Fix: Samsung A32 Not Receiving Calls and Text Messages

Samsung has released the entry-level Galaxy A32 model last year in 2021 that runs on Android 11 out of the box, including a Super AMOLED display, MediaTek Helio G80 CPU, 4GB/6GB/8GB of RAM, 64GB/128GB of internal storage, 64MP quad rear camera setup, and so on. Though this model is quite popular in the market, some users are reporting that the Samsung Galaxy A32 device is Not Receiving Calls and Text Messages unexpectedly.

Now, if you’re one of the victims to encounter such an issue then make sure to follow this troubleshooting guide to fix it. Samsung smartphones are prone to encounter several issues and errors while receiving calls or text messages. Affected Galaxy A32 device users are having multiple issues with incoming calls and text messages. Luckily, there are a couple of possible reasons mentioned below for you that should come in handy to resolve such an issue.

Fix: Samsung A32 Not Receiving Calls and Text Messages

Why Samsung A32 Not Receiving Calls and Text Messages?

Your Samsung Galaxy A32 device may not be receiving calls or not receiving text messages for multiple reasons that we’ve provided below:

  • Issues with the inserted SIM card.
  • Connectivity issues with the cellular network.
  • Internal damage to your phone.
  • Issues with the account or carrier service.
  • And more…

Fix: Samsung A32 Not Receiving Calls and Text Messages

As you’re now aware of the possible reasons, it’s time to get into the troubleshooting methods below to follow one by one until the problem gets fixed. So, without wasting any more time, let’s jump into it.

1. Reboot the Device

First of all, you should normally restart the device to refresh the system to reduce temporary glitches and cache data issues. Some users have found this method useful.

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2. Force Reboot the Device

Sometimes forcefully restarting the device can also improve the system performance or fix any temporary glitch in the system whatsoever. To do so:

  • Press and hold the Volume Down + Power keys for at least 10 seconds.
  • It will forcefully shut down your device and power it on again.
  • Once the Samsung logo appears on the boot screen, make sure to release both keys and wait for the device to boot up.

3. Enable and Disable Airplane Mode

It’s better to turn on and off the Airplane Mode on the handset by following the steps below to refresh the networking connectivity glitches.

  • Tap on Settings > Go to Connections.
  • Now, tap on Airplane Mode > Enable the toggle to turn it on.

4. Check the Cellular Network

You should check for the cellular network connectivity on the Samsung Galaxy A32 device whether the network signal and strength showing properly or not. If the device shows ‘No Signal’ or ‘Can’t Connect to Network’ then there might be an issue with the SIM card. In this case, SIM card issues can be related to recharge, low balance, expired validity, and more.

5. Reinsert SIM Card

You can try reinserting the SIM card manually on your device to cross-check whether the issue has been fixed or not. Remove and insert the SIM card gently to avoid physical damage to the SIM. This specific trick can come in handy a lot.

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6. Clear the Cache and Data for the Messages App

Well, issues with the Messages app can occur due to the corrupted cache data stored on the device. You should try clearing out the cache data of the Messages application by following the steps below to refresh the app to work properly.

  • Go to the Settings menu > Tap on Apps.
  • Tap on Messages to open App Info.
  • Now, tap on Storage > Tap on Clear Cache.
  • Once done, tap on Clear Data > If prompted, tap on OK to proceed.
  • Reboot the handset to apply changes.

7. Clear the Cache and Data for the Phone App

The chances are high that somehow your Phone application has gathered corrupted cache data over a period of time which is troubling in receiving phone calls. You can follow the steps below to clear out the temporary cache data of the Phone app.

  • Go to the Settings menu > Tap on Apps.
  • Tap on Phone to open App Info.
  • Now, tap on Storage > Tap on Clear Cache.
  • Once done, tap on Clear Data > If prompted, tap on OK to proceed.
  • Reboot the handset to apply changes.

8. Check for Blocked Contacts

Sometimes you may have blocked contacts by mistake on your handset which will lead to incoming calls not being available for the specific numbers. It’s recommended to check for the blocked contacts on the device and turn off the blocking option to fix the issue.

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  • Tap on the Phone app icon from the home screen.
  • Tap on the three-dots icon on the top right > Go to Settings.
  • Now, navigate to Block numbers.
  • Make sure to turn off the Block unknown/private numbers toggle.

9. Free Up Storage Space

Unnecessary data or files on the device apart from games & applications can eventually cause a low storage space issue. Due to this reason, your device might not perform properly. To free up storage space:

  • Head over to the device Storage option or File Manager app.
  • Check which files need to be deleted to free up storage space.
  • Additionally, head over to the app drawer menu or home screen on your device.
  • Then uninstall apps or games accordingly which aren’t necessary or you haven’t used in a few months.
  • Once done, restart the device to apply changes.

