Dell XPS 13 / 13 Plus Not Charging, How to Fix?

The Dell XPS 13 and 13 Plus are two of the most popular laptop models. Unfortunately, a common problem that many users have reported is that their XPS 13 or 13 Plus laptop is not charging. However, not charging the Dell system is a common issue many users face. Following the solutions, you can easily fix this not charging issue on your Dell XPS 13 or 13 Plus.

In this article, we will discuss the various causes of this issue and how to troubleshoot and fix it. We will also provide some tips on preventing it from happening. By the end of this article, you should better understand why your laptop may not be charging and what you can do to prevent it.

Dell XPS 13 / 13 Plus Overview 

The Dell XPS 13 and 13 Plus are two of Dell’s most popular laptop models. The XPS 13 is Dell’s flagship laptop, offering a sleek design and powerful specifications. The 13 Plus is an upgraded version of the XPS 13, offering a larger display and improved performance.

The Dell XPS 13 is a 13.3-inch laptop powered by Intel Core i3, i5, and i7 processors. It is available with up to 16GB of RAM and up to 1TB of storage. The laptop has an Infinity Edge display, which offers a larger display area in a smaller form factor. The XPS 13 comes with Windows 10 installed.

The Dell XPS 13 Plus is a larger XPS 13 with a 15.6-inch display. Intel Core i7 and i9 processors power it, and it comes with up to 32GB of RAM and up to 2TB of storage. It has the same ports and connectors as the XPS 13. Both of these laptops have great features and performance.

Why is Dell XPS 13 / 13 Plus Not Charging Anymore?

Several possible reasons why your Dell XPS 13 / 13 Plus may not be charging anymore. Some of the most common causes include: 

• There may be a problem with the faulty power cord or adapter.
• If the laptop is not charging, there could be an issue with the battery. 
• The charging port may be damaged or worn out. 
• The laptop may not be charging if there is a problem with the motherboard.
• The laptop might not be charging if the BIOS settings are incorrect. 
• There could be a problem with the software or the laptop’s settings.
• There could be a problem with the laptop itself, such as a bad connection between the power cord and the laptop.

Ways to Fix Dell XPS 13 / 13 Plus Not Charging

Various purposes cause dell XPS 13 and 13 Plus not charge issues. If you are facing such issues, you can easily fix these solutions without any third-party apps or websites. To fix this issue on your Dell XPS laptop, follow the below methods:

Try Charging Dell XPS Device While It’s Turned Off

If you are facing a charging issue on your Dell XPS 13 or 13 Plus, the first thing is to try to charge your laptop while it’s turned off. Sometimes, charging the laptop while it’s powered off starts the charging back to the System. So, turn off the device and check the charging status. 

Check the Cable and Charger

The other cause of not charging is the cable and charger may be faulty or damaged. It is also possible the cable and charger are not connected to the power outlet. Sometimes, a faulty charger may be the reason for not charging. So, be sure the charger is not faulty or damaged.

Additionally, Ensure the cable and charger are securely connected. Make sure the USB cable is plugged into the correct port on the laptop and that the power adapter is plugged into a working wall outlet.

Check and clean the USB Port

If your Dell XPS laptop is having trouble charging, it may be due to a dirty USB port. Cleaning the USB port can be a simple way to fix the issue. Start by using a dry, soft-bristle brush to clear away any dirt, dust, or debris that has gathered around the port. Then, use a small amount of isopropyl alcohol on a cotton swab or a lint-free cloth to gently clean the inside of the port. Once the port has been cleaned, try charging the device again. If the issue persists, try another way to fix the problem.

Use the Original Charger Adapter 

Using the original charger adapter is the best way to fix a charging issue. It is important to use the correct as well as compatible charger adapter with the device to ensure that it is working properly. The original charger adapter is designed specifically for the device and will ensure that the device is charging correctly. 

Additionally, it is important to check the connection between the charger adapter and the device to make sure that it is secure, and that no dirt or dust is blocking the connection. If the charger adapter is still not working, it may be time to replace the adapter with a newer one.

Run Power Troubleshooter

Running a power troubleshooter on the laptop is a great way to help fix charging issues. If you are facing a charging issue on the Dell XPS 13 or 13 Plus, try to run the power troubleshooter from the system settings. It helps to resolve the not charging issue on your laptop. To do this, follow these steps:

1. Select Windows + I to open settings or directly open from the Window tab.
2. Press on System and choose to Troubleshoot on the right side of the screen.

