Fix: HP Envy X360 Sound Not Working, Too Low or Audio Crackling

Despite its compact size, the HP Envy X360 is well-built and durable. Holding this device gives you a strong metallic and premium feel. With slim bezels around the display, the laptop is compact and has a smaller volume than an Apple MacBook Air (2017). It’s a great device, but many users reported issues with the HP Envy X360. Many users complain that the HP Envy X360 sound is not working, is too low, or has an audio crackling issue. However, that’s the reason why we are here. In this article, we have mentioned some basic fixes you can try to resolve: the HP Envy X360 sound not working, too low, or the audio crackling issue.

How to Fix HP Envy X360 Sound Not Working, Too Low, or Audio Crackling

So, here are some fixes that will help you fix HP Envy X360 sound not working, too low or audio crackling issue:

Fix 1: Check The Speaker on Your Laptop

There’s a chance that your laptop’s speaker just hasn’t been working, so you won’t be able to hear anything. If your laptop speaker is covered in cloth or dust, you might want to check it. Check the speaker to make sure it works properly.

Fix 2: Check The Headphone Jack or Your Headset

Your headset might not work with your laptop if you are connecting it to your laptop, but you are not hearing the audio through your headphones. In order to fix your sound issue, you need to clean the headphone jacks on your laptop with a cotton swab or soft brush; or the problem may be with your headphones. So, to have sound work through your headphones, you may need to replace the headphones cord or try another pair.

Fix 3: Run Playing Audio Troubleshooter

So, in case you still not try this before to resolve the HP Envy X360 sound not working, too low, or the audio crackling issue, you must run playing audio troubleshooter:

1. In the System tab, press Windows + I to launch Settings. Click Troubleshoot on the right.
2. To view all available options, click Other Troubleshooter.
3. Next, locate and run the playing audio troubleshooter.

Fix 4: Make Sure Your Audio Device is Set as Default

So, here are some steps that will help you set the audio device as default:

1. In the bottom right corner, click the Volume icon and select Playback Devices from the menu.
2. In the Playback tab, you can check your audio device. You need to ensure that your audio device is set as the default playback device so that a green check mark appears next to it.
3. Thereafter, to set your audio device as the default device, click Set Default. To save, click Ok.
4. If there is no sound coming from your laptop, try testing the sound.

Fix 5: Reinstall Your Audio Driver

It’s possible that the HP laptop sound isn’t working because of driver corruption, so uninstall the existing sound driver and re-install the new driver. So, here are the steps to do so:

1. Open the Device Manager on your laptop.
2. To expand Sound, video, and game controllers, double-click it.
3. Simply right-click your sound device and select Uninstall.
4. You will need to confirm the uninstallation. Then, confirm the uninstallation by checking Delete The Driver Software For This Device if the option is available.
5. You will automatically receive a sound driver on your computer. Make sure the sound is working after that.

Fix 6: Switch The Audio Format

You can change the audio format if the sound problem persists even though the default audio device is selected. So, to do so:

1. In the bottom right corner, click the Volume icon, and then click Playback Devices.
2. In the Playback tab, click Properties for your audio device.
3. Select Advanced. Choose another audio rate and click Test in Default Format. To test, play some music or audio.
4. It will take a few tries before you find an audio format that works for you. To save the settings, click Ok once you have found the correct audio format.

Fix 7: Make Sure The Sound Device is Enabled in Device Manager

When your sound device is disabled in Device Manager, your laptop will not be able to play sounds. Here are the steps that you need to perform:

1. Open the Device Manager on your laptop.
2. To expand Sound, video, and game controllers, double-click it.
3. Make sure your sound device does not display a down arrow next to the Volume icon, as in this example: If the volume icon displays a down arrow, the device is disabled. To enable your sound device, right-click the device name and select Enable device.
4. That’s it. Now, you can check if the HP Envy X360 sound is not working, too low, or the audio crackling issue gets resolved.

Fix 8: Update The Sound Driver

If you haven’t updated your sound driver, you must update it using the steps mentioned below to resolve the HP Envy X360 sound not working, too low, or audio crackling issue:

1. To run the Search menu, press Windows + S, enter Device Manager in the text field, and click the relevant result.
2. To view the devices under sound, video, and game controllers, click on the entry and double-click it.
3. On the context menu, choose Update Driver from Realtek audio.
4. In the Update Drivers window, select Search Automatically For Drivers.
5. Thereafter, you will now receive a notification that your system is searching for the best available driver on your drive and installing it.

Fix 9: Perform a System Restore

Did you try everything and still face the HP Envy X360 sound not working, too low, or an audio crackling issue? If yes, make sure to perform a system restore using these steps:

1. Click on the Windows Key + R, type rstrui.exe, and click Ok.
2. On the next page, click Next.
3. Once the restore point has been selected, click Next.
4. Lastly, click Finish and follow the on-screen instruction.

Also Read: How to Fix Asus ROG Ally Overheating Issue

So, that’s all we have for you on how to fix HP Envy X360 sound not working, too low, or audio crackling issue. It’s our hope that this guide has helped you. In the meantime, comment below and let us know if you have any doubts or queries.