Fix: Xiaomi Poco F4 and F4 GT Not Receiving Calls or Text Messages

Xiaomi Poco F4 and Poco F4 GT are popular and mid-range premium segment Android smartphones released by Xiaomi’s sub-brand Poco in 2022. As we all know, the Poco is mainly known as the gaming smartphone, where several users choose to play high-level games. However, recently, several users complained that they’re not receiving calls or text messages on their Xiaomi Poco F4 and F4 GT smartphones.

Typically, Xiaomi’s Poco smartphones are also known for providing a better experience in terms of online gaming, however, they come with additional features as well. But just like any device encounters issues, the Xiaomi Poco F4 and F4 GT are one of them. In every smartphone, you can easily make calls or easily access messages. But what happens if you do not receiving calls or text messages on your smartphone?

This can be not very pleasant, especially when you’re trying to message your friend and waiting for your friend to call, and you don’t get any calls even if they call you. If you are having the same issue on your Xiaomi Poco F4 and F4 GT smartphones, worry not. In this article, we’ll explore the most effective solutions you can try without contacting your carrier service. So, without any further ado, let’s get right to it.

Possible Reasons Why Poco F4 and FR GT Not Receiving Calls or Text Messages?

Generally, you may experience issues with receiving calls or text messages because of several issues. Each affected user may encounter this issue for a specific reason. This could be due to network-related issues. Most of the time, the text messages or receiving calls aren’t functioning properly due to network connectivity issues. If there is no signal on your smartphone, usually you may encounter such problems.

Other potential causes for the Xiaomi Poco F4 and F4 GT not receiving calls or text messages include software issues or bugs, outdated message and call apps, faulty SIM insertion, SIM Card problems, and much more. If you are having an issue with your message and call app on your Poco, you’re in the right place. You can quickly resolve the problem by following the steps we have mentioned in this article. Let’s focus on it.

How to Fix Xiaomi Poco F4 and FR GT Not Receiving Calls or Text Messages

As mentioned before, the Xiaomi Poco F4 and F4 GT not receiving calls or messages could be due to several reasons. However, there might be a chance that your SIM isn’t properly placed or not showing and that’s why you are unable to receive calls or text messages. So, it’s necessary to check out whether your SIM Card has been damaged or not. Otherwise follow the below solutions to resolve the problem. Make sure to follow each and every solution until or unless you find the perfect steps that work for you.

Fix 1: Check the Network Status

If you are unable to receive calls or text messages on your Xiaomi Poco F4 and F4 GT, the first thing you have to do is check the network status. Sometimes the text messages aren’t functioning properly due to network connectivity issues. You may also be unable to receive calls if there is an issue with the network connectivity. Make sure you have enough signal strength on your device in order to receive phone calls and text messages.

In case if the signal strength is strong and there’s no issue with the signal, then ensure to verify preferred network type. Usually, the carrier offers 2G, 3G, 4G, and tG services. Every smartphone has a SIM card slot with limited capabilities such as 4G enabled slot will support 2G, 3G, and 4G services.

However, if the SIM card slot is supporting 3G service, then you won’t be allowed to use a 4G SIM card with your smartphone. In that case, make sure to check whether your SIM card and the slot are compatible. In addition, the Xiaomi Poco F4 and F4 GT is a 5G mobile device that supports 5G network. Therefore, if you are unable to text messages or receive calls then try to change the network type on your device.

This may help you to connect your device with a stable strength and network and then you should be able to text messages without much hassle. You can also try to change the network type from 4G to 5G, or 5G to 4G to check if your device connects with a stable network. If the issue persists, try the next solution.

Fix 2: Toggle Airplane Mode

The next thing you have to do is toggle Airplane mode on your Poco smartphone. This particular method will fix the issue related to network connectivity issues and the best part is that this method works for all the network issues. Therefore, if you’re unable to receive calls or text messages on your phone, this method will automatically solve the problem.

