phone. This can happen in certain cases
A problem with the service provider or with the network can be a reason you have to face this fault in your phone
Make sure you are not confusing this problem with the slow internet speed
One of the mobile data-related common problems in Infinix S5 Pro is nothing but poor signal strength
Reset the network setting to the recommended mode in case you customize them. This can solve the problem for sure
Simply restart the phone and check if this help you to fix the issue
Turning the roaming services OFF can be a reason to this problem on your device
Check if the network mode selection on the phone is wrong. You might have selected a 2G network in the same when you are using a 3G SIM
Clear the cache partition of the device and check if this solves the problem on your device

SIM/Network Problems

Solutions

This problem can be fixed with a general restart to the phone. Check if this works
The actual problem could be there just because the SIM card has not been inserted in the phone accurately. Check
One of the reasons to the common problems in Infinix S5 Pro is nothing but restricting the SIM card access with a pin or a password
This problem can be fixed by selecting the home network manually in the network settings
Check and make sure the roaming services are activated on your SIM card. They are required while you are traveling
There are chances that the fault is there in the SIM slot. Check the same properly
Sometimes the users have to face this problem just because the network signal duplexer on the phone is unable to perform its task
The reason you are facing this problem is unlocking the phone bootloader. This invites other updates than the ones which are meant for your device
Check if the variant you have purchased is compatible with the SIM card frequency
Make sure to come out of the basement as limited signal strength over there is often confused with this problem
Do check and make sure the fault is not caused just because your smartphone is running in the airplane mode
Check if this problem is there just because the SIM card is physically damaged
In some cases, the users have to face this problem just because the SIM card is not having 4G services activated on the same
Check if you are in a restricted area where the network signals are barred

Screen not working properly

Solutions

This is a problem which can be fixed simply by cleaning the screen in several cases. Actually, there are oil, sweat and grease particles that interrupt the screen functionality, as well as the performance
Sometimes overcharging your device is the reason the screen fails to operate reliably
Delete the last installed application in your phone. Also, disable the third-party app installation in your device. Check if the problem is gone
The problem could be there just because the sensors on the device screen are not performing their actual task
This problem can be fixed with a forced restart to your Infinix S5 Pro
The reason you are facing this problem is nothing but turning ON the screen sharing option. Check and turn it OFF. This may solve the problem
Check if you haven’t pasted the transparent screen guard properly on the same
The problem could be there just because the storage space in your Infinix S5 Pro is full. Erase some data
Make sure the problem is not caused because of a software bug in the same. Check it properly
This problem could be there just because of a phone virus. Simply check and delete the same
Make sure the phone you are using is not having something wrong with the default screen driver
This problem could be there just because your hands are wet. Clean them and operate the screen once more
The reason to this problem is nothing but using a charger with higher output power. Check

Poor Camera Quality

Solutions

Capturing the images from a wrong angle could be the reason you have to face this issue
Simply make sure the problem is not caused just because your smartphone is having a fault in the camera app you are using. It would be good to stay with the default app than using any other
Check if a basic restart to your Infinix S5 Pro helps you to fix the problem
Simply make sure the problem is not caused just because your smartphone is running in the power-saving mode
Check and make sure an OS bug is not the actual trouble creator.
Open the camera settings on your device. Check if you have selected a shooting mode which is not relevant to the nearby visibility conditions
Keep the phone flashlight ON wherever required
Check and make sure the actual reason to this problem is not associated with a hardware failure
Simply make sure the problem is not there just because your device is having something wrong with the camera lens
Check if cleaning the lens fix this problem
Do check and make sure the burst mode image capturing is disabled. The same is one of the major reason to the poor camera quality
This problem can be solved easily by using the image stabilization option
Check if the HD mode is turned ON while capturing the images
It’s nothing but the camera zoom feature that you are using which is actually causing the trouble
If this problem declare its presence during a video call, the poor network signal strength or the low connectivity of your internet connection can be blamed for this

Slow Performance

Solutions

The smartphone might be having a virus in the same which is causing the actual trouble
Check and make sure all the apps installed in your device are running in the latest versions released. If not, simply update them
Perform a basic restart and check if the problem is gone
The common problems in Infinix S5 Pro which are related to the slow performance generally declare their presence when you run the phone in the safe mode
Check if this problem is there just because the phone recommended settings are changed to custom
Check if the phone is running out of the storage space. This can automatically stop various features and apps
The reason you are facing this problem is nothing but a faulty RAM in the device
Close all the apps running in the background and perform a basic reboot. Check if this solves the problem
Delete the unused apps, data and files stored in your device. Check if this helps you to fix the problem
Simply make sure the actual problem is not caused just because your device is having a virus in the same
The slow performance of your phone could be due to a weak internet connection. Check and take the suitable action
One of the recently installed third-party theme on your phone can be the reason to this problem. Delete it and check if the performance improves
Perform a hardware reset and check if this solves the problem

