NBA 2K24 is a newly released basketball simulation game developed by Visual Concepts and published by 2K Sports. The game is based on the 2023-24 NBA season and features all official teams and players from the National Basketball Association, as well as the WNBA. Some NBA players have reported audio issues such as cutting out, crackling, hissing, and other problems. We have provided troubleshooting steps to resolve these issues. Most game bugs can be resolved easily, but audio issues require specific workarounds.
- Fix: NBA 2K24 Audio Not Working or Crackling Sound Issue
- 1. Repair Game Files
- 2. Disable the Nahimic Audio Driver
- 3. Update Audio Drivers
- 4. Reinstall Audio Drivers
- 5. Remove NBA 2K24 Config
- 6. Check the Wires of the Audio Output
- 7. Disconnect Other Peripherals
- 8. Test Out Other Speakers or Headsets
- 9. Power Cycle your PC
- 10. Turn Off Windows Sonic or Spatial Sound
- 11. Reset BIOS
- 12. Update BIOS
Fix: NBA 2K24 Audio Not Working or Crackling Sound Issue
Affected players reported on Reddit that while playing on the console, the headset turned on, but they barely heard anything else.
Some players have reported that the sound quality during gameplay is poor, with everything sounding muffled and mixed at lower volumes. This adversely affects the overall gaming experience. On the other hand, some players have noted that the issue only seems to affect the speakers and not the headphones.
1. Repair Game Files
First, you should try repairing the game files in the Steam client to check whether the problem has been fixed. Sometimes, having some issues with corrupted or missing game files can be there. To do so:
- Open up Steam > Go to Library.
- Right-click on the NBA 2K24 game.
- Click on Properties > Go to the Local Files tab.
- Select Verify Integrity of Game Files…
- This process will start to be verified and may take some time to complete.
- Once done, close the Steam client and restart your computer to apply changes.
2. Disable the Nahimic Audio Driver
Nahimic is an Audio Driver your PC manufacturer selected to give you an optimized audio experience on laptops, motherboards, and more. It is a trusted driver designed to optimize and tune the audio performance on your computer.
- You must go to Task Manager (Ctrl+Shift+Esc), then head to Startup.
- Now, disable the Nahimic audio driver from the list.
- Finally, restart the computer to check whether the problem has been fixed.
3. Update Audio Drivers
It is worth mentioning that if you are a Realtek Audio Driver user, you can easily download and install the latest version of the audio driver for your specific motherboard or laptop model by visiting the article linked below. Furthermore, you can follow the steps mentioned below to update the active graphics driver on your Windows computer.
- Press the Windows + X keys to open the Quick Link Menu.
- Now, click Device Manager to open it > Double-click on Sound, video, and game controllers.
- Right-click on the active or problematic audio device > Select Update driver.
- Click on Search automatically for drivers > Wait for the process to complete.
- If there is an update available, the system will automatically check for it, and install the update.
- Once done, make sure to reboot the system to apply changes.
4. Reinstall Audio Drivers
There are possible chances that the audio driver on your computer has been corrupted or missing for some unexpected reason. Now, if you’re also feeling the same, make sure to reinstall audio drivers on the PC by following the steps below:
- Press the Windows + X keys to open the Quick Link Menu.
- Now, click on Device Manager to open it > Double-click on Sound, Video, and Game controllers.
- Right-click on the active or problematic audio device > Select Uninstall device.
- Click on Uninstall again to confirm the task > Wait for the process to be completed.
- Once done, make sure to restart your computer to apply changes.
- After the reboot, the Windows system will automatically reinstall the missing audio driver or audio device (if connected).
It’s important to note down the computer or motherboard model number and visit the official manufacturer’s website to download and install the latest audio driver if it is not automatically installed.
5. Remove NBA 2K24 Config
It would be best if you tried removing the NBA 2K24 Config file on your PC to check for the issue and whether it has been fixed or not. To do so:
- Head over to File Explorer (This PC) > Go to the C: drive (where you’ve installed the game).
- Now, go to the specific directory – username\documents\NBA 2K24\settings and delete the NBA 2K24 config file.
- Once done, reboot your PC to apply changes.
6. Check the Wires of the Audio Output
Check out the audio output device and wires to see whether they’re properly connected & plugged into the valid port. It’s quite a simple thing yet effective because sometimes users may forget or do mistakes a lot.
7. Disconnect Other Peripherals
Disconnecting other peripherals to check for the issue again is also worth mentioning. Just try using a minimum number of external USB devices to ensure what’s causing the issue.
8. Test Out Other Speakers or Headsets
Make sure to test out other speakers or headsets with your computer while playing the NBA 2K24 game to check for an issue with your existing speaker or headset.
9. Power Cycle your PC
Sometimes, performing a power cycle on your PC can fix multiple issues with the game. To do so:
- Make sure to power off the PC and unplug the power cable.
- Wait for around a minute and then power on the computer to check for the issue.
10. Turn Off Windows Sonic or Spatial Sound
If your desktop or laptop has the Windows Sonic or Spatial Sound feature, then make sure to disable it by following the steps below:
- Click on the Start menu > Go to Settings > Click on System.
- Now, click on Sound > Select Related settings.
- Go to Sound Control Panel and select a playback device.
- Next, select Properties > Select Spatial sound.
- In the Spatial Sound format, select Windows Sonic for Headphones.
- Finally, select Apply, and reboot the PC to change effects.
11. Reset BIOS
If resetting the overclock feature doesn’t resolve your issue, you can try resetting the BIOS/UEFI menu. To do this, follow the same process as above to boot into the BIOS/UEFI menu. Next, locate the BIOS Settings Reset or Default BIOS Setup option and select it to confirm. Once you’ve completed this step, restart your computer.
12. Update BIOS
If you are facing system crashes or errors, updating your Windows system BIOS/UEFI is necessary and useful. Luckily, there are plenty of online tutorials and shortcuts available that can help you safely update your motherboard’s BIOS according to its brand without any issues. Just like Windows updates, BIOS updates can also help fix several issues and improve system performance.
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.