You can also vice versa with the network connection. We should mention that the PlayStation Portal needs a stronger and faster home internet connection to be able to play most of the titles through your PlayStation 5 console. So, there is no doubt about having the better internet.
4. Use the 5GHz Wi-Fi Connection
Any kind of Wi-Fi connection interference can trigger multiple issues with the system lagging or game running conflicts. In most cases, if multiple devices are connected to the same network, we recommend you switch to the 5GHz Wi-Fi band to avoid network congestion & slow bandwidth. It can improve the network connectivity and reduce the lag while gaming.
- Go to your Wi-Fi router dashboard via the web browser.
- Navigate to the Advanced Wi-Fi Settings.
- Select the 5GHz Wi-Fi band > Save changes.
- Then restart your router manually.
5. Set maximum Refresh Rate to 60Hz (PS5)
The PlayStation Portal is actually optimized for 60Hz gameplay which offers a stable and smoother gaming experience overall. Now, if your PS5 is set to a higher refresh rate then it may cause stability issues throughout the game with lags or stutters. You can follow the steps below to set the maximum refresh rate to 60Hz on your PS5.
- Go to the main menu on your PS5.
- Navigate to Settings > Select Screen and Video.
- Choose Video Output > Set the Maximum Refresh Rate to 60Hz.
6. Disable 120Hz Mode on PS5
Another thing you can do is disable the 120Hz mode on PS5 manually to reduce further compatibility issues with the games. If you’re not interested in using 60Hz as a maximum refresh rate then at least turn off the 120Hz mode by following the steps below.
- Head over to the main menu on your PS5.
- Navigate to Settings.
- Select Screen and Video > Choose Video Output.
- Disable the 120Hz mode.
7. Check the PlayStation Network
You should go to the PlayStation Network Service Status page to check whether there is any server downtime or maintenance process ongoing or not. As this is one of the primary reasons behind the PSN server connectivity issue for the PlayStation console users, cross-checking is important. If the server status shows issues with the PlayStation Network (PSN) then wait for a couple of hours and try again later.
Meanwhile, you can also follow the @AskPlayStation Twitter handle for further info regarding service outages or user reports. In this scenario, there is nothing to do from your end. If everything seems working at the PSN Service then you should follow the next method.
8. Factory Reset PlayStation Portal
As a final resort, you can perform a factory reset on your PlayStation Portal to clear all system file glitches. Do keep in mind that after resetting the handheld device, you’ll be signed out of the account & all user data or settings will be deleted on the PS Portal. To do that:
- From the top right screen of PS Portal, swipe left to view the quick menu.
- Now, go to Settings > Hit System.
- Select System Software > Choose Reset Options.
- Hit Reset and wait for the process to complete.
- Once done, the system will boot.
- Finally, go through the initial setup process & connect to your PS5.
That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.