Overheating Problems

Solutions

Check if you are using a third-party charger to charge your device. This often causes overheating problems
Make sure the power bank if you own the same and use it to charge your device is actually compatible with the same
The reason to this problem is nothing but the installation of games in the phone which are not supported by it
Check and make sure the actual problem is not caused just because your Infinix S5 Pro is having something wrong with the ventilation system
Check if a blocked app in your device is causing the actual trouble
Simply make sure the problem is not caused just because your smartphone is running in the power saving mode all the time
Overcharging your device is one of the major reasons to this problem. Check and take the action required
Simply make sure the actual fault is not associated with the data stored in the device
Make sure an OS bug in your device is causing the actual culprit. Download the latest updates and install them. This will fix the issue
The overheating of any smartphone is caused when the battery is not in a healthy condition. Check the same
A general restart may fix this problem. Try the same
Sometimes it’s nothing but the general factors related to the environment around you which causes the overheating problem in a smartphone
Check and make sure the actual trouble is not caused just because there are some streaming apps installed in your phone

Apps not working properly

Solutions

You can fix this problem simply by deleting the apps from your phone and installing them again. Try
Check if the phone is infected with a virus and the actual trouble is caused by the same
There are certain chances that the Operating System on your device is having something wrong. If multiple apps are causing the problem, the same can be a reason to the problem
Do check and make sure the problem is not caused just because your phone is having a problem in the RAM
Check if the apps installed in the phone are outdated. This can be a key reason to the problem
You always need to make sure that the apps have permissions given to them to access your Infinix S5 Pro features and data
The reason you are facing this problem is nothing but running the phone in the safe mode
Check if the actual problem is there just because your smartphone is having something wrong with the app manager
This problem could be there just because your phone features are manually disabled
The reason you are facing this problem is nothing but installing the apps from other sources than the official Play Store
Check and make sure the apps are not installed in a third-party storage space. The same can be a reason you are facing the issue
Perform a general restart and check if this helps you
Delete the cache data of the installed apps one after one and check if the problem is gone
In several cases, it’s nothing but the problem in any of the hardware components of your device which causes the problem

Earpiece Sounds Robotic

Solutions

Check if this problem is there because you have installed a third-party music app in your phone which is not supported
The robotic sound in the earpiece can be among the common problems in Infinix S5 Pro when you run it in the safe mode
Make sure the phone sound card is in proper working condition and is not contributing for this trouble
Improperly connecting or pairing the earpiece with the phone can be a reason you are facing the problem. Check the same
Simply make sure the problem is not caused just because your smartphone is having something wrong with the default sound drivers
Playing music which is of very low quality can be the reason you are facing the trouble
Sometimes it’s nothing but the liquid damage caused to the earpiece speakers which gives robotic sound
This problem can arrive during a voice call because of fluctuating network signal strength
The problem might be there just because your phone is having something wrong with the OS. Check
Make sure the problem is not caused because of signal blockage or attenuation in the earpiece
Sometimes it’s nothing but a compatibility issue that causes this problem
Check if the earpiece is giving the robotic sound just because your phone is suffering from a hardware problem
Don’t customize the sound settings of your device. The same is one of the reasons for the problem

Poor Battery Life

Solutions

The phone GPS might be turned ON. Check and turn it OFF if the same is not required
Make sure the problem is not caused just because there are some of the power-hungry apps installed on the phone
Sometimes it’s nothing but running the phone in the power saving mode all the time that truly affects its battery performance
In case any app is installed in the phone for boosting the battery backup, simply delete the same
Make sure your phone always runs in the general settings and not in custom. The same can have an impact on the battery backup
Do check and make sure the problem is not caused due to a battery faulty in your Infinix S5 Pro
You can fix this problem by reducing the screen brightness if it is too high
A lot of apps are there which sends unwanted notifications that affect the battery performance of the device. Check if this is causing the problem
Make sure your Infinix S5 Pro is not having something wrong with the installed apps
There are chances that the problem is there just because a lot of apps are running in the background. Check and close them
Sometimes it’s nothing but installing games on the phone by customizing their settings which affect the battery performance
This problem can be solved by performing a software reset. Check if this works
Delete the data stored on the phone a long ago which is not having any use now. The same can help you to fix the issue for sure
Do check if your phone is having something wrong with the OS

Slow Charging

Solutions

Turn OFF the Wi-Fi hotspot and check if this improves the charging time of your phone
The reason you are facing this problem is nothing but a softer issue in the phone
Simply check and make sure the problem is not there just because the charger you are using is faulty
There are chances that the actual problem is caused just because your phone is having a problem in the charging port
Make sure the problem is not there just because any of the pirated accessories is connected to your device
Keep the phone Bluetooth and Wi-Fi OFF while charging the same
Make sure not to download the data from the internet while you are charging your gadget
This problem can be fixed simply by restarting your device. Try the same
Delete the unused apps from your Infinix S5 Pro and check if this can help you to fix this problem
The power source with which the phone charger is connected might be weak
Check if this problem is caused by a phone virus. Scan your device and take the action required
Avoid installing third-party apps in your phone

