Common Problems in Huawei Y9s and Solutions

Problems related to a smartphone are not always necessary to be complex. When the users are familiar with the software and the hardware domain of a device, it is possible to simply have results against these issues in no time. The solutions listed in this post can bring results immediately when applied with proper attention. There are users who often customize them and make mistakes during the actual implementation. This can sometimes cause an additional problem in the device for which we at www.getdroidtips.com cannot be blamed. It is to be kept in mind that common problems are caused mainly because of android bugs that find their entry in a smartphone during Android updates. Go ahead now and check how to fix common problems in Huawei Y9s.

Connectivity Problems

Bluetooth connectivity problems

Solutions

Your device might be running in the power saving mode. It can be a reason to this problem
Check if any form of radiation level around your device is too high. The same can be a reason to this problem
The reason to this problem is nothing but hiding the visibility of your Bluetooth connection around you
Check and make sure the data which you are exchanging is not supported by any of the device
This problem could be there due to imposing any form of restrictions on your device
The reason you have to face this problem is nothing but incompatibility of the Bluetooth version on both the devices
You might be facing this problem just because your device is having something wrong with the Bluetooth antenna. Check the default Bluetooth drivers as well
Make sure the problem is not there just because you are trying to send a very large amount of data in one go
Make sure the problem is not there just because your Huawei Y9s is having something wrong in the OS
Clear the cache data of the device and check if this helps you to fix the problem
Check and make sure this problem is not caused just because you imposed any time limit on your Bluetooth connection
The reason to this problem is nothing but not pairing the devices correctly to each other
Sometimes this problem is caused just because of presence of any virus in the devices connected to each other
Check if there is no storage space available on your device. The same can be a reason to this problem
A basic reboot can fix this problem. Try the same

Wi-Fi/Internet connectivity problems

Solutions

Go for a basic troubleshoot to your internet connection in the network settings. Check if this helps to deal with the problem
Check the overall number of devices connected to the router. Disconnect a few and check if this helps to fix the problem
You might have forget or entered an outdated password in the device to connect it with the phone
The reason you are experiencing this problem is nothing but a fault related to the Wi-Fi antenna on the device
Simply make sure the actual problem is not caused just because your Huawei Y9s is running in the safe mode
Sometimes it’s nothing but not configuring the Wi-Fi router properly which can cause this problem
Make sure the actual problem is not related to the IP address of your device which is causing any conflict on the network
Your internet connection bandwidth limit might have crossed and the problem is caused because of the very same reason
Check if this problem us there just because your device is having something wrong with the hardware components inside
Make sure the problem is not there just because of limited or weak connectivity. This happens when the router is placed away from the device
There are chances that the actual problem is with the phone browser you are using
Sometimes the users have to face this problem just because of opening a web address banned by the network provide
Don’t customize the LAN Area Network settings on the device. The same can stop the internet
Make sure the problem is not there just because the services are withdrawn from your internet connection
The reason to this problem is nothing but a fault in the Wi-Fi router you are using

Mobile data not working

Solutions

Your data pack might have expired. Check the same and make sure it is not the reason to this problem
This might be happening due to crossing your daily bandwidth limit usage. Check if this is the case
Make sure the actual problem is not with the phone SIM card. Refer to the solutions listed under the headline “SIM/Network Problems” in this post
Make sure if the internet services are facing an obstacle on your phone due to any of the possible reason
This can happen in some cases when the phone is updating the installed apps or is downloading the OS updates. Check if this is the reason
Simply make sure the actual fault is not caused just because the storage space is not available in the phone. This can happen in certain cases
A problem with the service provider or with the network can be a reason you have to face this fault in your phone
Make sure you are not confusing this problem with the slow internet speed
Check if the problem is caused by a poor signal strength on your Huawei Y9s
Reset the network setting to the recommended mode in case you customize them. This can solve the problem for sure
Simply restart the phone and check if this help you to fix the issue
Turning the roaming services OFF can be a reason to this problem on your device
Check if the network mode selection on the phone is wrong. You might have selected a 2G/3G network in the same when you are using a 4G SIM
Clear the cache partition of the device and check if this solves the problem on your device

