Fix: Canon Pixma MG3620 Not Printing or Printer Not Responding

The Canon Pixma MG3620 is a highly popular printer that has garnered great reviews on the internet. It is an affordable wireless inkjet printer which is priced under $70 (at the time of writing this article). The best part is that it’s a wireless printer. So, you don’t need to stay close to it to print something. You can literally print anything while roaming in any part of the world. Although reviews and ratings are good on the internet for the Canon Pixma MG3620, like any other device, it also has its fair share of problems.

Canon Pixma MG3620 not printing

Canon Pixma MG3620 not printing is the most common problem many users have reported. While, some users are getting the Printer not responding error message when they try to print something. These issues are not just limited to Canon printers, it occurs on many printers either because of a wrong configuration or incorrect ink cartridge installation. Issues with the Wi-Fi connection or hardware are also among the prominent reasons for the Canon Pixma MG3620 to not print anything.

Now that we have some understanding of the possible reasons, let’s move on to the next section, where we’ll try some best solutions that have helped many users in fixing the same problem.

Canon Pixma MG3620 Not Printing or Printer Not Responding, How to Fix?

You do not ‌need to apply all the fixes that I’ve mentioned in this article. Simply, keep on trying the solutions until you see your Canon Pixma MG3620 starts printing again. With this point in mind, let’s go to the solution number 1.

Solution 1: Make Sure Papers and Ink Cartridges Are Inserted Properly

If the pages are not inserted properly, the printer won’t be able to take out a single sheet from the group, and thus the printing process might fail. The papers might get rearranged after you have used the device for a couple of days. Hence, before you print, check if the pages are fitted in the proper way.

An incorrect installation of an ink cartridge might lead to a print failure. In this case, you might have to replace one or both of the black and tricolour ink cartridges.

Solution 2: Restart Your Computer and Canon Printer

It’s an age-old method to fix general issues with the device like system glitches, temporary bugs, temporary cache, etc. Restart your computer and the Canon Pixma MG3620 printer, and check if it can spell out success for you.

Solution 3: Check the Connection

There are many ways to connect your Canon Pixma MG3620 printer to another device to facilitate printing. Based on which method you use, make sure you are not missing these important points.

If you use a USB cable method, make sure:

  • You have connected one end of the USB cable to the printer and the other end goes into the computer. There should be no USB hub.
  • The cables are not loose. It should be connected firmly on both ends.
  • Try another USB port on your computer and check if the issue is fixed.
  • Try a different USB cable and see if this works for you.


If you use the Wi-Fi method, make sure:

  • The internet connection is reachable and stable.
  • Check the internet connection status on your printer and see if it is properly connected to the network.
  • Reboot your router and check if the problem is fixed.


If you use the Bluetooth method, make sure:

  • Both the devices are close to each other.
  • Both the devices are paired to each other via Bluetooth.
  • Re-pair your Canon printer with the computer and see if this works for you.

Solution 4: Restart the Print Spooler Service

The Print Spooler service controls your print jobs and temporarily stores print jobs in the computer’s memory. This service on your computer might not be functioning properly, which could be the reason ‌your Canon printer isn’t responding. You should restart the Print Spooler service and check if the problem is fixed.

Here’s how to restart the Print Spooler service:

  • Press the Windows logo key and R on your keyboard to open Run. Alternatively, you can right-click on the Windows logo and select Run.
  • Type services.msc and press the Enter button. It will open the Services window.
  • Find Print Spooler and tap on it.
  • Click Restart.
  • Close the window and check if you can print anything with your Canon printer.

Solution 5: Run the Windows Troubleshooter

Windows has a built-in troubleshooter which is good enough to fix common issues. It can also detect issues with the printing service and fix them.

Here’s how you can do it:

  • In the search box, type Settings and press Enter. This will open the Settings app.
  • Click on System.
  • Scroll down until you see the Troubleshoot option. Tap on it.
  • Click Other troubleshooters.
  • Run the troubleshooter for the Printer. Windows will automatically check for problems.
  • Follow on-screen instructions to complete the printer troubleshooting.

Solution 6: Update Your Printer Driver

Your computer might be running an outdated or an incorrect printer driver. If this is the case, your printer won’t be responsive or it may not work at all. You should update the driver and check if can do the trick for you.

Here’s how to update your printer driver:

  • On your Windows computer, type Device Manager in the search box and press Enter.
  • Expand Print queues.
  • Right-click on the Canon printer driver and select Update driver.
  • Select Search automatically for drivers. Windows will automatically look for new drivers.
  • Follow some on-screen instructions to update the driver.

Once the latest driver is installed, reboot your computer and the printer, and check if the problem is fixed.

I hope this guide was helpful to you. Were you able to fix the problem on your Canon Pixma MG3620 printer? Which solution did the trick for you? Do let us know your thoughts in the comments below.

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