As one of the most popular online streaming services today, ZEE5 is best known for offering a plethora of TV series and other entertaining content that viewers can access effortlessly using smart TVs or through the web or app stores like Google Play Store and Apple App Store. Unfortunately, few consumers have complained about not being able to log in using their devices; such technical hitches can certainly be frustrating. However, don’t worry! In this informative article, you’ll find solutions related to these common problems that will ensure you can easily stream and enjoy ZEE5 without any disruptions.
- Why Is My ZEE5 Login Not Working?
- How to Fix ZEE5 Not Able to Login Issue
- Final Words
Why Is My ZEE5 Login Not Working?
There can be several reasons why the ZEE5 login isn’t working for you. But we cannot go through all of the reasons. Here are the most common reasons why your ZEE5 login might not be working:
- Wrong credentials
- Server down
- Glitch within the ZEE5 app
- Poor Internet Connection
- Outdated app
- Corrupted cache files
How to Fix ZEE5 Not Able to Login Issue
Now that you are aware of the top reasons why your ZEE5 login isn’t working, let’s fix this issue. We will start with the basics first and then move to the advanced fixes. Make sure to try all the fixes, as you don’t know which one might work for you.
Fix 1: Make Sure to Use Right Credentials
If you don’t remember your login credentials then you can’t blatantly blame ZEE5 for the login error. As you know, the password can be sensitive. However, if your password has a capital letter and you have entered a small letter instead of a capital letter, it won’t work anymore. Make sure to check your login credentials while entering on your ZEE5.
If you have forgotten your password and don’t remember it, you can choose the “Forget Password” option to reset the password by using the link on ZEE5. Also, you can login your ZEE5 with another account like Google, Twitter and Facebook. With this, you can easily access your ZEE5 on your device without any hassle.
Fix 2: Check the Server Status
Having an issue with the ZEE5 on your device. Well, it’s likely possible that you’re not able to login on your ZEE5 due to server down or maintenance issues. Sometimes, due to heavy load and usage of ZEE5, the server is automatically down to a huge base. In such cases, you have to wait until the server or maintenance issues get solved. Also, you can try using the DownDetector which provides the real time status and with this you may easily identify the server or maintenance issues.
Fix 3: Restart or Refresh ZEE5 App
If you’re having trouble with ZEE5 and can’t log in with your account, restart or refresh the app. By doing this, the device will release the resources allocated to ZEE5 and remove the temporary cache and files. It’s great to restart the app when you encounter any temporary glitches or issues and refresh the web version’s page when you hit a snag. Here’s how it works on different platforms.
If you’re using the ZEE5 on your Android or iPhone device and facing a login issue, you should restart or refresh the app. Simply, head over to the home screen and switch to App Switcher or Recent Apps and swipe up (or swipe down) to remove the app’s instance. Again, relaunch your ZEE5 app on your device and try to login using the credentials to check if the issue has been resolved.
If you’re using ZEE5 on a web version on any browser on your PC or laptop, simply “Reload” or “Refresh” the browser page. Alternatively, please put down your browser and wait a moment before relaunching it. Again, launch the ZEE5 platform and try to login using the credentials to check if the issue has been resolved.
Fix 4: Restart your Device
If you’re trying to access ZEE5 on your Android or iOS or Windows OS and macOS and are facing a login issue, you have to quickly restart your device in order to fix the issue. This may help you to resolve the login issue on your device and you can easily access the ZEE5 on your device without any hassle or difficulties. Here’s how you can restart your device by following the mentioned steps:
On Android Smartphone:
- Press and hold the power button (located at the right side) until the Restart option will appear on the screen.
- Now tap the Restart option and your phone will automatically turn off and turn on.
On iPhone Device:
- Press and hold the power button until the power off slider appears on the screen.
- Drag the slider and wait for a few seconds to turn the iPhone off.
- Press and hold the power button until you see the Apple logo on the screen and your iPhone will automatically turn on.
- Press and hold the power button until the screen turns off.
- Now wait for a few seconds before turning the laptop back on.
- Again, press and hold the power button until you see the logo on the screen and your laptop will automatically turn on.
On Smart TVs:
If you’re using ZEE5 on your Smart TVs and you can’t login using the credentials on your ZEE5, you should force restart your Smart TVs. Simply, unplug the power source and wait for a moment. Again plug the power source back to your TV and turn it on using the power button. Hopefully, the issue has been resolved.
Fix 5: Check your Internet Connection
Having an issue with ZEE5 and can’t login to your account? Don’t worry about it. It’s possible that you’re connected to a strong internet connection which prevents you from accessing ZEE5 on your device. Make sure you are connected with high-speed internet as it helps you solve the issue and login easily on the ZEE5 app.
Additionally, if there is a slow internet connection on your device, you can change the network mode or switch to a Wi-Fi network. This gives better speed than normal and you may be able to login to the ZEE5 without any difficulties. Again, try to login using ZEE5 credentials on your device and check if the issue has been resolved.
Fix 6: Clear ZEE5 Cache Data
This could be applies to all the apps and website but the process may be different. However, clearing the cache data (on Android) may help you to resolve the issue you’re facing on the ZEE5 such as login issue. It will clear the temporary caches and files and helps you to fix the problem instantly. Here’s how you can clear the cache data on your Android device.
- Head over to Settings app on your device.
- Choose Apps > See all Apps options.
- From the list of applications, select the ZEE5 app.
- Now tap the Storage and cache option.
- Finally, tap the Clear Cache option.
Alternatively, if you’re accessing ZEE5 on the Windows or web browser and you can’t able to login, you have to clear your browser cache data. All the browsers such as Google Chrome, Firefox, Brave, Microsoft Edge, Safari and others have a clear browsing data option where users can clear the cache files as a whole. Make sure to clear the browser cache data on your device and try again to login on ZEE5 to check if the issue has been resolved.
Fix 7: Update ZEE5 App
You also have to update your ZEE5 app on your device. It’s likely possible that the issue is caused by an outdated version and that’s why you’re not able to login on ZEE5. Make sure to update the ZEE5 if available. This could be fix the login issue on your device and you can easily access your ZEE5. To update ZEE5 App on your device, follow these steps:
- Head over to Google Play Store/App Store on your device.
- Search ZEE5 in the search bar at the top of the screen.
- Select the app and you will see an update option.
- Tap the Update option and let the app completely download.
- Again, try to check if the issue has been resolved.
Fix 8: Contact Support Team
If you have tried the above methods and are still facing login issue on your device, it’s time to contact ZEE5 support team for assistance. They will provide the troubleshooting strategies which you can easily try on your device in order to fix the login issue on ZEE5. You can easily connect with them through the official website or by email.
ZEE5 is a great platform to watch content. However, it does also have its own share of issues. Login issues are pretty common and fixing them should be easy now. Remember that if all the steps fail to fix the issue, contact the ZEE5 support team. They will be able to help you out. Still, if you have any questions, let us know.