GPS Problems

Solutions

Check if the internet connectivity on the device is poor and the same is causing this problem
Make sure the actual problem is not in the phone GPS sensor. Check and get it repaired if you find the same
The problem could be there in the GPS antenna of the device. Thus, check the same and take the action required
Toggle the phone GPS and check if this works
Sometimes running a number of apps in the phone that access the phone GPS cause this problem. Close a few and check if the problem is solved
Check if the phone location services are ON. This is required for the proper working and functionality of phone GPS
Enabling power saving mode on your Huawei Y9s can be the reason to this problem
Make sure the GPS problem in the device is not related to the failure of any hardware component
Check if any important OS update is spending and install the same. This can solve the GPS-related common problems in Huawei Y9s
Select high accuracy mode in the location services and restart your device. This may solve the problem
Check if this problem can be solved by updating the Google maps
Recalibrate the GPS on the device using the compass app and check if the problem is eliminated
The phone GPS might be disabled or turned OFF manually. Check and turn it ON if so
Refreshing the GPS data on your device can solve this problem. Check if this works
If nothing work, perform a factory restart by saving the phone data first and check if the problem is gone

SIM/Network Problems

Solutions

Simply eject the SIM card from your phone. Check if it is having damage on the same. Make sure the SIM tray is also in proper working condition
Sometimes the SIM card is having stain on the same or the moisture which causes this problem. Simply clean it gently and check if this helps you to deal with the problem
One of the SIM/Network related common Huawei Y9s problems is locking the access to the SIM card with a pin. Check and remove the same
The reason you are facing this problem is either because some services are suspended or not activated on your SIM card
The reason to this problem is your presence at a location where phone networks are restricted
Check and make sure the phone bootloader is not unlocked. If you do so, it may invite a wrong update and can cause this problem
Open the network settings and check if the network selection key is set to automatic mode
The reason you are facing this problem is nothing but a physically damaged network antenna on the device. Check other problem also which can affect its working
This problem might be there just because the Airplane mode is turned ON. Check and disable the same
Sometimes users have to face this problem just because of not turning ON the roaming services while going outside the city/provision
Do check and make sure the 4G enabled SIM card is not inserted in slot 2 when there is no SIM in the first slot
Check and make sure the problem is not there just because the SIM card is manually turned OFF

Overheating Problems

Solutions

The overheating of the device might be due to using a power bank of high output power
There are chances that the actual problem is not caused just because of installation of multiple games in the device by customizing its settings
The reason to this problem is nothing but the factors related to environment around
Check if a forced restart can help you to fix this problem easily
Sometimes it’s nothing but a battery glitch in the phone which causes this problem
You simply need to make it sure that the actual problem is not caused in the Huawei Y9s just because its power settings are customized
Check and make sure the problem is not associated with a phone virus
You simply need to make it sure that the cache data of the apps is not causing this problem
Check and make sure any previously installed app is not the actual trouble creator
Check if this problem is there just because your smartphone is running in the power saving mode all the time
Many users have to face this problem just because of overheating their device
Check if a charger you are using is having something wrong with the same. A third-party charger can be the actual reason to this problem
Your smartphone might not be releasing the excess heat generated by the phone hardware inside
Wipe the cache partition and check if this helps you to fix the problem
Simply make sure the reason to this problem is not associated with the phone OS. Update it and check if the problem is gone

