The Kayo app is a treat for sports lovers who love to watch their games on the go. It is a streaming service that lets users stream live sports and also on-demand games of the past. It is available on all major platforms, including iOS and iPadOS. But recently, there have been reports about some iPhone and iPad owners struggling to get the app to work on their devices.
Many have already subscribed to their plans, but the app is not working on their Apple devices. This can be frustrating for an end user. If you are one of these troubled iPhone or iPad users, this article will help you out. Here, we have listed all the solutions you can try to fix the issue. So without any further ado, let’s get into it.
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- How to fix Kayo App Not Working on iPhone and iPad?
How to fix Kayo App Not Working on iPhone and iPad?
It is impossible to determine the exact cause of your problem. So it would be best if you tried all the solutions mentioned below one after the other until your issue is resolved.
Reboot your device:
The first simple fix that you can try is a restart. Most software issues can be fixed with a single restart of most electronic devices. And the iPhone and iPads are no exception.
For iPhone:
Go to Settings and navigate to General. Then select the option Shut down. Then drag the slider to the right to turn off your smartphone. Now wait 30 seconds and then press the power button on the side to turn on your device again.
For iPad:
Go to Settings and navigate to General. Then select the option Shut down. Then drag the slider to the right to turn off your device. Now wait 30 seconds and then press the power button on the side to turn on your device again.
Try the next solution if the restart does not solve the Kayo app not working issue.
Force stop the application:
Sometimes force closing an application and restarting it is enough to eliminate simple software issues. So drag from the bottom of the screen to open up the recent apps menu and clear the Kayo application from this list. Once the app is removed from your memory, load it up again. Now, try using the application again.
If it still does not work, try the next solution.
Reset phone settings:
iPhones and iPads come with an option to reset all Settings. This will reset all your device’s settings to their default value, as when you first bought your new iPhone or iPad. Performing a settings reset can clear out several conflicts within the Settings menu that might be blocking your Kayo application’s functionalities.
Resetting settings will clear out everything from your Settings menu, though. This includes saved WiFi and Bluetooth connections as well. So perform settings reset only if you are willing to delete every saved connection on your iPhone or iPad.
For iPhone:
Open up Settings on your phone and go to General. Then tap on the Transfer or Reset iPhone option. Then select Reset and choose the Reset All Settings option. You will have to confirm your action by tapping on the Reset button on the confirmation page.
After this, your phone will restart on its own.
For iPad:
Open up Settings on your iPad and go to General. Then tap on the Transfer or Reset iPad option. Then select Reset and choose the Reset All Settings option. You will have to confirm your action by tapping on the Reset button on the confirmation page.
After this, your iPad will restart on its own.
After the restart, try the next solution if you still encounter the Kayo application not working issue.
Factory reset your iPhone:
After the settings reset, you can also try the factory reset option. This will clear every bit of data on your iPhone or iPad, though. So you need to create a backup of everything necessary to you and perform the factory reset.
For iPhone:
Open up Settings on your phone and go to General. Then tap on the Transfer or Reset iPhone option. Then select the Erase All Content and Settings option and the Reset All Settings option. You will have to confirm your action by tapping on the Reset button on the confirmation page.
For iPad:
Open up Settings on your iPad and go to General. Then tap on the Transfer or Reset iPad option. Then select the Erase All Content and Settings option and the Reset All Settings option. You will have to confirm your action by tapping on the Reset button on the confirmation page.
Try the next solution if the Kayo application continues to give you trouble on your iPhone or iPad even after the factory reset.
Check Kayo sever status:
Kayo provides streaming service to its subscribers, and if, for some reason, their servers are down for any maintenance, the app will not work. In such a scenario, you can only wait until the developers finish their work.
And several third-party services would let you check the server status of Kayo. But the best thing to do would be to check Twitter or Instagram handles of Kayo. If there is any maintenance going on, they will update it here.
If the servers are not down, but you still can’t get the Kayo app to work, try the next solution.
Check the date and time on your iPhone:
Data and time on any device that requires access to the internet need to be precise according to the geographical location. No ISP internet connection works properly if the date and time of the device are not in sync with the actual date and time of the region.
For iPhone:
To set the correct date and time on your iPhone, open up Settings and go to General. Then scroll down and find the option Time & Date. Tap on this and set the correct date and time per your region.
For iPad:
To set the correct date and time on your iPad, open up Settings and go to General. Then scroll down and find the option Time & Date. Tap on this and set the correct date and time per your region.