Swipe down from the top of the screen to open the Notification panel on your device. Then, tap on the Airplane mode icon to turn it on. Wait for a moment and then tap the Airplane mode icon again to turn it off on your handset. After that, try checking if the issue has been resolved.

Fix 3: Restart Your Device

Have you tried restarting your Xiaomi Poco device to resolve the text messages not working issue? If not, then try restarting your smartphone to check if it’s working for you. Restarting the device is one of the most workable methods of all time that fixes several software issues and glitches.

This method should be considered as the most powerful method where several users have fixed their problem. However, it is possible that you are unable to receive calls or text messages isn’t working due to software bugs and issues. In that case, you should restart your device. Here’s how to do it.

1. Press and hold the Power button until or unless you see the Power menu on the screen.
2. Tap on the Restart/Reboot option on the screen.
3. Now your device will automatically proceed to restart the process.
4. Once boot up, check if the issue has been resolved.

Fix 4: Enable and Disable the SIM Card

Occasionally, the text messages aren’t working, or calls are not received on Poco smartphone due to issues with the network connection or signal strength. In that case, you can temporarily disable your SIM card to troubleshoot the network related to SIM card issues without ejecting the SIM card.

Mostly, the smartphone enables you to access the SIM card manager function that lets you turn off and turn on your SIM card. You can also set up eSIM, establish a SIM, and much more.

Fix 5: Disable WiFi Calling

You can also try to disable WiFi calling on your Poco device. Usually, the WiFi calling allows you to make calls over WiFi. This may sometimes conflict with the ability to receive calls on your Poco F4 and F4 GT. By disabling this feature, there may be a chance that you will be able to receive phone calls on your device.

To disable WiFi calling on your Poco F4 and F4 GT, follow the steps below:

1. Open the Settings app on your device.
2. Tap on SIM cards & mobile networks.
3. Choose your preferred SIM network.
4. Tap the toggle next to “Make calls using Wi-Fi.”

Fix 6: Force Stop the Message & Phone App

If you have disabled the WiFi calling and it fails to work, don’t worry you can also force stop your message and phone app on your mobile device. This may help you to fix the problem you’re facing with text messages and receiving calls. Here’s how to do it.

1. Open the Settings app on your device.
2. Tap on Apps > Manage apps.
3. From the list of applications, look for Message or phone apps.
4. Once you have found the app, tap on it.
5. Finally, tap on the Force stop button at the bottom and then close the settings.

Make sure to force stop both message and phone app on your device. Afterwards, try checking if the issue has been fixed. If the issue persists, try the next solution.

Fix 7: Clear App Cache Data

Most of the time, the text messages or phone app isn’t functioning properly and this happens when the app cache data is corrupted which is generally stored on your device. In that case, the best thing you can do is clear the message and phone app cache data. This may help you to clear the unnecessary cache and corrupted data that definitely solve the problem in just a one click. Here’s how to clear app cache data.

1. Open the Settings app on your device.
2. Scroll down and tap on Apps.
3. Next, tap on Manage apps.
4. From the list of applications, look for Message or phone apps.
5. Once you have found the app, tap on it.
6. Finally, tap on the Clear data > proceed with Clear cache.
7. Confirm it by tapping on the OK button and you should be good to go.

Fix 8: Update Message & Phone App

Are you using an outdated Message and Phone app on your Xiaomi Poco F4 and F4 GT smartphones? If yes, you may definitely encounter issues with your messaging and phone app that prevents you from texting messages and receiving phone calls. This may also cause several issues with your system applications. The best way to fix the problem is to simply update the message and phone app. Here’s how to update it.

1. Open Google Play Store on your device.
2. Tap on the Profile icon at the top right corner.
3. Next, tap on Manage apps and device > Updates available.
4. From the list of updates, look for the Message and Phone app.
5. If an update is available, download and install it.
6. You can update it by tapping on the Update button next to a specific app.
7. Once done, check if the issue has been resolved.

