Fix: HyperX Cloud 2 Left or Right Ear Not Working

HyperX is known for being the most common and favorite audio gear in the gaming sector. This brand produces some of the best gaming headphones that millions of gamers worldwide love. The HyperX Cloud 2 gaming headset is one of this brand’s most popular and feature-packed gaming headsets. It is known for its high-end sound quality and comfort. This headset is a value-for-money purchase and lasts much longer than others.

However, although the HyperX Cloud 2 is the best choice for gamers, it still shows some of the common issues with the headsets, including either or both sides not working. Many reports have been flying over various forums that discuss the issue, and we are well aware of that. So, we have come up with solutions to fix the HyperX Cloud 2 Left or Right ear not working. As there can be various reasons behind the issue, let’s first review them and look for their solutions.

HyperX Cloud 2 Left or Right Ear Not Working

HyperX Cloud 2 Left or Right Ear Not Working: Possible Reasons

The main part of headsets is the speakers, and the main reason behind no sound is mostly an issue with the speakers themselves. However, there are several reasons that can cause the speakers to not work and the most common of them is the connectivity problem. Apart from that, even the source device can have some problems that eventually cause connectivity issues in the long run. We will be going through the solutions for each of them, along with some other known issues too. Try the following solutions as these are proven solutions and will fix your headset easily at home.

How To Fix HyperX Cloud 2 Left or Right Ear Not Working?

Fix 1: Reconnect The Headset

As we have already discussed, the main reason behind the headset not working can be connection issues with the source device. So, as a first step, try plugging out and then plugging in the 3.5mm AUX cable into the source device.

In addition to that, clean the ports and the connector itself and try plugging the cable into any other 3.5mm port, if available.

Fix 2: Check If There Is Any Output Or Not

Even though it might sound weird, you must double-check your source device if there is actually any sound output or not. Sometimes we mute our devices due to various reasons and forget about that later. We also tend to keep our sound too less sometimes that we are unable to hear it when needed.

So, try to ensure that your source device i.e PC, Laptop, Xbox or PlayStation is not muted and the volume level is set to at least 60-70% so that the sound will be audible for all devices.

Fix 3: Toggle The Audio Volume From Headset Remote

HyperX Cloud 2 comes with a remote with itself to control different features of the app. It can be used to handle the mic output, mic volume, and output volume. Just to be sure, you can try pressing the “+” button on the left side (below the headset icon) and raise the volume until you hear something.

Fix 4: Tune The Audio Balance On The Source Device

If increasing the volume did not work for you, and either or both side of the headset is still not working, the next step now is to balance the audio output on the source device. As these headsets generally function on stereo input and output, the audio balance must be set to 0, or more precisely 50% for both sides so that the audio output is the same from both ends.

Here’s how you have to set audio output balance on Windows:

  1. Open the start menu and search for “Realtek”.
  2. Once you find “Realtek HD Audio Manager” or anything with the name Realtek, click on that.
  3. Now find the option where it says “Speakers” or has a logo of either speakers or headsets.
  4. Once you are there, on the configuration page, you will see a slider with “L” and “R” on both sides.
  5. If you see that, slide the slider to the middle, or where it says 0.

This resets the audio balance to 50% on both sides and the output device will produce the same output from both sides.

Fix 5: Restart The Source Device

As we all know, there are 99.99% of the initial problems get solved just by restarting the device itself. So, even though the other solutions did not work, you should restart the source device and check if the issue is solved or not.

For all the devices, disconnect the headset and then restart the source device, whether it is a PC, Xbox, PS4, or any other device. Once the device is turned on, plug the headset again and it might work without any issues.

Fix 6: Update The Audio Driver On Windows

Windows or any other operating system has quite a lot of drivers to interact with hardware devices. These drivers are also required to run peripherals. Sometimes these drivers might fail to work and hence cause problems in different aspects. So, if your HyperX Cloud 2 is not working, you might have to reinstall the driver in order to get things to work without any issues.

Here’s how to update the audio driver on Windows:

  1. First, open the start menu and then search for “Device Manager”.
  2. Once found, tap on that and wait till a new window appears.
  3. In the new window, navigate to “Sound, video and game controllers” and click on it.
  4. When different options are shown, select each of them and right-click on them and click on “Update Driver Software…”.
  5. Once a new page appears, click on “Search automatically for updated driver software” and wait for the drivers to update.

When the updates are completed, the issue should be fixed and then both ears should provide proper sound.

Fix 7: Check For Any Physical Damages

Although this does not happen generally, physical damage to the headset can cause various issues, including any of the speakers not working. So, you should check the headset carefully and find any damage and try to fix them by yourself. As the connectors can also break, check for any issues with them also as it can cause various issues.


The article discusses various reasons, their solutions, including any physical damage behind the HyperX Cloud 2 left or right ear not working issue. Even though the general issues can be solved easily at home, the physical damage or any other unknown issues can only be solved by the service centre only. So, if you feel there is an issue like that, you should visit your nearest HyperX service centre as soon as possible.

On the other hand, if you have already faced the issue and solved it yourself, let us know in the comments below and help other people who might be looking for the solution.


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