Garmin smartwatches are rugged, and for the price, they provide excellent functionality to the end users. A Garmin smartwatch ish available for every budget, and most of these watches offer great value. But these watches are not free from errors. There have been reports in the past about the Garmin Connect app not tracking steps correctly.
It is a big letdown as a smartwatch without proper step tracking will not appeal to many users. If you are one of these troubled users, this article will help you out. Here, we have listed all the solutions you can try to fix the issue. So without any further ado, let’s get into it.
Also Read: My Garmin Wearable Device’s Battery Drains Quickly | How to Fix
Page Contents
How do you fix the Garmin Connect app Not Recording Steps?
We will start with some essential solutions first. It would be best if you tried all the solutions mentioned here, one after the other until you find the one that works for you.
Restart your device:
As simple as it may sound, most software inconsistencies in a device can be fixed with a restart. And the problem with the Garmin Connect application could be solved on your device simply by restarting it.
Android:
- Press and hold the Power and Volume Up buttons.
- The power menu will show up on your phone. Select the option Restart.
iOS:
- Press the Volume Down and Power buttons until you see the power menu.
- Slide the slider at the top to turn off your device.
- After the device turns off completely, press the power button to turn it on again.
Now you also need to restart your smartwatch to clear out any possible data inconsistency on the watch.
- Suppose your Garmin smartwatch comes with a button. Press and hold the power button until it turns off. After it turns off, press the button again to turn on the smartwatch.
- If your Garmin smartwatch does not come with a button, plug the USB cable into the smartwatch and connect the cable to a power source. After that, remove the cable, and that will restart the device.
Try the next solution if restarting your smartphone and smartwatch does not help your case.
Turn on activity tracking:
On the Garmin Connect application, you need to have activity tracking turned on. The steps tracking feature won’t work without the activity tracking turned on.
Android:
- Open the Garmin Connect app.
- Tap on Menu.
- Select Garmin Devices.
- Select your Garmin Watch.
- Tap on Activity Tracking.
- Turn on the toggle for it.
- Tap on Sync to synchronize your watch.
iOS:
- Open the Garmin Connect app.
- Tap on More.
- Select Garmin Devices.
- Select your Garmin Watch.
- Tap on Activity Tracking.
- Turn on the toggle for it.
- Tap on Sync to synchronize your watch.
If Garmin Connect is not tracking steps even after this, try the next solution.
Clear App Cache:
Clearing out the app cache can fix most software issues with an application. The cache stored for an application can develop some inconsistencies over time, enough for your application to malfunction.
Android:
- Open up Settings on your phone.
- Go to Settings.
- Navigate to apps. You will see the entire list of applications installed on your phone here.
- Find Garmin Connect on this list, and once you find it, tap on it.
- Now, tap on storage.
- Then tap on Clear cache.
iOS:
- Open up Settings.
- Go to General.
- Select Storage & iCloud Usage.
- Under iCloud Usage, select Manage Storage.
- Scroll down and tap on Garmin Connect.
- Tap on Clear Data.
Try the next solution if clearing the cache data did not help with the steps tracking issue.
Update the application:
If you are using an outdated version of Garmin Connect on your device, that might cause your steps tracking problems.
Android:
- Open up Google Play Store on your phone.
- Search for Garmin Connect. Once you see it in the results, tap on it.
- If an update is pending, you will see an update button on the app page.
- Tap on it to update your application.
iOS:
- Open the App Store.
- Search for Garmin Connect. Once you see it in the results, tap on it.
- If an update is pending, you will see an update button on the app page.
- Tap on it to update your application
Try the next solution if Garmin Connect is not tracking steps even after updating it.
Reinstall the application:
Sometimes, simply updating an application is not enough. You must remove it from your device and install it fresh again.
Android:
- Open up Settings on your phone.
- Go to Settings.
- Navigate to apps. You will see the entire list of applications installed on your phone here.
- Find Garmin Connect on this list, and once you find it, tap on it.
- Now tap on Uninstall and follow the on-screen instructions to uninstall it.
- Restart your phone.
- Open up Google Play Store on your phone.
- Search for Garmin Connect. Once you see it in the results, tap on it.
- Tap on install and wait till it is completed.
iOS:
- Tap and hold the Garmin Connect app icon.
- Select Remove app.
- Follow the on-screen instructions to remove the app from your phone altogether.
- Restart the device.
- Open the App Store.
- Search for Garmin Connect. Once you see it in the results, tap on it.
- Tap on GET and wait till it is completed.
Try the next solution if reinstalling the application does not help your case.
Contact support:
If none of the solutions mentioned above worked for you, you should contact the customer support service of Garmin. In case there is any hardware defect with your watch, they should be able to help you out with a replacement as well.
So this is all about fixing the Garmin Connect app Not Recording Steps issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.