The OnePlus Nord 2 5G is a powerful mid-range smartphone that offers great performance at an affordable price. However, some users have reported that the fingerprint sensor on the device is not working properly. It is a common problem due to various factors such as software bugs, hardware damage, or corrupt files.
In this guide, we will discuss how to troubleshoot the problem of the OnePlus Nord 2 5G fingerprint sensor not working and provide possible solutions to fix it. We will also discuss how to prevent such problems in the future. So, if you are facing this issue, read on to learn more.
- What Causes OnePlus Nord 2 5G Fingerprint Sensor Not Working?
- Fix OnePlus Nord 2 5G Fingerprint Sensor Not Working Issue
- Frequently Asked Questions
- Final Words
What Causes OnePlus Nord 2 5G Fingerprint Sensor Not Working?
Various reasons can cause the OnePlus Nord 2 5G Fingerprint Sensor Not Working properly. It could be due to a software bug, a hardware defect, or something else entirely. It is best to troubleshoot the issue to determine the source of the problem and an appropriate resolution.
Fix OnePlus Nord 2 5G Fingerprint Sensor Not Working Issue
The OnePlus Nord 2 5G is known for its best performance and a mid-range smartphone with several features. If you have a OnePlus Nord 2 5G or any other OnePlus smartphone and have an issue with the Fingerprint Sensor, you can solve the issue by following some troubleshooting steps.
Some common troubleshooting steps include: restarting the phone, clearing the cache, updating the software, and factory resetting the device. If these methods do not resolve the issue, then it is likely that the fingerprint sensor hardware is defective and needs to be replaced. Before trying these troubleshooting steps, ensure there is no hardware issue.
Fix 1: Restart Your Phone
Restarting the device is the best and easiest method to fix minor bugs and issues. If you face a fingerprint issue on your OnePlus Nord 2 5G, try restarting your phone. These will help you to solve the fingerprint scanner issue or any other issues related to connectivity problems as well.
You can restart your phone by pressing the power button for a few seconds until the option appears on the screen. On the screen, you will see the Reboot/Restart option. Simply tap on it and restart your device. Now your device will automatically turn on and try to check whether the fingerprint scanner is working.
Fix 2: Unregister and Re-register Your Fingerprints
The other solution is to unregister and Re-register your fingerprints to fix the fingerprint sensor issue. This is one of the straightforward ways to make the fingerprint scanner work. Registering the fingerprints again might help you to bring your fingerprint scanner back to your OnePlus Nord 2 5G. Here’s how you can do it.
- Open the Settings app on your OnePlus device.
- Tap on the Password & biometrics option and delete the shown fingerprints.
- Now choose the Add fingerprint option.
- Tap on the Continue option and enter the two times backup password.
- Hit the OK option and place your finger on the fingerprint scanner to begin.
- Follow the on-screen instructions to complete the finger recognition method.
- Finally, tap on the Done option.
Following these steps, you can easily fix the fingerprint not working issue on your OnePlus device. Most users fix the issue by trying these methods only. If the issue persists after trying these steps, move on to other methods to fix the problem.
Fix 3: Make Sure Your Fingers are Dry and Clean
If your OnePlus Nord 2 5G fingerprint sensor is not working, ensure your fingers are dry and clean before attempting to fix it. Dust and dirt can cause the sensor to malfunction, so keeping your hands and fingers clean is important to avoid any potential problems.
Additionally, if your hands are wet or moist, it can also cause the sensor to malfunction. Make sure to dry your hands thoroughly before attempting to fix the sensor. Additionally, ensure no obstructions, such as a case or screen protector, are blocking the sensor.
Fix 4: Clean the Fingerprint Scanner Surface
It is important to clean the fingerprint scanner surface to fix the OnePlus Nord 2 5G Fingerprint Sensor Not Working. This can easily be done by wiping the surface with a lint-free cloth and a small amount of isopropyl alcohol. It is important not to use too much alcohol as this could damage the device. Additionally, make sure to use a circular motion when wiping the surface to remove all dirt and debris. After wiping the surface, let it air dry before using the fingerprint scanner.
Fix 5: Add the Same Finger Twice
Some Android devices have fingerprint scanner that is not very accurate or fast. If your OnePlus Nord 2 5G sensor is not working properly or accurately, you can try adding the same fingerprint twice to improve the accuracy and fix the fingerprint issue. To add the same fingerprint on your OnePlus device, follow these steps:
- Open the Settings app on your device.
- Tap on the Password & biometrics and choose the Add fingerprint option.
- Add the fingerprint twice or multiple by following the on-screen instructions.
- Enter the PIN or backup PIN to access your registered fingerprints.
- Now try checking if the fingerprint sensor is working or not.
Fix 6: Update Software Version
Updating the software update to the latest version fixes the minor bugs and issues on the device, and it helps to resolve the fingerprint not working issue on the device. To update your OnePlus Nord 2 5G, follow these steps:
- Go to the “Settings” app on your device.
- Scroll down and tap on “About Phone.“
- Tap on “Software update.”
- If an update is available, it will be displayed on the screen. Tap on “Download and Install” to begin the update process.
- Once the update is completed, your device will automatically install it. This process may take several minutes, so please be patient.
- After the update is installed, your device will reboot.
Once the update is installed, it is recommended that you test the fingerprint sensor to ensure that it is working properly. You may need to contact OnePlus customer support for further assistance if the issue persists.
Note: It’s important to keep your device software updated to ensure you have the latest security patches, bug fixes, and performance improvements. Updating your software will also ensure that your device is running at its best.
Fix 7: Perform a Factory Reset
The last way to fix the fingerprint not working issue is to perform a factory reset on your OnePlus Nord 2 5G device. Factory reset will erase all the data and documents on your device, so be sure to back up any important files and data before proceeding. To factory reset your device, follow these steps:
- Open the Settings app on your device.
- Here tap on Backup & Reset > Factory Data Reset.
- Choose the Reset option and tap on Erase Everything to proceed.
- Your device will automatically reset, and it will take time to turn it on.
Fix 8: Contact Support Team
Suppose you have tried all the above solutions and are still experiencing an issue with the OnePlus Nord 2 5G fingerprint sensor not working. In that case, you should contact the OnePlus support team immediately. You can also visit the nearby OnePlus Service Center.
They will be able to provide assistance to diagnose and resolve the issue. The team can offer troubleshooting advice and may be able to repair or replace your device if necessary. Be sure to provide as much detail as possible when describing the issue to the support team; they need as much information as possible to help you effectively.
Frequently Asked Questions
What are some potential causes of the fingerprint sensor not working?
Some potential causes may include a software glitch, a hardware malfunction, or a problem with the fingerprint sensor itself.
Will I lose my data if I perform a factory reset?
Yes, a factory reset will erase all data from your device, including personal files, apps, and settings. It is recommended to back up your data before performing a factory reset.
Will the warranty cover the issue with the fingerprint sensor?
It depends on the terms of your warranty. You should check your warranty terms or contact OnePlus support for more information.
Hopefully, this guide will help you to fix the fingerprint sensor not working on the OnePlus Nord 2 5G device. As the fingerprint sensor is not working issue is caused by various purposes, and there are some possible methods available in this guide to fix the issue. By following those methods, you will be able to solve your fingerprint sensor easily. If the issue persists after trying the solutions, contact the OnePlus support team for further assistance.