While the device communicated to the Dexcom app using Bluetooth, you may experience some issues and errors on the companion application. Many people started reporting one such issue is the Server Error that pops out when using the application. So in this article, we are going to explain how you can fix the server error on your Dexcom app for your Android as well as the iOS device.
Dexcom application is a companion application available for the Dexcom G6 CGM device. CGM stands for continuous glucose monitoring, and Dexcom is a well-known provider of such systems that could continuously track your blood glucose level. The unit comes with a sensor, a transmitter to transfer the data read from the sensor to your compatible smart device. Since the app is very complicated, there might be times where you will see server errors on Dexcom App for both iOS and Android versions. Here is how you can fix them on your own.
How To Fix Server Error on Dexcom App (iOS and Android)
Since Dexcom uses Bluetooth as a means of communication between the app and the tracker device, please make sure that both these devices are in a required range. Most Bluetooth devices can operate best within 2 meters of range. Also, make sure that your device’s Bluetooth is working and connected to the Dexcom device. Down below are few more methods to troubleshoot the problem.
While connecting the Dexcom app with the tracker, make sure that the tracker is charged and working with Bluetooth services marked as active. If the profile of the Bluetooth device is removed, in such a case, make sure to pair the app and the tracker devices to ensure proper app usage.
Method 1: Turn on then turn off Airplane mode
If you are facing network issues, then you might also face the Server Error on Dexcom App. One of the easiest and quite effective fixes for this issue is turning on Airplane mode and then turning it back off. By doing so, your network gets refreshed, and you will connect to the nearest cell tower.