Your iPhone XS Max getting stuck on Apple logo or any other screen at any time means that it has frozen and it can usually occur due to issues with the applications, cache, software bugs, corrupted files, bad updates, etc. This problem can boil down to a serious major issue if not taken care of. Since the screen is frozen, you won’t be able to do anything on the display since it is stuck on startup. Even if it does start up and freezes again, it is not possible to retrieve it by just keeping it idle since the system has gone overworked or overloaded causing it to freeze and become unresponsive.
Several troubleshooting methods can be applied to bring the iPhone XS Max stuck on Apple logo or any other screen such as you can perform a forced reboot as the first line of defense. If that doesn’t work, you can proceed to other methods like updating the system and apps, upgrading the firmware, clearing and deleting corrupted memory, cache, etc. Note that even after complying with the methods prescribed below, the phone is still responsive, it is time to take to the nearby professionals to check if there are any hardware damage or not where the display or the motherboard could be the most potent components to get damaged due to prolonged failure or other reasons.
How to fix an iPhone XS Max that’s stuck on Apple logo?
Method #1: Forced Restart the phone
Minor glitches might not affect the integrity of your iPhone XS Max but what if those minor glitches occur several times a day for months, it will escalate eventually. Usually, phone’s screen freeze when they are subjected to overload or when the memory or the cache is used is corrupted or bugged in some way trigger the phone to fall back in an unresponsive mode that could endanger the storage if not checked upon. The usual soft reboot would not help in such cases as the phone won’t let users use the touchscreen and that is where forced reboot comes into play. Although all unsaved work will be destroyed, no other data will be lost for sure.
- For a forced reboot, press Volume UP button quickly and press the Volume DOWN button thereafter.
- Now press and hold the Side/Power Button for a few seconds and that must shut down your iPhone XS Max.
- Wait for a few seconds before pressing the Side button to restart the device and check if there’s any damage or not.
Method #2: Update all the applications
This might sound strange since your phone is already in a ‘stuck at Apple Logo’ mode which means it is unresponsive and the screen is frozen so how can you update all the applications. Well, this particular method can fix the issue even before it occurs and thus, it is more of a preventive measure that the method to fix this issue. Once you can force reboot the system, proceed to the Apple App Store and check which apps including both bloatware and third-party install require an update. You can command the system to update all the apps at once or one-by-one depending upon your needs.