Fix: Logitech G335 Headset Not Working or Not Recognized

Logitech G335 is an impressive, lightweight gaming headset with RGB lighting and 40mm audio drivers. It is compatible with any device with a 3.5mm headphone jack, be it a PC, Xbox, PlayStation, Nintendo Switch, or any mobile phone. Although Logitech makes good audio products, electronic products, by their varied nature, often run into problems. Many users have reported that their Logitech G335 headset is not working or failing to get recognized by the device it is connected to. If you’re also facing a similar issue with your Logitech headset, go through this guide, as we’ll uncover all the possible ways to fix the issue.

If your Logitech G335 headset is not working, the most common reason is that the device has failed to pair with the other device. The problem could have arisen due to an outdated audio driver. It could also occur if the headset is not set as the default audio device. If your computer is failing to recognize the Logitech G335 headset, the possible reasons include a defective audio jack, or there might be some bug. Without further ado, let’s jump on to the solutions to fix problems with your Logitech headset.

Logitech-G335 headet

Possible Fixes to Logitech G335 Headset Not Working or Not Recognized Problem

Fix 1: Check the Current Volume Level

The first thing you need to check is that the speaker is not muted or the volume is not set to too low. For now, let’s set the volume to the full and check if the headset is still not working. To change the speaker volume, click on the volume icon at the bottom-right side and take the volume slider to its extreme right.

You also need to make sure that the speaker is not muted. Tap on the volume icon located on the bottom-right side (just like we did a moment ago). Now, if there’s a cross symbol next to the volume icon, it means that the speakers are muted otherwise the speakers are unmuted. If muted, tap on the volume icon to unmute them.

Fix 2: Install the Latest Audio Drivers

An outdated audio driver for your Logitech headset can cause many problems. It can lead to a pairing-related issue or the headset might not be recognized by your PC. Therefore, it is essential to keep the drivers (not just the audio drivers) up-to-date to avoid any drivers related problems.

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Here’s how to update audio drivers on your PC:

1. Open Device Manager on your computer.

Device Manager (Windows 11)

2. Expand the Audio inputs and outputs options.

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Expand audio inputs

3. Find your Logitech headset and right-click on it.

4. Select Update driver.

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Device Manager - Update Audio Driver

5. Tap on Search automatically for drivers.

Device Manager - Automatically Update Audio Driver

Windows will automatically download and install the latest audio driver for the headset.

Fix 3: Select Logitech Headset as the Default Device

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Even after pairing your Logitech G335 with the computer, the sound is not coming out of the headset, likely, Windows has not automatically set the device for the audio output. You will need to manually select the Logitech headset as the output device, which can be done using the following steps:

1. Open the Settings app on your PC.

Settings App

2. Click on the Sound option.

Sound option

3. Select the Logitech headset to use it as an audio output device.

Sound devices

Fix 4: Run Windows Troubleshooter

With Windows troubleshooter, you can easily fix all the audio-related problems. However, sometimes it fails to detect issues and can’t apply any fixes. In such cases, you should use the solutions that we’ve mentioned in this article.

To run the Windows troubleshooter on your PC, follow these steps:

1. Open the Settings app on your PC.

Settings App

2. Scroll down and tap on the Troubleshoot option.

Windows 11 Troubleshoot option

3. Select Other troubleshooters.

Other Troubleshoot (Windows 11)

4. Tap on the Run button next to Playing Audio.

Run Audio Troubleshoot

5. Select your Logitech headset and press Next.

Windows 11 Audio Troubleshooting steps

Windows will automatically check for issues with the device or with the configurations. If found, it will apply the best possible fix.

Fix 5: Use the Headset With Another Device

In the above solutions, we tried to fix things on the software level. So, even after applying all fixes, the problem is still there, it’s likely a hardware fault. Either the headphone jack on your PC is defective or the headset is having an issue. All you need to simply use the headset with another device. If it starts working, probably you’ll need to replace the audio jack by taking the device to the service center.

In this blog post, we briefly talked about various solutions to fix the Logitech G335 headset not working or not recognized problem. I hope you were able to fix the problem with your Logitech headset. Do let us know your thoughts or suggestions (if any) in the comment section below.

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