Microsoft Surface is a series of touchscreen-based laptops. It runs Microsoft Windows operating system. Microsoft Surface is portable and easy to use. But lately, users have been complaining about the blue screen errors on their Microsoft Surface laptop that is causing their device to shut down and restart.
A blue screen error indicates that there is some issue with your system, and your system needs to restart. Sometimes, the error can vanish on its own when you restart your laptop. But if you are facing the blue screen error multiple times a day, and have no idea how to deal with it, then do not worry. We are going to try and help you by providing different troubleshooting methods to fix this blue screen error. Continue reading to find out the methods.
Reasons behind the Blue screen Error on your Microsoft Surface laptop:
Users have been reporting that the blue screen error happens when they are upgrading their laptops to Windows 10 pro. So, some issues with the new update files may be causing this error. The error also comes up while installing the Surface firmware update. There are also different reasons behind the blue screen errors, such as outdated drivers or corrupted system files. We are going to discuss various methods that are going to fix these issues, possibly causing the blue screen error on your Surface laptop. These methods are also applicable for different versions of Microsoft Surface, such as Surface Go, Pro 3, and Pro 4.
Methods to Fix Microsoft Surface Blue screen issues:
Method 1: Fix the Installation update issue
Several users have been reporting that the Blue screen error happens when they try to install the Surface firmware update. Even after restarting their laptop after the Blue screen error, they face the Windows Update page: Error code 0x800f0203. You can fix this problem by treating the logfile involved in this error. And to do that, you need to run certain command lines in the Command Prompt window.
- Initially go to the dev.log logfile from c:windowsinf.
- Search for the Failed to install device instance error.
- Here, you can see the name of the inf file above the error. Note down the name of the inf file.
- Press Windows key +X.
- Select the Command Prompt (Admin) option.
- Now, run the command line given below and press Enter.