- A menu will appear; now click on “On-screen keyboard.”
- A virtual keyboard will appear on the screen; finally, enter your password by tapping on the alphabets with a mouse click to log in on the main screen.
After you are at the main Windows screen, follow these steps:
- Click on “Start Menu.”
- Select the settings option.
- A window will appear; now locate Ease of Access and click on it.
- Locate and select the keyboard section on the left-hand menu.
- Now, enable “Use the on-screen keyboard.”
After the on-screen has been launched, proceed as follows:
- Click on “Start Menu.”
- Now, search for Device Manager and open it.
- Expand the keyboard section.
- Now, right-click on your keyboard (the standard PS/2 keyboard) and select “update driver.”
- A window will appear; now click on “Browse my computer for driver software.”
- On the next window, select “Let me pick from a list of available drivers on my computer.”
- Now select “Standard PS/2 Keyboard” and click on “Next.”
- When you click the close button, a pop-up window will appear.
- Finally, click on Yes to restart your MateBook.
- After the MateBook boots up, you are good to go, and finally your keyboard will work.
This has worked for many users, so it might work for you as well.
Method 3: Toggle Filter Key
If the above method did not work for you, then you should probably follow this method.
- Click on “Start Menu.”
- Click on the settings button again.
- A window will appear; now locate Ease of Access and click on it.
- Locate and select the keyboard section on the left-hand menu.
- Now locate the “Use Filter Key” section.
- If it is enabled, then disable it, and if it is disabled, then enable it.
- Finally, your problem with the keyboard will be fixed.
Method 4: Update Keyboard Driver
If the above method also did not work for you, then you should probably follow this method.
- Click on “Start Menu.”
- Now, search for Device Manager and open it.
- Expand the keyboard section.
- Now, right-click on your keyboard (the standard PS/2 keyboard) and select “update driver.”
- A window will appear; now select “Search automatically for updated Windows driver software.”
- If a new driver for your keyboard becomes available, it will be updated and installed automatically.
- Finally, restart your laptop, and the keys not working problem will go away.
Method 5: Run Keyboard Troubleshooter
If the all-above method did not work for you, then you should probably follow this method.
- Click on “Start Menu.”
- Click on the settings button again.
- A window will appear; now locate Updates and Security and click on it.
- On the left-side menu bar, click on “troubleshoot.”
- Navigate to the “Keyboard” section and click on it.
- Press “run the troubleshooter.”
- Now, wait for the troubleshooter to detect your issues.
- And finally, restart your computer, and you are good to go.
Method 6: Check For Hardware Defects
If you’ve already tried method 4 and nothing worked, you can try a PC reset. If that also does not work, then it means that there is something wrong with the hardware. You may get the hardware fixed by any technician offered by the company itself or any local one; that’s up to you.
Conclusion
This brings us to the end of this guide for fixing keys not working on the HUAWEI MateBook issue. Please note that such keyboard issues can either be due to a technical glitch or a hardware defect. Before proceeding with the above troubleshooting methods, make sure to reboot your laptop once, as rebooting itself may fix most of the keyboard-related issues. If nothing works, the keyboard hardware may be damaged, and you might need to connect with Huwaei customer care to repair it.
