How to Fix If Gallery App Crash on Galaxy S20, S20+ or S20 Ultra after Update?

In this article, we’ll show you the options that you can do to fix the Galaxy S20 Gallery App Crash in straightforward steps.

Gallery app is one of most used and common app in a smartphone. But sometimes while using it we face unwanted crashes and sometimes it crashes in every while and made it impossible to use the app. Sometimes it is devices specific and sometimes it is dependent on the app, maybe some bugs from the application side.

Galaxy S20 Gallery App Crash

Fix, Galaxy S20 Gallery App Crash

Backup your Images & Videos

The first thing which needed to be done is that you must backup your important images and videos so that you can ensure data safety while implementing the following troubleshooting guides. Although only factory reset will erase your data in this guide, there is a risk of losing normal access to your images and videos via the Gallery app.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Galaxy but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

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The other way of the reboot is as follows:

  • Press and hold the Volume Down button.
  • While holding it down, press and hold the Power key.
  • Keep the button held for 10 seconds, it will be restarted automatically.

If this doesn’t work then head to the next method.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  • Open the Settings app.
  • Tap Device Care.
  • Tap the 3-dot at the top.
  • Select Auto restart.

Troubleshoot Gallery App

Force Quit

This is usually recommended to fix minor app bugs. There are two ways to do this.

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Method 1: Close an app using Recent Apps key

  • On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  • Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  • Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

  • Open the Settings app.
  • Tap Apps.
  • Tap the More settings icon (three-dot icon, upper right).
  • Tap Show system apps.
  • Find and tap the app.
  • Tap Force Stop.

Clear app cache

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Cache button at the bottom.

Delete app data

  • Open Settings from either Quick Nav menu or the launcher.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Data button.

Reset app preferences

  • Open the Settings from the launcher.
  • Tap Apps.
  • Tap on More settings at the upper right (three-dot icon).
  • Select Reset app preferences.
  • Restart your Galaxy and check for the problem.

Update Gallery app

Part of your app troubleshooting for this situation is to ensure that the Gallery app is fully updated. If you deleted the app’s data, make sure that you manually check for an update.

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  • Open Gallery app.
  • Tap More settings icon (three dots in the upper right).
  • Tap Settings.
  • Tap About Gallery.
  • Tap the Update button. If there’s no available update button, that means that the app is fully updated.

If your Gallery app still keeps crashing and you can’t open normally to access its settings, just ignore this suggestion and proceed to the next.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Turn OFF the device.
  • Press and hold your device’s Power button till the model name screen.
  • When the SAMSUNG logo appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

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After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open Settings from Launcher.
  • Tap on Apps.
  • Tap See All Apps.
  • Tap an app that you want to uninstall
  • Tap Uninstall.
  • Tap OK to confirm.

Reset app preferences

  • Open the Settings from the launcher.
  • Tap Apps.
  • Tap on More settings at the upper right (three-dot icon).
  • Select Reset app preferences.
  • Restart your Galaxy and check for the problem.

Update apps and system software

To check for Play Store app updates on your Galaxy:

  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap My apps & games.
  • Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap Settings.
  • Tap App download preference.
  • Select Over wifi only (select Over any network if you don’t have wifi).
  • Tap Done.

Follow the below steps to update system software:

  • Open Settings from either Quick Nav menu or the launcher.
  • Go to the More tab, then tap on About device.
  • Tap on the Software update.
  • If a system update is available, you’ll see the option on the screen. Tap Download and Install.
  • If your system is up to date, you will see a message stating that the system is up to date.

That is all. You have successfully checked for a system update on your Samsung Galaxy S20 (Plus) and S20 Ultra.

Here are a few things that are needed to take care while updating your Samsung Galaxy S20 (Plus) and S20 Ultra or any device:

  • Your device must be connected to the internet.
  • Your device must have enough space to download the update.
  • Your device should have enough charge, more than 50% to install the update.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open the Settings from the launcher.
  • Scroll to and tap General management.
  • Tap Reset.
  • Select Factory data reset.
  • Tap Reset to continue.
  • Tap Delete All to confirm the action.

From Recovery:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  • Press the Power button to select ‘Wipe data/factory reset.’
  • Use Volume Down to highlight Yes.
  • Press the Power button to confirm the action to clear your phone data.

Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.

If you have any queries regarding this, the comment section always available for you.

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