Fix: Samsung Galaxy A12 Touch Screen Not Working

Samsung Galaxy A12 was released in Q4 2020, runs on Android 10 out of the box, and is now running on Android 11 (One UI 3.1), which packs MediaTek Helio P35 SoC. If you are someone who is having a touch screen problem, then this guide is for you. In this tutorial, we will troubleshoot all the steps to fix the Samsung Galaxy A12 touch screen not working issue.

Fix: Samsung Galaxy A12 Touch Screen Not Working

Samsung Galaxy A12 Specs Overview

The Samsung Galaxy A12 is a budget phone with no AMOLED here. Instead, we get a 6.5-inch HD+ TFT display. In terms of performance, we will see an octa-core processor here, but we don’t know anything specific about this processor. Reports have said that it is the MediaTek Helio P35, but we will have to wait until the launch to get the official information. This phone will come in three RAM and storage variants: 3GB + 32GB, 4GB + 64GB, 6GB + 128GB. There is a MicroSD slot for storage expansion of up to 1TB.

In terms of optics, the Samsung Galaxy A12 offers a quad-camera setup in the rear consisting of a 48-megapixel primary sensor with an f/2.0 lens, a 5-megapixel sensor with an ultrawide angle f/2.2 lens, a 2-megapixel macro sensor with an f/2.4 lens, and a 2-megapixel depth sensor with an f/2.4 lens. Towards the front side of the phone, we get an 8-megapixel shooter with an f/2.2 lens in a small notch.

The phone’s fingerprint sensor is located on the side of the phone. And this is not a 5G ready phone. So in terms of connectivity, we get only LTE, Wi-Fi, Bluetooth, GPS, and all other essentials. A 5,000 mAh battery with support for 15W fast charging is powering it all up. This smartphone will be available in four color variants: Black, Blue, Red, and White.

How to Fix Samsung A12 Touch Screen Problem

If you have recently picked up the Galaxy A12 and have been facing issues with its touch screen, worry not because we have a few solutions to fix this annoyance.

Fix 1: Wipe Your Phone’s Screen

We’ve all been there—using our phones with greasy hands while eating our favorite snack. If your phone’s screen gets a little too dirty, it might interfere you from properly using the touch screen. Simply take a clean microfiber cloth, damp it, and thoroughly clean your phone’s screen.

Fix 2: Remove The Screen Protector

Chances are that your phone comes with a preinstalled screen protector if you haven’t already applied one. A cheap screen protector might do more harm than good. Not only are they bad at protecting your phone from drops or scratches, but they might also reduce the touch sensitivity of your display. We recommend removing the default screen protector and investing in a better one.

Fix 3: Reboot The Phone

There is nothing that a quick reboot can’t fix. If you cannot get your screen to respond, rebooting your phone might fix the issue. You can either reboot your phone the normal way, by holding down the power button and tapping on Reboot in the power menu, or you can perform a force reboot if your display isn’t responding at all. Hold the power button for 15-20 seconds to reboot your phone, and your phone should shut down.

Fix 4: Increase Touch Sensitivity

If you do have a favorite screen protector installed and don’t wish to take it off, Samsung A12 phones have an option wherein you can increase your display’s touch sensitivity to allow for better responsiveness. Simply navigate to Settings > Display and turn the Touch Sensitivity toggle on.

Fix 5: Update Your Phone

Although uncommon, certain build versions of an operating system might cause hardware-level bugs such as this. If the issue is widespread and popular, your phone must already have a software update. We recommend you always stay up-to-date with the latest Android version to squish bugs and have the best features and the strongest privacy.

To update your Samsung A12, navigate to Settings > Software Update and tap on the Download & Install button next to an update, if available.

Fix 6: Factory Reset Your Phone

As the last straw, you can attempt to factory reset your Galaxy device and hope it fixes the issue. Do note that you will lose everything stored on your phone, including media such as photos and videos. We, therefore, recommend you take a complete backup of all your apps and data before factory resetting your phone.

To factory reset your Galaxy device, navigate to Settings > General Management > Reset > Factory Data Reset and tap on the Reset button. The process might take a few minutes, and your phone should boot up into a fresh operating system install.

Fix 7: Send It In For Repair

If all else fails, there is a good possibility that your phone’s display is damaged at a hardware level. This can unfortunately only be fixed properly by a technician. If your phone is still under warranty, you can try visiting an official Samsung Store to see if you can get a slight discount on the replacement.


We hope our guide on fixing the Samsung Galaxy A12 Touch Screen not working issue was helpful. If you have any tips other than what we’ve mentioned, let the other readers know in the comments below! If you have any queries regarding the guide, feel free to contact us, we’d be happy to help!

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