Fix Google Play Store Not Downloading or Crashing issue on Galaxy S20, S20+ or Ultra?

In this article, we’ll show you the options that you can do to Fix Google Play Store Not Downloading or Crashing issue on Galaxy S20, S20+ or Ultra in straightforward steps.

Play Store is the basic need of any android smartphone. It can really create a mess if you face any type of trouble using Google Play Store. We have come with a few walkthroughs for the problem where the play store is constantly crashing and sometimes not downloading apps or games. Follow the below simple tutorial to get rid of the same.

Google Play Store Not Downloading or Crashing issue on Galaxy S20 series

Fix, Google Play Store Not Downloading or Crashing issue on Galaxy S20, S20+ or Ultra

Verify signal strength

In a lot of network issues, poor or weak signal is to blame. If your Galaxy is showing No Service all the time recently, be sure to check how the signal bars are showing on your device. Anything lower than 3 bars is not good and can indicate a network issue.

If you are inside a building, try to go out and see if No Service goes away. If you are traveling by car, it’s possible that you may be transiting a dead spot. What you want to do is to move a known well-covered area. If No service remains, there may be an issue with your Galaxy. Continue troubleshooting it by following the steps below.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Galaxy but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Advertisements

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

  • Press and hold the Volume Down button.
  • While holding it down, press and hold the Power key.
  • Keep the button held for 10 seconds, it will be restarted automatically.

If this doesn’t work then head to the next method.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  • Open the Settings app.
  • Tap Device Care.
  • Tap the 3-dot at the top.
  • Select Auto restart.

Troubleshoot Play Store

Force Quit

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  • On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  • Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  • Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Advertisement

Method 2: Close an app using App Info menu

  • Open the Settings app.
  • Tap Apps.
  • Tap the More settings icon (three-dot icon, upper right).
  • Tap Show system apps.
  • Find and tap the app.
  • Tap Force Stop.

Clear app cache

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Cache button at the bottom.

Delete app data

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Data button.

Reset Download Manager

  • Go to the Home screen.
  • Tap Apps icon.
  • Open the Settings app.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable).
  • Select Force Stop to shut down just this app. This won’t affect any information on the device.
  • Select Force stop on the prompt to confirm.

Check System date and time

  • Open the Settings app.
  • Select General Management.
  • Tap Date and Time.
  • Make sure the Automatic date and time are switched on (toggled to the right & blue).

Check available storage space

  • Open the Settings app.
  • Select Device Maintenance.
  • Select Storage at the bottom of the screen.
  • Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.

Re-login to Google Account

Remove Google Account

  • Open the Settings app.
  • Tap Accounts and backup.
  • Tap Accounts.
  • Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  • Tap Remove account.
  • To confirm, review the notification then tap Remove account.

Add Google Account

  • Open the Settings app.
  • Tap Accounts and backup.
  • Tap Accounts.
  • Tap Add account.
  • Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  • Enter the Gmail address then tap NEXT.
  • Enter the password then tap NEXT.
  • To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  • If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

Reset Google Services Framework

Clear app cache

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Cache button at the bottom.

Delete app data

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Data button.

Reset app preferences

  • Open the Settings from the launcher.
  • Tap Apps.
  • Tap on More settings at the upper right (three-dot icon).
  • Select Reset app preferences.
  • Restart your Galaxy and check for the problem.

Reset Network Settings

  • Open Settings from either Quick Nav menu or the launcher.
  • Scroll down and tap on General management.
  • Then tap on Reset.
  • Finally, tap on Reset network settings.
  • Then tap on Reset settings.
  • Confirm with your lock screen password when prompted.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
  • Wait until your device wipes out all cache or temporary data from the system partition.
  • Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Turn OFF the device.
  • Press and hold your device’s Power button till the model name screen.
  • When the SAMSUNG logo appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open Settings from Launcher.
  • Tap on Apps.
  • Tap See All Apps.
  • Tap an app that you want to uninstall
  • Tap Uninstall.
  • Tap OK to confirm.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open the Settings from the launcher.
  • Scroll to and tap General management.
  • Tap Reset.
  • Select Factory data reset.
  • Tap Reset to continue.
  • Tap Delete All to confirm the action.

From Recovery:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  • Press the Power button to select ‘Wipe data/factory reset.’
  • Use Volume Down to highlight Yes.
  • Press the Power button to confirm the action to clear your phone data.

Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.

If you have any queries regarding this, the comment section always available for you.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.