10. Try Resetting App Preferences

You can also try resetting the app preferences on your handset by following the steps below to ensure there is no issue with the app settings.

  • Go to the Settings menu > Tap on Apps.
  • Now, tap on the three-dots icon menu from the upper right corner.
  • Tap on Reset App Preferences.
  • A confirmation pop-up will appear on the screen. Just go through all the details.
  • It will reset app preferences like disabled apps, disabled app notifications, defaults apps for actions, background data restrictions for apps, any permission restrictions, etc.
  • Tap on Reset Apps and wait for it.
  • Once done, reboot the device to apply changes.

11. Enable Wi-Fi Calling

It’ll allow the device to make and receive calls over a Wi-Fi connection whenever available for better call clarity and stability.

  • Go to the Settings menu > Tap on Connections.
  • Tap on Wi-Fi Calling > Enable the toggle to turn it on.

12. Set Automatic Network Operator

It’s recommended to set the automatic network operator on your Samsung Galaxy A32 to refresh it. The device system and SIM network will automatically select the specific carrier operator.

  • Go to Settings > Tap on Connections.
  • Head over to Mobile Networks.
  • Tap on Network Operators > Make sure to turn on the Select automatically option.

Note: If it’s already set to automatic then turn off the toggle and turn it on again to refresh the search for network operators.

13. Turn Off Call Barring

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Call Barring is one of the useful phone services that allows users to stop receiving unwanted calls from particular numbers or stop making/receiving international calls. So, you can follow the steps below to turn off call barring and disable all incoming calls under call barring.

  • Tap on the Phone app icon from the home screen.
  • Tap on the three-dots icon on the top right > Go to Settings.
  • Go to Supplementary Services > Tap on Call Barring.
  • Now, select Voice Calls/Video Calls > Turn off the All incoming calls option.
  • Once done, you should reboot the device.

14. Check Samsung Galaxy A32 in Safe Mode

It’s highly recommended to check for the Samsung Galaxy A32 device in Safe Mode so that you can understand whether the device is having any kind of issue or not.

Method 1:

  • Power off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key or press the Option soft key continuously 5-6 times during booting until the lock screen displays. When the lock screen displays Safe mode will be shown in the lower-left corner of the screen.

Method 2:

  • Long press Power Key > Long press the Power off icon.
  • Tap on the Safe mode icon to turn it on. Safe mode will be shown in the lower-left corner of the screen.

Once done, you can exit Safe mode by pressing the Power/Lock key and then tapping on Restart.

15. Check for Software Updates

In some cases, updating the software version can easily resolve multiple issues with the system glitch or cache data issue. To do that:

  • Open the Settings app > Scroll down to the bottom.
  • Tap on Software update > Tap on Check for Updates.
  • If there is an update available, make sure to tap on Download and Install.
  • Now, you’ll need to wait for the device to finish the updating process.
  • Once done, your handset will reboot automatically to the system.

16. Reset Network Settings

As the incoming calls and text messages regarding issues linked with the network settings or configuration on the handset, it’s better to perform the network settings reset manually by following the steps below. This method will help you to clear out potential network configuration issues or glitches whatsoever.

  • Go to the Settings menu > Tap on General Management.
  • Select Reset > From the list, choose the Reset network settings option.

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  • It’ll prompt you to confirm the Reset settings. Tap on it.
  • Finally, select Reset once again to proceed.
  • Once done, reboot the device to apply changes.

17. Reset All Settings

By resetting the all settings option on your Samsung Galaxy A32, you’ll be able to fix several bugs or glitches on your system something as app cache issues, incorrect settings, app preferences, and more. To do so:

  • From the Home screen, tap on Settings.
  • Go to General management > Scroll down and tap on Reset.
  • Select the Reset all settings option > Make sure to confirm the option by selecting Reset settings.
  • Now, enter your device PIN/Pattern/Fingerprint > Tap on Reset settings to proceed.
  • Wait for the process to be completed and reboot the system.

18. Perform a Factory Reset

Last but not the least, if none of the methods work for you then you should perform a factory reset method on your Samsung Galaxy A32 by following the steps below. In this way, you can easily clear out all the possible glitches or cache data issues or system bugs, etc. To do this:

  • It’s recommended to take a full data backup before resetting the device. Otherwise, you’ll lose your important data for sure.
  • Once done, launch the Settings app on your device.
  • Tap on General Management > Select Reset.
  • Next, select Factory Data Reset > Select Reset.
  • Tap on Delete All and wait for the process to be completed as it may take some time. [If it asks for a device password/pin/pattern then enter accordingly]
  • Once the device reset is done, your device will boot to the system automatically.
  • Finally, go through the initial setup process, and you’re good to go.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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