Slow Performance

Solutions

This can happen due to not clearing the cache data of your device. Do it now and check if this works
There are chances that the actual problem is caused just because your device is not having any problem in the RAM. This can slow down the performance for sure
Do check if the actual problem is there just because your smartphone Operating system is having a bug in the same
The installed apps in the Huawei Y9s are largely responsible for the slow performance in most of the cases. Update them and check if there is anything in them which needs to be addressed
The reason you are facing this problem is nothing but slow operating internet on your device. It is often confused with the slow performance
A recently installed theme on the device can sometimes slow down the overall performance of the device. Check if this is the reason
Make sure the phone browser is not having multiple tabs open in the same
Check if it is nothing but multitasking which is causing this problem
There are chances that the actual fault is caused just because the phone is running in customized settings
Simply delete the temporary files stored in the phone and check if this helps you to fix the problem
Make sure the actual problem is not caused by a phone virus
You simply need to make it sure that the problem is not related to any of the accessory you are using with the device

Poor Camera Quality

Solutions

This problem could be there just because you are running the phone in the power saving mode. Check and disable it. The problem will probably be gone after doing this
The reason you are facing this problem might be because of opening the Huawei Y9s camera through any other app than the default
The camera-related common Huawei Y9s problems are often caused by OS bugs. Check and fix them
Check and make sure the camera lens is not having any debris or moisture on the same which can cause this problem
The reason to this problem is nothing but a problem in any of the hardware components in the phone
Simply make sure the problem is not having any relation with the installed apps in the device. They can block some features the phone camera needs to operate reliably
Do check and make sure the actual problem is not caused just because your device image stabilization option is disabled. Use it to get the quality images
Sometimes this problem is caused just because you are using the burst mode to capture the images
There are chances that the actual problem is caused just because a wrong shooting mode has been selected by you in the camera settings
Select the HD mode in the camera settings and this will probably fix the problem
Make sure the camera flashlight is turned ON whenever there is a need of the same
Not using the camera zoom feature can help you to capture quality images very easily
Select the maximum camera pixel density and check if this helps you to fix this problem

Screen not working properly

Solutions

In case your phone experience a sudden jerk recently, the same can be a reason to this problem
Simply make sure the actual fault is not caused just because your phone is having something wrong with the glass guard on the screen. Remove it and check if this works
There are chances that the actual problem is directly related with the screen sensors. They might not be operating accurately
Sometimes the users have to face this problem just because of sharing their device screen with any other gadget around. Turn OFF the screen mirroring option and check if this helps
The storage space in you Huawei Y9s might be filled completely and the same can be the reason to this problem
In case any app has been installed recently, remove it and check if this helps
Sometimes it’s nothing but blocked apps and data in the device that causes this glitch. Remove them and check if the problem is gone
Try to wipe the cache partition and check if this helps you to eliminate the problem
The reason you are facing this problem is nothing but a physical or a liquid damage caused to the device screen
A forced restart can help you to eliminate the problem in the device
There are chances that the screen is having something wrong with the hardware components inside
Do check and make sure the problem is not caused by general overheating of the phone

Slow Charging

Solutions

Avoid using a low-quality charger or the one which actually doesn’t belong to your phone. This can be a reason you are experiencing the problem
Simply make sure the actual problem is not caused just because your Huawei Y9s is running in the power saving mode
Sometimes turning ON some specific feature such as Wi-Fi, Bluetooth and other can cause this problem while charging your device
The reason you are facing this problem is running multiple apps in the phone. Check
Do check and make sure the problem is not related caused by the installed apps in the phone
Disabling the system bloatware can help you to fix this problem
Always keep the mobile data OFF while charging your device
It would be good to not to download any data when the phone is charging
Many users face this problem just because of not updating the phone OS when a new update arrives
Perform a software reset to your device and check if this helps you to deal with the problem
Don’t use any pirated accessory with your device. Disconnect it from any other gadget around with which it is connected through a cable
Perform a basic restart and check if this helps you to deal with the problem

