Wyze is a popular brand known for its affordable smart home devices such as cameras, doorbells, etc. The Wyze app is the go-to app to control all these devices, allowing users to view live streams, receive alerts, and customize settings.
However, users may occasionally face login issues when using the Wyze app, such as the login page failing to load or getting stuck on the Wyze logo splash screen. This is frequently accompanied by a brief popup error stating that no internet connection has been detected or a short message that says “Failed.” This article will explore possible solutions to fix the issue and get you back to using your Wyze app.
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Before your Begin
Before we get to troubleshooting this issue, make sure you are entering the correct login credentials. If you are unsure about the password to your account, you can always reset it. Once the password is reset, try logging in again. If the login fails yet again, try logging in on Wyze’s webpage. In case you are able to log in on Wyze’s webpage, that means there’s an issue with your device. You can now proceed with the troubleshooting steps.
Fix 1: Restart your Device
The first step in troubleshooting the Wyze login issue is to restart your device. This will refresh your network connection and allow your device to establish a new connection with the Wyze server.
To restart your iPhone:
- Keep pressing the Side button and one of the Volume buttons simultaneously until the power off menu appears. You can keep pressing and holding the Side button for those with an iPhone with a Home button.
- Drag the power slider to the right at the top of the screen.
- Once the phone is powered off, press and hold the Side/Power button again to power it back on.
- Try logging in again, and the issue should be resolved.
To restart your Android phone:
- Press and hold the Power button on your phone until the power off menu appears on the screen.
- Tap on restart or drag the slider to restart your phone.
- Once your phone has restarted, try logging into Wyze again and see if the issue has been resolved.
Fix 2: Check your Internet Connection
If restarting your device doesn’t fix the problem, you should check your internet connection next. Ensure you have a stable internet connection and try switching networks if possible (Wi-Fi to LTE or LTE to Wi-Fi). You can also try turning on Airplane mode and turning it off if you have an issue with the LTE connection. If you have Wi-Fi and LTE turned on, turning off LTE should be a wiser choice.
If the problem isn’t with your phone’s network configurations, you must check your Wi-Fi router or contact your carrier. Try restarting or resetting your router and see if that helps fix the issue and lets you log into the Wyze app.
To restart your router, unplug it from the power outlet and plug it back in after a few seconds. To reset your router, find the reset button on it and insert a tiny object like a paper clip. This will reset your router to its factory settings. It should be noted that resetting your router will delete the existing changes that you have made.
Fix 3: Force Stop the Wyze App
If the above steps fail, try force-stopping the Wyze app on your Android device. This will kill all the app processes and hopefully fix any login issues with it. Here’s how to force-stop the Wyze app on your Android phone:
- Find the Wyze app on the home screen or the app drawer and long-press it.
- Depending on what you see, tap on App info or the “i” icon.
- Then, select Force Stop. This will close the Wyze app completely, allowing you to start the app fresh.
- Open the Wyze app again and enter your login credentials. You should be able to log into Wyze without any issues. However, if the issue persists, move down to the next solution.
Fix 4: Clear Cache on the Wyze App
If the Wyze login issue persists, clearing the cache on the Wyze app may help. This will delete any temporary files that mah stored on your phone, causing the issue. Follow the steps below to clear the cache on the Wyze app:
- Find the Wyze app on the home screen or the app drawer and long-press it.
- Tap on App info or the “i” icon, depending on what you see.
- Tap on Storage and Cache.
- Then, tap Clear Cache. This will clear the temporary data stored on your device by the app. You may also tap Clear Data. However, this will delete all your app data.
- After clearing the cache, restart your device and try logging in to the Wyze app again.
If you are still having issues with logging into Wyze, your best bet is to contact customer support. They should be able to help you better in this regard.
Frequently Asked Questions
Why can’t I log in to my Wyze app?
If you can’t log in to your Wyze app, it could be due to several reasons, such as network connectivity issues, server maintenance, or app-related issues. Try the above-mentioned troubleshooting steps to fix the issue.
What should I do if the login screen isn’t loading or getting stuck on the Wyze logo splash screen?
If the login screen isn’t loading or getting stuck on the Wyze logo splash screen, try restarting your device, checking your internet connection, force-stopping the Wyze app, or clearing the cache on the Wyze app.
Why am I getting an error stating no internet connection has been detected?
The error stating no internet connection has been detected usually means that the login server is unable to be reached. This may be due to network connectivity issues, server maintenance, or app-related issues.
Final Words
The Wyze app is an essential tool for controlling Wyze devices, but login issues can be frustrating. If you’re experiencing login problems, try the above-mentioned troubleshooting steps to fix the issue. Restarting your device, checking your internet connection, force-stopping the Wyze app, or clearing the cache on the Wyze app can help solve the problem. If the issue persists, contact Wyze customer support for further assistance.