Infinix S5 Pro Fingerprint Sensor Issue

Solutions

First of all, simply clean your hands. Dust or debris on the fingers can be a reason to the problem
Gently clean the fingerprint scanner on the phone with a soft cloth and check if this solves the problem
This problem can sometimes declare its presence due to completely filling the storage space of the phone
The fingerprint scanner might not be working due to a bug in the Operating System. Check and take the required action.
Simply delete the saved fingerprint from your Infinix S5 Pro and add it again. This can solve the problem
One of the reasons for the fingerprint-related common problems in Infinix S5 Pro is nothing but putting pressure on the fingerprint scanner very softly. Put a bit more pressure on the same with your finger and check if this works
Always make sure to add more than one fingerprint
Your fingers might be wet and the same can be a reason for this problem
Always give priority to the phone updates. Installing them make sure the problem wouldn’t declare its presence
Check if there is a minor injury on your finger which might be acting as a barrier for the scanner when it tries to read the information from the same
Performing a factory restart can solve this problem. If this doesn’t work, the reason for this problem might be a hardware fault in the phone.
Sometimes this problem could be there due to allowing multiple apps installed on the phone to access the fingerprint scanner on the phone. Check and take the action required

Infinix S5 Pro Not Turning ON

Solutions

Check if the phone battery is charged. This could be due to the consumption of entire juice from the same
An issue with the third-party app can cause this problem. Thus, check all the apps before you install them in the phone and make sure they are compatible with the same
Make sure to press the power button a bit hardly and check if this helps
Sometimes this problem would be due to a fault in the power button. Check and take the action required
An unknown software glitch in the device can be a reason to this problem. Check and take the action required
There are chances that the phone is getting turned but it’s the screen which is not. Check and make sure this is not the actual issue in your case
This might be happening because you restarted or turned OFF your device when it was updating
Know the exact number of seconds for which you need to press the power button. Sometimes this problem is there just because you are pressing the same for a very short span of time
A liquid damage to your Infinix S5 Pro can be a reason to this problem. Check and take the action required
A hardware damage in your phone can be the reason to this problem. Check and get it repaired
Overheating can sometime turn off the device automatically and you cannot turn it ON unless the inner temperature comes down the normal range
Check if the phone can be turned ON in the safe mode. Press the power button with the volume up/down button for the same. If this doesn’t work, try opening it in the recovery mode

Infinix S5 Pro Not getting charged via cable/charger

Solutions

Check if this is a problem just because the phone battery is faulty
Make sure the phone charger is in proper working condition
A lose connection between the phone and the charging cable can be a reason to this problem. Thus, make sure to connect them properly
A bad app or the one installed from a third-party source can be the reason to this problem
Don’t use a third-party charger as this can be a reason to this problem
Check if dust or debris is there in the charging port and clean it. The same can be a reason you have to face this problem in your device
In some cases, the phone gets charged but the charging percentage icon which doesn’t give the correct information. This can happen due to a software bug. Check and install the latest updates if the same is pending
Sometimes the charging-related common problems in Infinix S5 Pro are experienced when the charging socket/power source you are using to charge your widget is faulty
Check if the actual fault is with the charging cable. Check and replace the same if required
This problem could be due to detection of moisture in your Infinix S5 Pro. Check its level and take the required action
Remove the last application you installed and check if this helps you to deal with the problem
An issue with the phone motherboard can be the reason you have to face this problem
The pins in the phone socket might be damaged and the same is causing this problem. Check the same
Drain the phone battery completely and charge it again. Check if the problems is solved
Performing a forced restart to the phone can fix this issue. Simply try the same

Unfortunately camera has stopped

Solutions

One possible reason for this problem is an issue with the default camera driver software in the phone. Check if installing the new updates for the OS fixes this problem
Make sure you aren’t using a third-party camera application which is not compatible with your Infinix S5 Pro
Disable the safe mode if your phone is running in the same
This problem could be there just because the phone has something wrong with any of the hardware components inside
Close the camera application if it is running in the background and open it again after 30 seconds. Check if this solves the problem
Delete the cache of the camera application and check if this helps you to deal with the problem
Do check and make sure the actual problem is not caused just because the camera lens is faulty or is having a damage on the same
There might be no storage space available in the phone or in the memory selected for storing the camera files and the same can cause this problem. Most of the times the camera-related common problems in Infinix S5 Pro are because of no other reason than this

Some of the common problems in Infinix S5 Pro smartphone can be more daunting than what you pretend them. Therefore, you must make sure that they are eliminated with the correct procedure only. This post is effective in all the issues present in the software domain of the phone. For any fault in the phone hardware, you simply need to approach the official support for this gadget. We hope you like this post and our website. Keep visiting to explore all the latest news about the smartphone world.

Common Problems in Infinix S5 Pro and Solutions – Wi-Fi, Bluetooth, Camera, SIM, and More

Infinix S5 Pro Specifications!