Apps not working properly

Solutions

Install an antivirus application in your phone and scan it. Check if a virus is detected. The same might be causing the problem
Do check and make sure the safe mode is not turned ON. This can disable a few or all the apps in the phone and can be a reason to this problem
One of the reasons to the common Huawei Y9s problems related to apps is nothing but installing them in any third-party storage space than in the phone
Sometimes it’s nothing but customizing the phone or app settings that causes this problem. Check the same
There are certain chances that this problem is caused just because the installed apps have not been given the permission to access the phone features and the data stored in it
You might have imposed restrictions on your Huawei Y9s and the same can be a reason to this problem. Check if any feature is disabled
The installed apps in your device might be having coding errors. Check their reviews and rating before you install
Make sure the problem is not caused just because the installed apps are infected with a phone virus
Sometimes it’s nothing but a fault in the phone RAM which causes this problem
You simply need to make it sure that the actual problem is not caused just because your device is having something wrong with the OS
Remove the problem-causing app from your device and once again install it. Check if this helps you to deal with the problem
The reason you are facing this problem is nothing but not installing the apps in the phone in a recommended manner

Earpiece Sounds Robotic

Solutions

If you are using a wireless earpiece, simply make sure to connect them properly with the phone. Follow the recommended procedure for the same
Check and make sure the phone sound card is not having any of the problems in it
The actual trouble creator might be the music app you have installed in your device. Check and take the action required
Simply make sure the phone sound settings are not customized. Sometimes this can be a reason you have to face this problem
There are chances that the actual fault is caused just because your phone is running in the safe mode. Disable it and check if this works
The reason you are facing this problem is nothing but the presence of a bug in the phone Operating system
The earpiece you are using might not be compatible with the Huawei Y9s. Check if this is the actual reason
There are chances that the actual problem is caused just because of non-working earpiece connector due to any issue in the same
The earpiece might be giving the robotic sound due to a signal attenuation problem. Check the same
Make sure the problem is not caused just because your device is having something wrong with the hardware components inside
You might be playing low-quality music in your phone and is experiencing the problem because of the very same reason
Simply check and make sure the fault is not caused just because the earpiece speakers are not in working condition
Sometimes a low-network signal causes this problem when you are experiencing it during a voice call

Poor Battery Life

Solutions

Check if restarting to the device can solve this problem
Make sure the problem is not caused due to a battery fault in the device
Check if there is a virus in your Huawei Y9s
Do check and make sure the phone GPS is not turned ON all the time
It’s nothing but the background notifications sent by the installed apps in the phone which can affect the battery performance. Clear them all
Disable anything that wakes your phone screen without any reason
Sometimes it’s nothing but the background running apps that causes this problem
Make sure the Wi-Fi and Bluetooth are not turned ON without any use. They might be searching for the nearby Wi-Fi and Bluetooth devices continuously. This can affect the battery performance for sure
Make sure there are no power-hungry apps installed in your device
The reason you are facing this problem is nothing but sharing your device internet connection through Wi-Fi hotspot
Downloading data in your device continuously can be the reason you are facing this problem
Check if the phone is having a battery problem in the same

Huawei Y9s Fingerprint Sensor Issue

Solutions

First of all, simply clean your hands. Dust or debris on the fingers can be a reason to the problem. Check and take action required
Gently clean the fingerprint scanner on the phone with a soft cloth and check if this solves the problem
This problem can sometimes declare its presence due to completely filling the storage space of the phone
The fingerprint scanner might not be working due to a bug in the Operating System. Check and take the required action.
Simply delete the saved fingerprint from your Huawei Y9s and add it again. This can solve the problem
One of the reasons to the fingerprint-related common problems in Huawei Y9s is nothing but putting pressure on the fingerprint scanner very softly. Put a bit more pressure on the same with your finger and check if this works
Always make sure to add more than one fingerprint
Your fingers might be wet and the same can be a reason to this problem
Always give priority to the phone updates. Installing them make sure the problem wouldn’t declare its presence
Check if there is a minor injury on your finger which might be acting as a barrier for the scanner when it try to read the information from the same
Performing a factory restart can solve this problem. If this doesn’t work, the reason to this problem might be a hardware fault in the phone.
Sometimes this problem could be there due to allowing multiple apps installed in the phone to access the fingerprint scanner on the phone. Check and take the action required

