Google Pixel 4 XL Messaging App Crash and Freezes: How to Fix?

Messaging app is a third-party app although is developed by Google only and when encountering a problem with it, it’s more likely just an application-related problem. We have readers that own Google Pixel 4 XL who reported having encountered problems while using the Messaging app. Sometimes it crashes frequently and sometimes it freezes which makes it impossible to use.

In this article, we will walk you through troubleshooting your Google Pixel 4 XL Messaging App Crash and Freezes issue. We will try to find out why the problem occurs so that we can deal with it effectively. After meeting this error, your messages app will stop working and you have to solve it by finding solutions from various forums and websites. But it’s really a big project to find solutions and try them one by one, right?

Pixel 4 XL

Fix Google Pixel 4 XL Text Messaging App Crash and Freezes

1. Troubleshoot in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Press and hold your device’s Power button.
  • On your screen, touch and hold Power off. Tap OK.
  • After you see “Safe mode” at the bottom of your screen.

After booting into safe mode, check the root cause of the problem and try to solve it from there only.

2. Clear Data & Cache of the App

  • Open Settings from Pixel Launcher.
  • Tap on Apps & Notifications.
  • Tap See All Apps.
  • Tap the app that you want to clear the cache and data.
  • Tap Force stop.
  • Tap OK.
  • Tap Storage.
  • Tap Clear cache and also Clear Data.
  • Tap OK.

3. Update to Latest Software

Follow these very simple steps to check software updates on Google Pixel 4 and 4 XL.

  • First, make sure you are connected to the internet either via Wifi or Mobile Network.
  • Open Settings app from pixel launcher.
  • Scroll down and tap on the System option.
  • Tap on the Advanced option.
  • Scroll down till the end and tap on System Update.
  • If a system update is available, you’ll see the option on the screen. Tap Download and Install.
  • If your system is up to date, you will see a message stating that the system is up to date.

4. Factory Reset the phone from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to factory reset from recovery mode:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power and volume down button simultaneously until the Google logo pops up.
  • Release the Power button but keep holding down the Volume Down button until the recovery mode screen appears.
  • Press the power button to boot into recovery mode.
  • Once booted in recovery mode, use the volume buttons to highlight the Wipe data/factory reset option.
  • Press the power button to select that option.
  • After reset, simply reboot to the system by using the volume and power buttons.

Additionally, you can also post your specific problem in Google Forum.


Hopefully, the Messages app should be working fine by the time you reach here. In case, the app is still troubling you, try switching to a third-party messaging app for a while. You can try apps like Textra, Pulse, and Microsoft SMS Organizer.

Do you own a Pixel Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Pixel 4 XL are coming soon.

If you have any queries regarding this, the comment section is always available for you.

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