Fix: HyperX Cloud 2 Sound Not Working

HyperX Cloud 2 is an excellent purchase for budget gamers looking for a good match for price and performance in terms of a gaming headset. Its lightweight yet sturdy design with all its features makes it a fan favorite. But not everyone who purchased the headset had a great experience with it. Some complained about issues with detection, mic, and even sound.

Here, in this article, we will look into the problem with sound. Even after the device detects the headset it is connected to, the sound from the headset is not coming through for some users. If you are one of these troubled users, this article will help you out. The problem could be with the headset or the connected device. And in this article, we will look into all the possible solutions you can try to fix this problem. So without any further ado, let’s get into it.

Fix: HyperX Cloud 2 Sound Not Working

How to fix HyperX Cloud 2 Sound not working?

As mentioned above, the problem could be with the device, the PC, or the gaming console it is connected to. It is hard to pinpoint the issue for every user. So you need to try all the solutions mentioned here and see which one works for you.

Try using a different USB port:

For connecting the headset to the PC, we have USB port connectivity. If you are trying to use only one particular USB for your headset, you should consider changing the USB port on your device. You will have multiple USB ports for connectivity, and you need to try and use all of them and check whether one does the trick for you. Do not stick to one particular USB port.

If trying out the other USB ports does not solve your detection problem with the HyperX Cloud 2, move on to the next solution.

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Update the audio drivers:

If the audio drivers on your PC are not up to date, it will have different issues with any audio device. So you need to update the audio drivers on your PC. You can do that manually, automatically or by using a third-party application.

To perform the update automatically,

  • press the Windows key + R to open the Run dialog box.
  • Enter “devmgmt.msc” in the dialog box and click the Ok button.
  • The Device Manager window will open up. Double click on Audio input and output; here, you will see the entire list of Audio devices connected system. Find the one causing you trouble, right-click on it, and select update driver.
  • Then follow the on-screen instruction to automatically search for the latest drivers using access to the internet.
  • Once it finds an update, it will automatically install the latest Bluetooth drivers on your computer.

To update the audio drivers manually, go to your system manufacturer’s website and look for your system model’s audio drivers. Download and install them directly onto your device and restart the system.

You can also perform the update using a third-party program that scans your entire computer for outdated drivers. If it finds that the audio drivers are obsolete, it will automatically get you the latest audio drivers on your computer. These utility programs charge a bit for their service, but it is worth it since you never need to worry about outdated drivers on your computer again.

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Try the next solution if updating the drivers does not fix your problem.

Use the sound troubleshooter:

Windows has a troubleshooter utility tool that can scan the computer for any known issues and try to fix them for the user. If the troubleshooter can’t fix the problem, it will at least display information to the user about what is wrong with the Windows system. So, you could use the audio troubleshooter for the sound issue with the HyperX Cloud 2.

  • Press Windows Key + I and then select Update & Security from the list of options.
  • Then click on the Troubleshooting tab in the left pane.
  • Click on Additional troubleshooters.
  • In the following menu, click on the “Sound” option. That will initiate the sound troubleshooter for you. Make sure to keep the headphones connected when you are doing this.
  • Let the troubleshooter run the scan and try the fixes for the problems that show up.

If even does not help with the sound issue, try the next solution.

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Update firmware:

You might be able to fix your sound problem with the HyperX cloud 2 headphones by updating the firmware on the device.

But updating the firmware is an advanced procedure, and any error during installation could result in irreversible damage to the headphones. So try this method with caution.

To update your headphone firmware, go to HyperX’s website for firmware download options for the HyperX Cloud 2 device. You will also find the instructions to install the firmware on it. Follow the instructions cautiously, and you will not face any issues with the device.

If updating or installing the latest firmware on the device does not help with your sound issue, try the next solution.

Check for any possible physical damage:

If none of the solutions mentioned above worked for you, then the issue could be related to physical damage to the device. Ensure the cable is properly plugged in and the connection is not obstructed. You also must ensure that you use the proper extension cable (splitter) with separate headphones and microphone jacks with appropriate input and output ports on your computer.

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If even does not help with the sound issue, try the next solution.

Update System Software:

The Cloud 2 headset can be used with any gaming console or PC. You must ensure that the machine you are using runs on the latest version to avoid compatibility issues with the headset.

For Windows users

You can try updating the Windows on your computer to the latest version. Windows pushes out updates for its users from time to time, and most of these updates are fixes to existing problems in the system. It could be a compatibility issue even with your HyperX cloud 2 headsets. So check for any new Windows updates on your computer, and install it if you see a pending update.

  • Press Windows Key + I keys to open up the Windows Settings menu.
  • Click on Update & Security.
  • Under the Windows Update section, click on “Check for updates.”
  • If you see a pending update on your screen, click Download and install.

Once the update is downloaded, restart the PC and check whether your issue with the headset is resolved or not.

For Xbox users:

  • Press the Home button on your Xbox console to open the Dashboard menu.
  • Select Settings from the bottom of the menu.
  • Select All Settings.
  • Now, go to System and select Update.
  • Select the Update Console option. This option will show up only when there is a pending update.
  • Follow the on-screen instructions to install the update on your Xbox successfully.
  • Once the update installation is complete, restart the Xbox.

For PlayStation users:

  • Go to the Settings menu on the PlayStation.
  • Select System Software Update.
  • Check for available updates here. If you see any pending updates, follow the on-screen instructions to complete the update process.
  • Once the update is complete, restart the system.

For Switch users:

  • Select System Settings on the Home menu.
  • Scroll and find the option System. Once you find it, select it.
  • Select System Update to initiate the update process.
  • If an update is pending, it will show up here, and the download process will begin automatically.
  • Wait till the update is installed, and then restart your Switch.

After successfully installing the update on your system, try using the headset again. It should work fine this time around.

So these are all the solutions one can try to fix the HyperX Cloud 2 Sound not working issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.

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