Netflix is one of the most popular streaming services across the globe that allows the users to access with ease. It gained huge popularity in today’s social society with its exclusive features and simple interface. It provides several channels and shows like Hollywood movies, Tollywood movies, Animated films, and much more. Netflix is available as an app as well as a website, users can easily utilize it on their device either by installing the app or visiting the website.
However, with the release of the iOS 17 update, many users are unable to access the Netflix app on their iPhone. While a few users reported that their Netflix app keeps crashing or not working after updating to the iOS 17 version. This could be irritating especially if you’re watching your favorite streaming shows or movies and suddenly the Netflix app starts crashing.
The majority of users reported the problem on several platforms and forums including Reddit. Well, if you’re someone and having the same issue with the Netflix app on your iPhone, don’t brood. In this tutorial, we will discuss the most effective methods that you can take to troubleshoot and resolve the issue quickly. We will also discuss the common reasons behind the issue. Without further ado, let’s get started.
- Possible Reasons Why Netflix Crashing or Not Working on iOS 17?
- How to Fix Netflix Crashing or Not Working on iOS 17
- Fix 1: Check the Server Status
- Fix 2: Force Restart Your iPhone
- Fix 3: Force Stop the Application
- Fix 4: Check Your Internet Connection
- Fix 5: Refresh Your Internet Connection
- Fix 6: Check Date and Time Settings
- Fix 7: Check Your Netflix Subscription
- Fix 8: Reset Network Settings
- Fix 9: Reset Device Settings
- Fix 10: Disable Restrictions
- Fix 11: Update Netflix App
- Fix 12: Update Your iPhone
- Fix 13: Uninstall and Reinstall Netflix App
- Fix 14: Perform a Factory Reset
- Fix 15: Contact Support Team
Possible Reasons Why Netflix Crashing or Not Working on iOS 17?
The majority of users complain that they are unable to operate Netflix after updating to the latest iOS 17 version. However, there are numerous reasons behind the issue but most users encountered the problem after updating to iOS 17 update. Here are some possible reasons why Netflix crashing or not working on iOS 17. Including:
Netflix Server Issue: If Netflix crashes or is not working on an iOS 17 device, it could be due to several reasons. One common reason is the Netflix server status. There’s a possibility that the Netflix server is under maintenance, preventing the Netflix from functioning appropriately.
Internet Connectivity Issue: Another main possibility is the internet connectivity issue. If you’re connected with a poor or unstable internet connection, you may face trouble in operating the application on the device. Netflix works with a strong and stable internet connection, so you must connect your iOS device to a stable internet.
Outdated Netflix App: It is also possible that you’re running on the oldest version of the Netflix app, causing it not to work. This will happen with every application on the device. Make sure Netflix is running on the latest version.
Outdated System Software: Sometimes, an outdated system version can cause several issues with the device and apps including Netflix App. So, if your iPhone is running on the oldest version, you may face trouble with such apps or services on iOS 17.
Software Bugs & Issues: Lastly, there might be a chance that due to software conflicts and bugs, the Netflix app isn’t working or continuously crashing on your iPhone. As every latest version brings flaws and issues which could be frustrating especially if it’s affected with applications on the device.
How to Fix Netflix Crashing or Not Working on iOS 17
Try these below troubleshooting solutions to resolve “Netflix crashing or not working” issue on your iPhone. Make sure to follow the solutions carefully until and unless you fix the problem on your own by attempting the solutions. Without further ado, let’s dive into the solutions.
Fix 1: Check the Server Status
If Netflix keeps crashing or not working on your iPhone, there’s a feasibility that the Netflix servers are under maintenance. In that case, you won’t be able to access the Netflix App and it keeps crashing whenever you’re trying to access it. However, Netflix informs its users beforehand, either on its official website or Twitter/X. You can also visit DownDetector/Netflix to verify whether the servers are down or running correctly.
If you find that Netflix server is going on or running on maintenance, you can’t do any such things except waiting for a moment. Make sure to wait until or unless the server issues get fixed back to resolve the issue of their end. In case there is no server issue, you should follow the next solution.
Fix 2: Force Restart Your iPhone
Another most powerful and effective way to fix the problem is to force restart your iOS device. This is one of the best methods that fixes software issues and bugs. If you find yourself in trouble and encounter Netflix crashing or not working, you should force restart your iPhone.
