Phoenix Point crashes, Shuttering, Lagging or FPS Drop: How to Fix?

Phoenix Point is a strategy and turn-based tactical combat video game developed by Snapshot Games. It was released in December 2019 and is available for Microsoft Windows, Mac. While the game will come soon for Xbox One and PlayStation 4 platforms in 2020. The Phoenix Point PC gamers are quite satisfied with the graphics and gameplay. However, the game has some issues and if you’re also facing the same issues on your PC, check how to fix Phoenix Point crashes, Shuttering, Lagging, or FPS Drop.

Plenty of Phoenix Point PC gamers have reported on Reddit that the game is just crashing when moving sniper in the center around. While some of the players are saying that the game crashes with a blue screen on the Windows system whenever leave all settings on Ultra high and everything is checked on. But if the game settings on Ultra and the boxes are not checked, it won’t crash. Though it can vary on some system configurations. It seems that there are some graphics issues that appear in the game settings.

Phoenix Point crashes, Shuttering, Lagging or FPS Drop: How to Fix?

Why Does Phoenix Point Keep Crashing?

There can be possible reasons behind Phoenix Point that keeps crashing on your Windows 10 PC. Let’s take a look.

  • Your PC configuration isn’t compatible with the game’s system requirements.
  • Some of the game files are either missing or corrupted.
  • Your PC is running on an outdated Windows OS or graphics driver.
  • An outdated DirectX version.
  • The game or the client version isn’t updated.
  • Any of the overlay apps are running in the background.
  • Windows Firewall or Antivirus program is blocking the game.

Minimum System Requirements:

  • OS: Windows 10 version 10240.0 or higher (x64)
  • DirectX Version: 11
  • Memory: 8 GB
  • Processor: Intel Core i3 / AMD Phenom II X3
  • Graphics: Nvidia GeForce GTX 660 / AMD Radeon R9 270
  • Notes: 35GB of storage

Recommended System Requirements:

  • OS: Windows 10 version 10240.0 or higher (x64)
  • DirectX Version: 11
  • Memory: 16 GB
  • Processor: Intel Core i5 3GHz / AMD FX series 3.2GHz
  • Graphics: Nvidia GeForce GTX 1060 / AMD Radeon R9 390X
  • Notes: 35GB of storage

Steps to Fix Phoenix Point crashes, Shuttering, Lagging or FPS Drop

Now, if you’re a Phoenix Point PC gamer and facing issues like random crashing, shuttering, lagging or even FPS drops, then you can follow this troubleshooting guide below. Here we’ve shared some of the possible solutions that you can perform manually yourself in order to solve this issue completely. So, without wasting any more time, let’s get into it.

1. Update Graphics Drivers

If you’re using the Nvidia graphics card then update the GeForce Experience app on your PC from the Nvidia official site here.

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But if you’re using the AMD graphics card on your system, then update the latest AMD Drivers from here.

2. Disable Steam Overlay

  • Open Steam on your Windows.
  • Head over to the Settings > Click on the In-Game option.
  • Click on the checkbox to disable “Enable the Steam Overlay while in-game“.
  • Once the checkbox mark is removed, click on OK.

3. Adjust Discord Settings to fix Phoenix Point crashes

  • Launch Discord > Click on User Settings.
  • Select Voice & Video from the left sidebar.
  • Scroll down a bit and click on the Advanced.
  • Next, disable OpenH264 Video Codec provided by Cisco System, Inc.
  • Then disable Enable Quality of Service High Packet Priority.
  • Click on Overlay.
  • Disable in-game overlay.
  • Next, click on Appearance.
  • Scroll down to the bottom Advanced.
  • Disable Hardware Acceleration.
  • Once done, restart the Discord or restart the system.

4. Adjust Nvidia Control Panel Settings

  • Click on Adjust image settings with preview under 3D settings.
  • Select Use the advanced 3D image settings.
  • Next, open the Nvidia Control Panel.
  • Click on Manage 3D settings.
  • Then select Global Settings.
  • Now, adjust some of the additional settings:
    • Turn off Image Sharpening
    • Turn on Threaded Optimization
    • Power Management: Prefer Maximum Performance
    • Low Latency Mode: Off
    • Texture Filtering Quality: Performance

5. Adjust AMD Control Panel Settings

  • Click on Global Graphics.
    • Disable Radeon Anti-Lag
    • Disable Radeon Boost
    • Image Sharpening: Off
    • Anti-Aliasing Mode: Use Application settings
    • Set Anti-aliasing Method to Multi-sampling
    • Morphological Filtering: Off
    • Anisotropic Filtering: Disabled
    • Texture Filtering Quality: Performance
    • Surface Format Optimization: Enabled
    • Tesselation Mode: AMD Optimized
    • Turn off Wait for V-sync
    • OpenGL Triple Buffering: Off
    • Shader Cache: AMD optimized
    • Turn off Maximum Tesselation Level
    • GPU Workload: Graphics
    • Radeon Chill: Off
    • Frame Rate Target Control: Disabled

6. Verify Game Files on Steam (Steam User Only)

The Phoenix Point PC gamers on Steam can follow the below steps:

  • Open the Steam Library by logging into the account
  • Right-click on Phoenix Point
  • Click on Properties
  • Select the Local Files tab
  • Then click on Verify Integrity of Game Files
  • Wait for the process and then restart the game to check whether the issue has been fixed or not

7. Uninstall Windows 10 Updates (Unstable/Buggy Versions)

A couple of days ago, Microsoft has released a new update for Windows 10 with KB4535996. The KB4535996 cumulative update for Windows 10 is quite buggy and causing so many errors or problems.

  • Go to Start menu > Click on Settings
  • Next, click on Update and Security
  • Click on View update history
  • Now, if you can see that there is an update having KB4535996 has been already installed. Make sure to uninstall it.
  • Here you will see Uninstall updates option on the top of the page.
  • Click on it and select that particular update version.
  • Right-click on it and select Uninstall.
  • It may take some time to delete that update and your system may restart automatically.
  • Have some patience and you can also manually reboot your Windows PC (if required).

8. Clean Temporary Files to fix Phoenix Point crashes

  • Press Windows key + R on your keyboard to open the RUN program.
  • Now, type %temp% and press enter
  • You will get a bunch of temporary files on a page.
  • Select all files by pressing Ctrl + A on the keyboard.
    Next, press Shift + Delete on the keyboard to remove all the files.
  • Some times some of the temporary files can’t be deleted. So, leave them as it is and close it.

9. Use CPU and GPU Clock Speed at Default Settings

If you’ve overclocked your GPU speed and experiencing the crashing or stuttering issue on the Phoenix Point gameplay or at the launching, make sure to use the MSI Afterburner tool or Zotac firestorm to underclock or set default clock speed. Now, you can try again to run the game whether it’s working or not.

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If the above-mentioned steps won’t work for you, make sure to follow the final possible step below.

10. Reset and Update BIOS (CMOS)

  • Shut down your computer and unplug the power cord from the power source.
  • Now, remove the side panel of the CPU.
  • Ensure that you’re grounded and locate the CMOS battery on the motherboard. There is only one circular CMOS battery which is easily noticeable.
  • Next, remove the CMOS battery quite gently. If you don’t know how to do it, you can search it online.
  • Once removed, clean it with a cloth and wait for around a couple of minutes.
  • Finally, place the battery back like before and close the side panel of the CPU.
  • Plugin the power cord to the power source again and restart your PC.
  • Now, run the Steam as an administrator and launch the Phoenix Point game to check for the issue.

We assume that now you’re able to run the game properly on your computer without any crashing or lagging. Have some queries? Feel free to comment below.

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