Fix: ITVX App Not Showing on Samsung, Sony, LG, or Any Smart TV

ITVX App provides a platform for users to connect with their favourite television shows, sports, and other content worldwide. With the ITVX App, users can view live television, watch on-demand shows, and participate in interactive activities like quizzes and polls. However, some users cannot use the ITVX App on their Smart TV. If you’re trying to use the ITVX app on your Samsung, Sony, LG, or any smart TV, but it’s not showing up, it could be due to a few different issues.

In this guide, we’ll cover how to troubleshoot the issue and provide ways to fix the problem so that you can get the ITVX app running on your Smart TV. By following those steps, you should be able to get the app running on your TV and start enjoying the content back.


What Causes ITVX App Not Showing on Samsung, Sony, LG, or Any Smart TV

There are many potential reasons why your ITVX app may not be showing on a Samsung, Sony, LG, or any other smart TV. Some possible causes include the following:

  • The app is not available in the TV region or country.
  • The ITVX App is incompatible with your specific model or brand of Smart TV.
  • The TV’s firmware is outdated and needs to be updated.
  • The TV’s internet connection is not strong enough to download the app.
  • Some Smart TV models like Samsung don’t support the ITVX app on their platform.

Fix ITVX App Not Showing on Samsung, Sony, LG, or Any Smart TV

Most users faced this ITVX App not showing on Sony, Samsung, LG, Hisense, or any other Smart TV. Users have reported this issue on several platforms and websites to fix the issue. If you are facing these issues on your Smart TV and don’t know how to fix this issue, don’t worry. You can easily solve this issue by following some solutions in this guide.

Fix 1: Unavailability of ITVX App Due To Server Issue

There are some possibilities why the ITVX App is not showing on any Smart TV, and the first possibility is the problem with the server issue. Sometimes the ITVX App is not showing on any Smart TV due to technical or server issues. These can fix it only from one side. So, you have to wait until they fix their server issue and again make the app in working conditions.

Fix 2: Restart the App

If the server is in running condition and you are still facing the ITVX App not showing on any Smart TV, then you can try to restart the app as well as the Smart TV. To restart the app, close the app and remove it from the recent taskbar by swiping up and turning off your Smart TV by pressing the power button on the remote and then turning on the TV back by pressing the power button. It helps you to resolve the ITVX App not showing issues on the Smart TV.

Fix 3: Update the ITVX App

ITVX App is an active developer app, pushing critical bug fixes and performance optimizations and adding some additional features in the form of frequent app updates. Thus, users get the best viewing experience. However, ITVX App occasionally discontinues support for some older app versions. If you are not showing the ITVX App on Smart TV, you can easily fix this issue by updating the ITVX App to the latest version from the App Store or Google Play Store.

Most Smart TV platforms, including Apple TV, Android TV, Roku TV, Fire TV, Hisense Smart TV, and Samsung Smart TV, automatically download and install their newest update when you leave your TV. Updating the app to the latest version fixes minor bugs and glitches, and it helps resolve any minor issues. You can keep it connected to the internet so the Smart TV can periodically check for any app updates and download the latest version of ITVX when available.

Fix 4: Check the Internet Connection

Any Smart TV needs a stable internet connection to perform a particular function, such as playing video games, watching movies, listening to music, and more. However, ITVX dynamically adjusts its stream quality based on the internet bandwidth at a particular moment. It allows you to play the content right away on your Smart TV. If you are experiencing problems with ITVX not appearing on your Samsung, Sony, LG, or any other Smart TV, you can troubleshoot the issue by checking your internet connection.

Make sure your Smart TV is connected to a reliable Wi-Fi network, or if you use an ethernet connection, verify that the cable is securely connected and functioning properly. Additionally, ensure your router is powered on, and the signal is strong. Also, the router’s settings are not preventing the application from loading. If the issue persists, try other troubleshooting steps to fix the issue.

Fix 5: Clear Location Data

If your ITVX App is not showing up on your Samsung, Sony, LG, Hisense, Amazon, Roku, or any other Smart TV, you should clear your location data to fix the issue. When you clear your location data, it will reset your location information, which can sometimes interfere with the ITVX App. These can easily be done from the Settings menu on your TV.

  1. Launch ITVX on your Smart TV.
  2. Choose Settings from the sidebar.
  3. Now, choose Location in the settings menu.
  4. Click on the Update location.

Once you have done this, try opening the ITVX App again. If it isn’t working, you may need to try other steps to fix the issue.

Fix 6: Uninstall and Reinstall the ITVX App

If the ITVX app is not showing up on your Samsung, Sony, LG, or any smart TV, you may need to uninstall and reinstall the app to fix the issue. Uninstalling the app will remove it from your device, and reinstalling it will allow you to start fresh with the latest version of the app. To uninstall the ITVX app, follow these steps:

  1. Go to the Apps section of your Smart TV’s menu.
  2. Select the ITVX app you wish to remove.
  3. Select the app, select the Uninstall option and confirm it.
  4. Once the app is uninstalled, go back to the Apps section and select the ITVX app from the list of available apps.
  5. Download and install the latest app version, which should appear on your Smart TV’s menu.

Fix 7: Contact ITVX Support

If you still have the same issue on ITVX showing up on your Samsung, Sony, LG, Amazon, or any other smart TV, then contacting ITVX Support is the best option for help. ITVX Support can provide you with troubleshooting tips, tricks, and advice to get ITVX up and running on your TV. They provide various methods to fix the issue instantly. With ITVX Support, you can be sure that your ITVX experience is smooth and enjoyable.


Hopefully, this guide will help you to resolve the issue. ITVX App not showing on Samsung, Sony, LG, or any Smart TV is due to various reasons such as software or hardware. However, we have mentioned some possible solutions to solve the issue on your Smart TV. You can try the above solutions to fix the issue. If the problem persists, try to contact the ITVX Support team for further assistance.


  1. ITV X wont connect on my new sky Q dish. I was connected but had to have a new box fitted. I’ve tried to re register with another email address and password but no joy and even tried my original signing in details but keep being told my details are wrong. please help.

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