Fix: HUAWEI MateBook Camera Not Working

If you’re experiencing issues with your HUAWEI MateBook camera not working, you’re not alone. Many users have reported this camera issue not working, but the good news is that you can take a few steps to troubleshoot and fix the problem. In this article, we’ll go over some common causes of this issue and provide solutions to help get your HUAWEI MateBook camera up and running again. Whether you’re using the camera for video conferencing, streaming, or just taking photos, we’ll help you get your camera working properly so you can continue using your HUAWEI MateBook to its full potential.

How to Fix If Any Keys Not Working on HUAWEI MateBook?

What Causes HUAWEI MateBook Camera Not Working?

There could be several reasons why the camera on your HUAWEI MateBook is not working. Some possible causes include the following:

  • The camera app is not installed or has been uninstalled.
  • The camera app is disabled or not allowed to access the camera.
  • The camera hardware is not functioning properly due to hardware failure or other issues.
  • There is a problem with the operating system or other software that is preventing the camera from working.
  • The camera driver may be outdated or corrupted.
  • There may be a conflict with another application that is using the camera.

Fix HUAWEI MateBook Camera Not Working

Most HUAWEI MateBook users are facing the not working camera on their system. However, a camera is needed to perform any activities such as taking document pictures, recording videos, video calling, and more. If you are facing a camera not working on your system, then you can easily resolve them by following some potential solutions.

Fix 1: Restart Your System

Firstly, check to see if the camera app is installed. If it is not installed, you can try to install it from the Microsoft store or download it from HUAWEI’s website. If the camera app is installed, then try to restart the system. In addition, restarting the system can fix any minor issues and bugs on your HUAWEI MateBook laptop. To restart your system to fix a camera not working issue, follow these steps:

  1. Close any open applications and save any unsaved work.
  2. Click on Start menu or choose the Windows key on your keyboard to open it.

3. Click on the power icon in the Start menu and select “Restart” from the options.

4. Wait for your system to restart and check if the camera is working properly.

Fix 2: Allow Camera Access

If the issue persists after restarting your system, then the next thing you may need to do is check the camera has access. However, you can’t use the camera app if the camera is not allowed access. Here you can access the camera from the settings. To allow camera access on a HUAWEI Matebook, follow these steps:

  1. Open the “Settings” app on your Matebook.
  2. Click on “Privacy and security” in the left menu.

3. Scroll down, and you will be able to see App permission.

4. Click on “Camera” in the list of permissions.

5. Switch the toggle next to “Camera access” to the “On” position.

Fix 3: Reset Default Camera Settings

Sometimes resetting the default camera settings restores the camera app’s settings to their original, factory-default state. This can be useful if the camera app has become unresponsive or is not functioning properly. Resetting the default camera settings can also be a good way to start fresh with the app, allowing you to customize the settings to suit your preferences. It helps you to resolve the not working camera on your MateBook laptop. To reset the default camera settings on a HUAWEI Matebook, follow these steps:

  1. Open the camera app on your Matebook.
  2. Look for a gear icon or App settings located on the screen’s right side.
  3. Click on the App settings to open the camera settings.

4. Scroll through the list of settings and look for Reset options.

5. Press on the “Reset” option to reset the default settings.

Fix 4: Update the Camera Driver

It is important to keep your device drivers up to date to ensure that your device is running smoothly and efficiently. Updating the camera app driver on your Huawei Matebook will help improve the performance and functionality of your device’s camera. If you are facing an issue with the camera not working on your laptop, you can try updating the driver to the up-to-date version. It helps you to resolve the not working camera app on your laptop. To update the camera app driver on your Huawei Matebook, you can follow these steps:

  1. Go to the Home screen and press Windows+X.
  2. Here selects the “Device Manager” option.

3. In the “Device Manager” window, look for the “Cameras” section and click on the arrow next to it.

4. Right-click on the camera app driver and select the “Update Driver” option.

5. In the Update Driver window, select the option to “Search automatically for drivers.”

6. The system will now search for any available updates for the camera app driver and install them automatically.

7. Once the updates are installed, restart your Huawei Matebook to apply the changes.

Fix 5: Uninstall and Reinstall the Camera Device

To uninstall and reinstall the camera device on your Huawei MateBook, you will need to follow these steps:

  1. Open “Device Manager” by pressing the Windows key + X on your keyboard and then selecting Device Manager from the menu that appears.