Huawei Y9s Not Turning ON

Solutions

Check if the phone battery is charged. This could be due to the consumption of entire juice from the same
An issue with the third-party app can cause this problem. Thus, check all the apps before you install them in the phone and make sure they are compatible with the same
Make sure to press the power button a bit harder and check if this helps
Sometimes this problem would be due to a fault in the power button. Check and take the action required
An unknown software glitch in the device can be a reason to this problem. Check and take the action required
There are chances that the phone is getting turned but it’s the screen which is not. Check and make sure this is not the actual issue in your case
This might be happening because you restarted or turned OFF your device when it was updating
Know the exact number of seconds for which you need to press the power button. Sometimes this problem is there just because you are pressing the same for a very short span of time
Liquid damage to your Huawei Y9s can be a reason to this problem. Check and take the action required
Hardware damage in your phone can be the reason to this problem. Check and get it repaired
Overheating can sometimes turn off the device automatically and you cannot turn it ON unless the inner temperature comes down the normal range
Check if the phone can be turned ON in the safe mode. Press the power button with the volume up/down button for the same. If this doesn’t work, try opening it in the recovery mode

Huawei Y9s Not getting charged via cable/charger

Solutions

Check if this is a problem just because the phone battery is faulty
Make sure the phone charger is in proper working condition
A loose connection between the phone and the charging cable can be a reason to this problem. Thus, make sure to connect them properly
A bad app or the one installed from a third-party source can be the reason to this problem
Don’t use a third-party charger as this can be a reason to this problem
Check if dust or debris is there in the charging port and clean it. The same can be a reason you have to face this problem in your device
In some cases, the phone gets charged but the charging percentage icon which doesn’t give the correct information. This can happen due to a software bug. Check and install the latest updates if the same is pending
Sometimes the charging-related common problems in Huawei Y9s are experienced when the charging socket/power source you are using to charge your widget is faulty
Check if the actual fault is with the charging cable. Check and replace the same if required
This problem could be due to the detection of moisture in your Huawei Y9s. Check its level and take the required action
Remove the last application you installed and check if this helps you to deal with the problem
An issue with the phone motherboard can be the reason you have to face this problem
The pins in the phone socket might be damaged and the same is causing this problem. Check the same
Drain the phone battery completely and charge it again. Check if the problems is solved
Performing a forced restart to the phone can fix this issue. Simply try the same

Unfortunately camera has stopped

Solutions

Check the default camera driver software in the phone. Check if installing the new updates for the OS fixes this problem
Make sure you aren’t using a third-party camera application which is not compatible with your Huawei Y9s
Disable the safe mode if your phone is running in the same
This problem could be there just because the phone has something wrong with any of the hardware components inside
Close the camera application if it is running in the background and open it again after 30 seconds. Check if this solves the problem
Delete the cache of the camera application and check if this helps you to deal with the problem
Do check and make sure the actual problem is not caused just because the camera lens is faulty or damage
There might be no storage space available in the phone or in the memory selected for storing the camera files and the same can cause this problem. Most of the times the camera-related common problems in Huawei Y9s are because of no other reason than this

Solutions

Check if the concerned app is outdated. Updating the same from the Play Store can fix this problem.
Do check if the Google Play Service on your device is having something wrong with the same because it can affect the working of installed applications
The low storage space on your device can be a reason for this problem. check and do the needful in this regard
There are chances that the actual problem is with your account created on the app. Check
Make sure there are no recent changes in user’s policies of the concerned app
One of the reasons for the app login-related common problems in Huawei Y9s is not cleaning the cache data of the concerned app. Try it and check if this solves the problem
You might be running the app in custom mode. Check this as it’s a common reason for this problem
A weak internet connection can also be the reason for this problem. Check it and do the needful
Check if there is a security concern with the app which is responsible for this problem