If the Kayo app still does not work correctly, try the next solution.
Check your internet connection:
None of the solutions mentioned in this article will work if you have a faulty internet connection. This is because the Kayo application requires an internet connection to serve its purpose.
iPhones and iPads access the internet using WiFi and Cellular data. And if you are using WiFi, you must ensure that the connection is secured and fast. To reset your WiFi connection, you can even reset your router. And to check the connection, you could connect some other device to the WiFi and check whether the internet connection is working correctly.
If you do not have WiFi and are using Cellular data to download apps, you need to check whether you have an active data plan. If your internet plan has expired or you do not have enough data balance on your connection, you won’t be able to use the Kayo app to stream anything.
Once you have ensured that your Internet connection is working correctly, you must also turn on Cellular Data for the Kayo.
For iPhone:
Open the Settings App and go to the Cellular or Mobile Data section. Here, turn on the mobile data and scroll down the screen to the Kayo application. Once you see it, tap on the toggle next to it to turn on mobile data for it.
For iPad:
Open the Settings App and go to the Cellular or Mobile Data section. Here, turn on the mobile data and scroll down the screen to the Kayo application. Once you see it, tap on the toggle next to it to turn on mobile data for it.
If the Kayo application still does not work correctly, try the next solution.
Update the Kayo app:
Like any other application, the Kayo app could also develop some bugs over time. And that is why the developers will push out updates for it whenever there is a requirement. So if you are using an older version of the Kayo application, you should update it to the latest version and check whether that helps.
For iPhone:
- Open the App Store.
- Search for Kayo.
- Once you see it in the results, tap on it.
- If an update is pending, you will see an update button here. Tap on that button and wait till the installation is complete.
For iPad:
- Open the App Store.
- Search for Kayo.
- Once you see it in the results, tap on it.
- If an update is pending, you will see an update button here. Tap on that button and wait till the installation is complete.
If updating the application does not help, try the next solution.
Offload and install the App:
In some scenarios, the update feature might not work. In that case, you should offload that Kayo app on your iPhone or iPad and install it again with the latest version. Offloading the app is a better option than uninstalling it because offloading will ensure that you do not lose the app’s data from your storage.
For iPhone:
To do this, follow the steps mentioned below.
- Go to the Settings App.
- Tap on General.
- Choose iPhone Storage.
- Find the Kayo app in the list that appears.
- Then tap on it and select Delete.
- After that, install the Kayo app on your iPhone using the App Store.
For iPad:
To do this, follow the steps mentioned below.
- Go to the Settings App.
- Tap on General.
- Choose iPad Storage.
- Find the Kayo app in the list that appears.
- Then tap on it and select Delete.
- After that, install the Kayo app on your iPad using the App Store.
Try the next solution if even this does not solve your Kayo app not working issue.
Restore your iOS:
iOS and iPadOS have a restore feature that lets the user restore the phone to a state when a restore file is created. But to even perform the restore, you need to have a restore file of a time when the Kayo application was running correctly. But you must understand that the restore process will erase all the latest data on your iPhone or iPad. Go ahead with this process only if you are sure that you have the backup of everything essential.
To perform the restore, follow the steps mentioned below.
For iPhone:
- Open Finder/iTunes on your Mac/PC.
- Connect your iPhone to the PC via Lightning cable.
- Unlock your iPhone using a passcode or FaceID.
- The device will appear in the Finder or iTunes window. Click on the device name here, which will display the summary page.
- Now, click on the Restore button and iTunes or Finder will erase the device and install the new OS.
- Do not disconnect the cable until the restore process is complete. You must select the latest backup option you created for the restore.
For iPad:
- Open Finder/iTunes on your Mac/PC.
- Connect your iPad to the PC via a USB cable.
- Unlock your iPad using a passcode or FaceID.
- The device will appear in the Finder or iTunes window. Click on the device name here, which will display the summary page.
- Now, click on the Restore button and iTunes or Finder will erase the device and install the new OS.
- Do not disconnect the cable until the restore process is complete. You must select the latest backup option you created for the restore.
Once this is complete, try using the Kayo application again. Try the final solution mentioned below if you are still struggling with it.
Contact support:
If none of the solutions mentioned above worked for you, then there is a chance that the issue cannot be fixed from your end.
In that case, You need to contact Kayo’s support team and inform them about your issue. They should be able to provide you with a proper solution to eliminating the issue.
So this is all about fixing the Kayo App not working on iPhone and iPad issues. If you have any questions or queries about this guide, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.