3. Here, press on other troubleshooters.

4. Next, press the Run button to launch the troubleshooter.

5. Follow the on-screen instructions to finish the process.

Follow the instructions to resolve any issues that are found. After running the troubleshooter, restart the laptop and see if the charging issue has been fixed.

Update the Battery Driver

It is important to update the battery driver in the laptop to fix any charging issues. A driver is a software that allows the laptop to communicate with the battery. Updating the battery driver can help ensure that the laptop is using the most up-to-date software to communicate with the battery and can help fix charging issues. To update the battery driver, follow these steps:

1. Press Windows + X to open the menu and choose Device Manager.

2. Double tap on the Batteries and choose “Microsoft ACPI-Compliant Control Method Battery.”

3. Right-click on the Microsoft ACPI and choose the Update driver from the options.

4. Select “Search automatically for drivers” in the Update Drivers option.

5. Wait for the OS to update the driver automatically.

After the installation is finished, restart the laptop and test it to see if the charging issue has been resolved. If the issue persists, contact the manufacturer or a technician for further assistance.

Check For Windows Update

If you are still facing the problem, the next thing is to try to update your laptop to the latest software version. Sometimes, an outdated laptop version creates bugs and issues, which creates a huge problem for the device. To fix the charging issue on your Dell XPS 13 or 13 Plus laptop, try to update your laptop to the latest version if any update is available. Follow the below steps to check the windows update.

1. Press Windows + I to open the settings menu or directly open the settings from the Window tab.

2. Here tap on Windows Update and click on check for updates.

3. If any update is available, install it by clicking on it.

4. Follow the on-screen instructions to finish the process.

Try a Different Power Outlet 

If your laptop is not charging when plugged into the wall outlet, try plugging it into a different power outlet. This is an easy way to troubleshoot potential problems with the outlet itself. If the laptop still doesn’t charge, you may have a more serious issue with its power adapter or the laptop itself. 

Furthermore, before trying other troubleshooting steps, ensure that the laptop is properly plugged into a power source and the power adapter is connected to the laptop. If you’re still experiencing charging issues after changing the outlet, it’s best to seek professional help.

Hard Reset Your System 

If you are still having trouble with the charging issue, one solution you can try is to perform a hard reset. A hard reset is a way of restoring your System to its original settings. This can be useful if you are experiencing any sort of software or hardware issue.

Additionally, this will reset the System, and you will be able to start fresh. Make sure to save any data that you need before performing a hard reset, as this will erase any files stored on the System. To perform a Hard reset on your Dell XPS, follow these steps:

1. Press Windows + I to open the settings menu or directly open the settings from the Window tab.

2. Choose System and navigate to the Recovery option.

3. In the Recovery option, select Reset PC and choose Keep my files option from the above two options.

4. It will automatically reset your laptop and wait until it turns on.

Frequently Asked Questions

What are some common causes of Dell XPS 13 or 13 Plus not charging?

Common causes of Dell XPS 13 or 13 Plus not charging include:

• A damaged power adapter.
• A faulty power outlet.
• A damaged power ports.
• Power settings that are set too low. 

How can I fix my Dell XPS 13 or 13 Plus if it’s not charging?

To fix your Dell XPS 13 or 13 Plus, if it’s not charging, you should first check your power adapter and power outlet for any signs of damage. Then, inspect the power port for any signs of damage. If all of these appear to be in working order, you may need to adjust the power settings or follow other methods.

How can I test if my power adapter is working properly?

Try connecting it to another device to test if your power adapter is working properly. If it charges the other device, then it is likely that the power adapter is functioning correctly.

How can I fix a loose connection between the laptop and the power adapter?

To fix a loose connection, unplug the power adapter from the wall outlet, remove the cable from the laptop, and then plug it back in firmly. Then, try charging the laptop again.

What should I do if the issue is still not resolved? 

If the issue persists after trying different power adapters and charging ports, you may need to replace the battery. If the battery is not the issue, you may need to have your laptop serviced by a professional or contact Dell customer support for further assistance.

Final Words 

The Dell XPS 13 / 13 Plus is an excellent laptop with a sleek design and powerful performance. While it is possible for the laptop to not charge for various reasons, the most common cause is a faulty charger or battery. Fortunately, there are easy fixes mentioned for this problem. With the help of those fixes, you can easily solve them. If the issue persists, contact Dell customer support for further assistance.