Fix: Pure Flix not working on Roku and Firestick TV

Pure Flix is a family-friendly alternative to Netflix. You get many channels running the classic old TV shows, old and recent family movies, kids sections, independent films, etc. It only puts out appropriate content for an entire family to sit together and watch.

This streaming service, much like other streaming services, can be run on several operating systems and devices. We have the app on Android, iOS, Firestick, Roku, and even PlayStation. But some Firestick and Roku device owners have reported that they are facing some issues with the Pure flix service. So here in this article, we will look into all the solutions one can try to fix problems related to Pure flix on a Firestick or Roku device. Without any further ado, let’s get into it.

How to Fix Pure Flix Not Working on Roku and Firestick TV?

We will start with the solutions for the Roku device. And then move on to the Firestick TV.

Verify and update the Roku device:

The Pure Flix application needs a Roku device running on software version 9.0+ to function correctly. So check your device for any pending updates, and if you see one install it on your Roku device right away.

• Select the Settings option present in the left-side toolbar of the home screen.
• Scroll down and select System.
• Then select System Update.
• Now select the Check Now button.
• If an update is available, it will show the option Update Now. If you it, select it and let the process complete.
• After the update is complete, the Roku device will restart.

Now try using the Pure flix app again. If you still encounter issues, try the next solution.

Check your internet connection:

You need to ensure that your internet connectivity is stable on the Roku device.

• Select the Settings option present in the left-side toolbar of the home screen.
• Scroll down and select Network.
• Then select Check Connection.
• You will see two boxes here. Ensure both of them have a green tick.

If you have everything in order here, move on to the next solution.

Reinstall the application on the Roku device:

Reinstallation can eliminate most bug-related issues with the application as it installs the latest version of Pure Flix cleanly again. So you should give it a try with the Roku device as well.

• Go to the Roku homepage.
• Scroll through the apps list and find the Pure Flix app.
• Now go to the app and do not open it. Just highlight it and press the * button on the remote control.
• Select Remove Channel.
• Then select Remove again to confirm the selection.
• Now go to the Roku homepage again.
• Go to the left-hand toolbar and select Streaming Channels.
• Select Search Channels.
• Type “pureflix” in the search and once you see it in the results, select Add Channel.

Now try using the Pure flix app again. If you still encounter issues, try the next solution.

Update FireOS:

Now we move on to the solutions for the Firestick TV. We will start with updating the FireOS on the Firestick TV. Pure Flix is compatible with every version of FireOS, but it is best to have the system running on the latest version.

• Press the Home button on your remote.
• Find the settings icon on the right and once you see it, select it.
• Now select My Fire TV.
• Then go to About.
• Scroll down and select Check for Updates. If there is any update available, it will show up here.
• Install the latest version of the OS on the Firestick TV if it is not running on the newest version already.

Now try using the Pure flix app again. If you still encounter issues, try the next solution.

Clear App Cache:

The cache memory collected for the Pure Flix app could also be at fault. It would be best to clear it up and then recheck the app.

• Press the Home button on your remote.
• Find the settings icon on the right and once you see it, select it.
• Now go to Applications > Manage Installed Applications > Pure Flix.
• Select Force Stop, and then select Clear Data.
• Again, select Clear Data and then finally choose Clear Cache.

Now try using the Pure flix app again. If you still encounter issues, try the next solution.

Reinstall the application on the Firestick TV:

Reinstallation can eliminate most bug-related issues with the application as it installs the latest version of Pure Flix cleanly again. So you should give it a try with the Firestick TV as well.

• Press the Home button on your remote.
• Find the settings icon on the right and once you see it, select it.
• Now go to Applications > Manage Installed Applications > Pure Flix.
• Select Uninstall and then select Uninstall again on the next screen.
• Now, press the Home button on your remote again.
• On the left, look for Find. Once you see it, select “Search.”
• Enter “pureflix” in the search box and scroll to Apps and Games.
• Select the Pure Flix app and then select the Download button.

After the installation is complete, open up Pure Flix again. If you still encounter issues, try the next solution.

Unplug the device:

Unplugging the firestick TV from the power source can act as a soft reset for the device. That could fix the issue of Pure Flix on your Firestick TV.

• Unplug the Firestick TV from the power source
• Wait for a couple of minutes.
• Plug the Firestick TV into the power source again and then turn it on.

Now try using the Pure flix app again. If you still encounter issues, try the next solution.

Contact customer support:

If none of the solutions mentioned above worked for you, you should contact Pure Flix’s customer support. You can find their customer support contact information on their official website. Some users have struggled a lot with log-in issues, and customer support was able to help them with their problems. So as a last resort, you can try contacting them as well.

These are all the solutions to fix Pure flix not working on Roku and Firestick TV. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.