Amazon Prime Video is a great source of entertainment. It gives users a huge array of content, including TV series, Amazon Originals, and movies. So, you will never run out of new content. Verizon Media integrated Amazon Prime Video into its TV platform in early 2019, while its biggest competitor, Netflix, has been there since 2013. This was certainly a good move as it allowed users to access amazing content from both the streaming platforms.
Though Amazon Prime Video offers a wide range of content, not all can take full advantage of it as Amazon Prime Video is not working on their Virgin Media box. Those affected say Netflix is working fine, but a ‘Something Went Wrong‘ error pops up in the Amazon Prime Video app. There could be multiple reasons why Amazon Prime Video is not working on your Virgin Media box. It could be due to internet connection errors, a VPN service, or an external device. Thankfully, there are troubleshooting methods you can follow to continue enjoying Amazon Prime Video on your Virgin Media box.
Here’s What to Do When Amazon Prime Video Is Not Working on Virgin Media
Solution 1: Close and Re-Open Amazon Prime Video App
There might be an app or a process in conflict with the Amazon Prime Video, which could be why the streaming service failed to load. Restarting the app is likely to fix the issue. After you have closed the app, wait for 10 seconds before opening it again.
Solution 2: Restart the Device
If there is a minor system glitch or a temporary bug, it can cause many problems. Restarting the Virgin Media box could fix the problem with the Amazon Prime Video app.
Here’s how you can restart a Virgin Media box:
Steps to restart Virgin TV V6 Box:
- Press the Home button on the V6 remote.
- Select Help & Settings.
- Tap on clear or Reset V6 box.
- Select Restart V6 Box.
- Follow on-screen instructions.
Steps to restart TiVo Box:
- Press the Home button on TiVo Remote.
- Select Help & Settings.
- Tap on Clear or Reset TiVo box.
- Select Restart the TiVo Box.
- Follow on-screen instructions to restart the device.
Solution 3: Check Your Internet Connection
There might be a problem with your router. Check if there’s any problem with the internet connection. You also need to check for the signal strength and internet speed. If the internet connection is too slow, you will have difficulty using internet-based applications on your Virgin Media box. Also, ensure that the router is not placed too far from the Virgin Media box to avoid a weak connection between the router and the Virgin Media box.
Solution 4: Disable VPN
Some content on Amazon Prime Video differs from region to region. To access content unavailable in your country, you might be using a VPN service or a proxy server, which could be causing the problem. To rule out this possibility, disable or remove the VPN app, reboot the device, and open the Amazon Prime Video app to check if the issue persists.
Solution 5: Firmware Update
If you cannot use the Amazon Prime Video app on your Virgin Media box, there might be a software bug. In many cases, it gets resolved simply by restarting the device, which we tried in the second solution. If you’ve reached this point means that restarting method has not worked for you, which points that there might be a critical bug. To fix this, you must install the latest firmware for your Virgin Media box. Because firmware update contains fixes to known issues and other improvements.
After installing the firmware update, reboot your device and check if the problem is solved. If you still can’t use Amazon Prime Video, you need to contact Virgin Media customer support for further resolution.
This blog post briefly looked at various solutions to fix the Amazon Prime Video not working problem on Virgin Media. Have you fixed the issue? Which method worked out for you? Do let us know your thoughts in the comments below.