Fix 9: Reset Network Settings

If updating the app doesn’t work to solve the problem on your Poco device, you should try resetting the network settings. Apparently, this will restore the network and fix issues related to network connectivity on your mobile device by restoring the network settings to the factory default state. Keep in mind that applying this method will entirely wipe out any Bluetooth stored networks and WiFi passwords.

Here’s how you can reset network settings on your Xiaomi Poco F4 and F4 GT smartphones:

1. Open the Settings app on your device.
2. Tap on Connection & Sharing.
3. Choose Reset Wi-Fi, mobile networks and Bluetooth.
4. Next, tap on Reset Settings and that should restore settings related to Bluetooth, Mobile Data, and Wi-Fi alike.

Once you have done the reset process on your Xiaomi Poco F4 and F4 GT, ensure to check whether the issue has been resolved or not. If the issue persists, try the next solution.

Fix 10: Eject & Re-Insert SIM Card

It’s quite possible that your physical SIM card isn’t properly seated on the tray on your Poco smartphone. In that case, you will have to check whether your SIM card is properly placed on the try or not because a few times, you’re not placing your SIM card in a proper way that is causing the issue with the network or service.

Remove your SIM card by using an ejector tool and then clean the contacts on the SIM card with a soft and dry cloth. After that, try placing your SIM card in the SIM tray and re-insert it. Typically, the SIM card is mainly located on the left side of your device. So, once you have re-insert the SIM card then check if the issue has been resolved or you are able to receive calls or text messages. If the issue persists, try the next solution.

Fix 11: Update Your Phone

Sometimes the outdated software version can cause several issues including with the software and the applications you’re using on your device. Redmi frequently rolls out updates to improve the performance of the device and to fix general bugs and issues. So, if you are unable to receive calls or text messages on your Xiaomi Poco F4 and F4 GT then update your phone by checking the software update (MIUI version).

Generally, you can find the update in your settings menu > About section. From there you can easily check for software updates. If an update is available, ensure to install it by downloading the software update. Once the update is finished, restart your device to apply changes. Afterwards, check if the issue has been resolved.

Fix 12: Perform a Factory Reset

If none of the above solutions works for you to resolve the “Xiaomi Poco F4 and F4 GT not receiving calls or text messages” issue, you should perform a factory reset on your device. Resetting the device to a factory default will completely erase all your data including photos, videos, documents, and installed applications. So, it’s necessary to take a complete back up before proceeding with this process on your device. Here’s how to do it.

1. Open the Settings app on your device.
2. Scroll down and tap on Additional settings.
3. Next scroll down and select Factory reset.
4. Confirm it by clicking on Erase all data and then proceed by entering your phone password.

This process may take some time, so have some patience. Once your Xiaomi Poco smartphone boots up then set up your device by following the screen prompts. After that, try checking if the issue has been resolved or not.

Fix 13: Check Your SIM For Physical Damage

If you have tried the above workarounds and all fails to work, probably there’s an idea with your SIM card itself on your Poco F4 and F4 GT smartphones. In that case, you will have to check whether your SIM card has been physically damaged or not. In some situations, your network is not showing due to damaged SIM cards.

Make sure to check the SIM card for any physical damages or dents on the part. If some issues seem, probably your SIM card has been damaged. In that case, you will have to replace the SIM Card by contacting your carrier service.

Fix 14: Contact Your Carrier

Last but not least, if none of the above solutions work to solve “Xiaomi Poco F4 and F4 GT Not Receiving Calls or Text Messages”, you should contact your internet service provider for further help. There may be a chance that you have an issue with your network itself. In that case, contacting the service provider might help you to fix the problem.

However, if everything is fine related to network connectivity then it’s possible that there’s an issue with your device itself. In that case, you should contact the Xiaomi support team or visit a nearby service center for help. They will probably suggest you with their best solutions and you can quickly resolve the problem by following those tips and tricks.

That’s it, guys. We assume that this guide was helpful to you. If you have any queries or questions, let us know in the comments section.