2. In the Device Manager, click on the “Cameras” section.

3. Right-click on the camera device you want to uninstall and select “Uninstall device” from the context menu.

4. In the confirmation window that appears, select “Delete the driver software for this device” and again click the “Uninstall” button.

5. After the camera device has been uninstalled, restart your laptop.

6. After restarting, open the Device Manager again and verify that the camera device has been removed.

To reinstall the camera device, you will need to connect your Huawei MateBook to the internet and then open the Device Manager again.

In the Device Manager, click the “Scan for hardware changes” icon, which looks like a circle with a plus sign in the middle. This will start a scan for new hardware and should automatically detect and install the camera device on your Huawei MateBook.

Once the camera device has been reinstalled, you should use it normally.

Fix 6: Install Pending System Updates

Sometimes updating your software to the latest version can help fix many issues and improve the overall performance of your system. If you are still facing the not working camera issue on your MateBook laptop, you can resolve it by updating the software to the latest version. Here are a few steps you can follow to update your software.

  1. Open the “Settings” app on your MateBook.
  2. Click on “Windows Update.”

3. Here tap on “Check for updates.”

4. If an update is available, click on “Download and install” to begin the update process.

5. Wait until the update to download and installed. This may take some minutes.

6. Once the update has been installed, restart your MateBook to complete the process.

Note: It is recommended you back up your important files before updating them in case anything goes wrong.

Fix 7: Perform a Factory Reset

A factory reset on a HUAWEI MateBook will reset the device to its original state, removing any files or programs you have installed and restoring the device’s default settings. However, if you are facing an issue with the camera not working on your MateBook laptop, then you try to perform a factory reset. It helps you to resolve the camera not working issue on your laptop. To do a factory reset, follow the below steps:

  1. Open the Start menu and select Settings.
  2. In the Settings menu, select “System.”

3. In the System menu, select “Recovery” from the left-hand menu.

4. Under the Recovery section, click on “Reset PC.”

5. You will be given two options: Keep my files or remove everything. Select Remove everything to perform a factory reset.

6. Follow the on-screen instructions to complete the factory reset process.

Note: Performing a factory reset on your device will erase all the data on your HUAWEI MateBook, so make sure to back up any important files before proceeding.

Frequently Asked Questions

HUAWEI MateBook’s camera is not working. What should I do?

If your HUAWEI MateBook camera is not working, there are a few solutions you can take to try to troubleshoot the issue. These include:

  • Restarting your HUAWEI MateBook to see if that fixes the problem.
  • Check to ensure the camera is enabled in your HUAWEI MateBook’s settings.
  • Checking to see if any dirt or debris is blocking the camera lens.
  • Updating the camera driver or firmware.
  • Checking to see if any other programs or applications are using the camera.

If the solution is not working, you may need to contact HUAWEI customer support for further assistance.

Can I fix the camera on my HUAWEI MateBook myself?

If you’re comfortable with technology and are familiar with troubleshooting software and hardware issues, you may be able to fix the camera on your HUAWEI MateBook yourself. However, if you’re unsure of what you’re doing or are not confident in your ability to fix the issue, it’s best to contact HUAWEI support for assistance. Attempting to fix the camera yourself could cause further damage to your device if not done properly.

Can I get a replacement camera for my HUAWEI MateBook?

If your HUAWEI MateBook’s camera is not working and the warranty covers it, HUAWEI may be able to provide you with a replacement camera. However, it’s best to contact HUAWEI support to find out if this is possible and to get further assistance with obtaining a replacement camera.


The HUAWEI MateBook camera not working is an ordinary issue that a few factors can cause. While some of these may be hardware related, the issue can be solved by updating the device’s drivers or performing a clean reinstall of the operating system. However, we have mentioned some solutions to fix the not working camera issue on your MateBook laptop. If you tried all the solutions and still you are facing the issue, then it is recommended to contact HUAWEI support for further assistance.

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