Fix: Razer BlackShark V2, V2 X or V2 Pro Not Showing Up in Synapse

Razer Gaming Headset is superior in terms of audio output, comfort, and durability. They are known for their premium gaming accessories with absolute...

Abd Razaaq

Last updated on July 6, 2023

Abd Razaaq

Author

I'm a Tech Content Writer and Full-Time blogger. Since I love Android and Google's device, I started my career in writing for Android OS and their features. This led me to start "GetDroidTips". I have completed Master of Business Administration at Mangalore University, Karnataka.

How To Fix Razer BlackShark V2, V2 X, or V2 Pro Not Showing Up in Synapse

It is a very common issue, as many users previously reported this before, but right now, no one knows the exact reason behind this issue. But, it looks like the official may start working on this issue and soon come up with some method to fix this issue. However, until they provide something, let’s take a look at what we have for you to fix Razer Razer BlackShark V2, V2 X, or BlackShark V2 Pro not showing up in Synapse error:

Fix 1: Reinstall Razer Synapse and Razer Device Drivers

This is the first thing that you need to try; you can simply check if there are any updates available for your Razer Synapse and Razer headphones drivers. To do so, you can simply hover to the Device Manager and check for the update by choosing the name as per your device. Also, if for some reason there is no update available, then hover to the Razer official website and from there check if there is any update available for your device. If so, then download and install them manually on your Windows PC.

Fix 2: Uninstall Razer Surround With Synapse

Sometimes, the Synapse software gets frozen and won’t be able to show you anything if the Razer surround module is on. So, if you turned on this feature, then we suggest you turn it off by following the steps mentioned below:

Firstly, open the Windows key + R hotkey to open the Run prompt box.
Then, enter appwiz.cpl in Run’s text box and search for it.
Finally, locate the Surround module and hit the uninstall button.

That’s it. Now, you have removed the Surround module; therefore, there’s a chance that the Razer BlackShark V2, V2 X, or V2 Pro not showing up in Synapse is now fixed.

Fix 3: Install the Latest Microsoft .NET Framework

Did you have installed the latest version of the Microsoft.NET framework on your Windows PC? If not, then this might be the reason behind this issue. So, what you need to do is install the latest Microsoft.NET framework by following the simple steps given below:

Firstly, open the Windows search bar, search for Windows Features, and hit the Enter key.
Then, the Turn Windows features on or off dialog box will prompt on your screen.
Now, choose the . NET Framework 3.5 by check-marking the box and select the Ok button.
Then, simply reboot your computer and check if the issue gets fixed or not (this method will work only if there is an active internet connection).

Fix 4: Disable Third-Party Antivirus

There are many possibilities that your antivirus may consider your Synapse unified cloud-based hardware configuration tool as a third-party threat. Therefore, it gets blocked by the antivirus, and due to which whenever you connect your Razer BlackShark V2, V2 X, or V2 Pro, it does not show up in Synapse.

So, to check if the real reason behind this issue is your antivirus or not. Then, we suggest you disable your third-party antivirus, if any, along with the Windows firewall. So, here are the guidelines that you need to follow to disable the Windows firewall:

First of all, hover to your PC’s System & Security option.
Then, click on Windows Defender Firewall.
After that, hit the Turn Windows Defender Firewall on or off and close the window.

That’s it. Now, again reconnect your Razer headphone and check if it is now showing on Synapse or not.

Fix 5: End Razer Processes

Many users previously reported that after ending the Razer-related processes using the task manager, the Synapse again started showing their devices. So, you can also try this out and let us know if it helps. Therefore, here are the steps that will help you end the Razer processes on your Windows PC:

Firstly, right-click on the Taskbar and click on the Task Manager from the pop-up menu.
Then, choose all the Razer processes that are listed under background processes.
After that, hit the End Task button and close the task manager window.

That’s it. Now, reconnect your Razer BlackShark V2, V2 X, or V2 Pro and check if it is now showing up in the Synapse.

Fix 6: Update Windows

Yeah! I know you might be thinking that the Windows update is related to this issue. Well, my friend, it is related to the issue as most of the time, users ignore this without knowing the benefits behind this. However, there are cases where users reported that after updating the Windows to the latest version Razer BlackShark V2, V2 X, or V2 Pro not showing up on the Synapse issue get fixed. So, make sure to check for the update and update if any.

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Fix 7: Troubleshoot the Hardware

You can also try troubleshooting the hardware issue by following the easy steps mentioned below. So, let’s take a look at them:

If possible, try connecting your headphones using the other USB ports and check if it works.
However, if you have any other device other than your PC that has the Synapse software, and if it works, then there is the possibility that something is wrong with your PC or software.

Fix 8: Turn off Fast Startup

There is a chance that you have turned on the fast startup that is why your software may fail to read your connected peripheral device. So, disabling it will be the right choice for you, and here are the steps that will help you do so.

Firstly, press the Win+R to open Run and search for Control Panel.
Then, choose the Power Options and click on the Choose What the Power Buttons Do.
After that, turn off the box from Turn on fast startup.
Then, save it and reboot your PC.

That’s it. Now, check if the problem gets fixed or not. Well, most probably, the Synapse error will get resolved now.

From Author’s Desk

So, that’s all we have for you on how to fix if the Razer BlackShark V2, V2 X, or V2 Pro is not showing up in Synapse. We hope that this guide has helped you. However, in case you have any questions, comment below.