MicroSD card problems

Solutions

Check if the problem you are facing is just there because you haven’t inserted the card properly in the phone
Loading the microSD card with inappropriate and corrupt data or the one which is not supported by the phone can be another reason for this problem
Make sure the card you are using is actually in working condition
Do check if this problem can be solved simply by ejecting and inserting the card again in the phone
One of the reasons for the micro-SD card-related common problems in Huawei Y9s is the presence of a virus in the data stored
Open settings and check if any kind of restrictions are imposed on the microSD card or the phone
Check if the card you are using is not supported by the device or if it is having a physical damage
Do check if this problem is there just because your phone can’t handle the memory card with the same storing capacity you are using
If the other methods don’t work, format the card and check if this solves the problem

Video Recording Issue

Solutions

Check if the camera lens is dirty. This can be a reason for the problem in your device
One of the reasons for the Video-recording related common problems in Huawei Y9s is the low storage space available. Check and empty the same
Running the camera app in custom settings can be a reason for this problem in some cases
You need to make it sure the problem is not caused just because your Huawei Y9s camera lens is physically damaged
There are certain chances that the problem is caused because of a software issue in the device. Update the OS if a new version is available and check if this fixes the problem
Turn ON airplane mode and check if videos can now be recorded. If so, simply close everything running in the background and close notifications. Restart your device after this
The problem might be there because you are using a third-party camera app your device cannot fully support. Check the same
Restore all settings to default in video recording settings and check if the problem is gone

Unable to Send or Receive Text Messages

Solutions

Make sure the contact you are sending the message to is not blocked
Check if the problem is there just because the message center number for the network operator is not correct or missing in your Huawei Y9s settings
Simply clean the message app data and check if the problem is solved
Erase some older messages that are no longer required and check if this works
Restarting your device may solve this problem. Try it and check
Remove the SIM card from your device and reinsert. This may solve the problem. Try it
Check if the problem is from the network provider’s end

Unable to Make Phone Calls

Solutions

This problem might be there because the Airplane mode on your device is turned ON. Check and turn it OFF
Eject the SIM tray and reinsert after 10 seconds. This may fix the problem
Reset the network settings to default in case you recently customize them and check if this works
Phone calls-related common problems in Huawei Y9s are caused often when the network selection mode is set to manual mode. Switch it to automatic and check if this fixes the problem
You might have blocked the phone contact you are trying to call. Check this in the block list
Simply restart your device and check if this fixes the problem
Make sure the call barring option is not turned ON because this can be a reason for this problem
Install any pending software update and check if this helps you to fix the problem
The reason for this problem might be a lack of calling credit. Check and fill the same

WhatsApp Not working

Solutions

Check if you are violating any WhatsApp user policy
Switch to default settings in the settings and check if this works
Check if the WhatsApp storage on your Huawei Y9s is completely filled. Erase some data and try again
Sometimes this problem is caused when a user login on the same account through multiple gadgets. Make sure you have not logged in your account from a PC/parallel smartphone at the same time
There are chances that you are running WhatsApp on an outdated OS. Check and take the action required
Simply switch to the latest WhatsApp version if you haven’t installed its updates for a long time
Make sure something is not wrong with your internet connection
Clear the WhatsApp cache data and check if this fixes the problem
WhatsApp related common problems in Huawei Y9s are caused in some cases when VPN is turned ON. Turn it OFF and check if the problem is gone

It always makes sense to fix common problems in Huawei Y9s after understanding the true meaning of all the solutions listed above. Keep it in mind that desired outcomes cannot be obtained in case the fault is related to the hardware domain of your device. This post cannot help you in such a situation. Scroll down and post a comment below in case you are having any other query about common problems in this device. Thanks and keep visiting our blog for all the latest information on Android technology.

Common Problems in Huawei Y9s and Solutions – Wi-Fi, Bluetooth, Camera, SIM, and More

Huawei Y9s Review and Specifications