The majority of the time, software bugs and malfunctions cause Netflix to not perform well. As we know, software issues appear while installing the latest version. However, restarting the device fixes several issues and bugs and you’ll get back to accessing Netflix again on your iPhone.
To force restart your iPhone, follow these steps:
- Press and quickly release the Volume Up button.
- Next, press and quickly release the Volume Down button.
- Press and hold the Power button (side button) until the screen goes black and the Apple logo appears on the screen.
- Once the Apple logo appears on the screen, release the power button.
Now your iPhone will start boot up, after that launch the Netflix app on your iPhone to check if the crashing issue has been fixed. If the issue persists, you should try the next solution.
Fix 3: Force Stop the Application
You can also try to force stop the Netflix app on your iPhone. It’s a simple trick that you can try to resolve the issue. Swipe up from the bottom of the screen and hold in the center of the screen. Here, you’ll see the app list or cards on the screen. Swipe left to right and look for the Netflix App and swipe it up to force quit the app. After that, launch the Netflix app and check whether the issue has been fixed or not.
Fix 4: Check Your Internet Connection
An internet connection plays a major role in operating the applications including Netflix app. Netflix is an online streaming service that needs a strong internet connection to function appropriately. If you are unable to access the Netflix app on iOS 17, probably the internet connection isn’t stable on your iPhone.
Not only Netflix, an unstable internet can cause several issues with certain apps on the device. Make sure to check whether the internet connection is secure and provides enough network. We suggest you check the current speed of your network by going to the Fast.com site. This will allow you to know your current speed network on your iPhone.
By visiting the site, you can find the current speed of the network that you’re connected with. In case the network is unstable, you should switch to the Wi-Fi network instead of cellular data. The Wi-Fi network provides a fast and secure internet on the device, and you can easily access the online apps including Netflix without any interruptions.
Fix 5: Refresh Your Internet Connection
If you’re using cellular data and it’s not providing enough network or the data isn’t working as usual, make sure to refresh the internet connection on your device. If you use cellular data to access the internet, you must toggle Airplane Mode to refresh the network connection. To do this, swipe down from the top-right screen and then tap the Airplane Mode icon to enable it. After that, wait for a moment and then tap on it again to disable it back.
This will help you to restore the network connection on your iPhone. However, if you use Wi-Fi instead of cellular data, you must refresh the Wi-Fi connection. To refresh the Wi-Fi connection, open the Settings app on your device and navigate to Wi-Fi. Tap on the toggle next to Wi-Fi to turn it off. After that, wait for a moment and then turn it on again.
Now connect the WiFi network and access the Netflix application to check if the issue has been fixed. If the issue persists, follow the next solution.
Fix 6: Check Date and Time Settings
The Netflix app needs a stable and strong internet connection to function correctly. As we know, date and time that has access to the internet connection needed need to be precise according to the current location on your iPhone. In case the date and time are not properly set then it may cause several issues with the applications and internet.
Make sure to check whether the date and time has been correctly set on your iPhone. If not, ensure to set the correct date and time. To set the correct date and time on the iOS 17 device, open the Settings and head over to General. Next up, scroll down and tap on the Date & Time option. Here, set the correct date and time as per your current location and region.
After setting the correct date and time on your iPhone, launch the Netflix app and check if the issue has been resolved. If the issue persists, follow the next solution.
Fix 7: Check Your Netflix Subscription
Netflix has a feature called “Autopay” for its subscribers that charges automatically every month. However, if you haven’t taken a subscription or it goes cancel for some reason, the Netflix app won’t work on your iOS 17. Make sure to check whether the subscription plan is active or has expired.
Fix 8: Reset Network Settings
As mentioned earlier, there’s a possibility that Netflix isn’t working due to an unstable internet connection. We also suggest you reset network settings on your iPhone. It will help you in fixing the network related issues and you’ll be back to access the internet connection again on iOS 17.
To reset network settings on your iPhone, follow the steps below:
- Open the Settings on your device.
- Tap on General.
- Scroll down and tap Transfer or Reset iPhone.
- Tap on Reset > Reset Network Settings. (Enter the passcode once the prompt appears on the screen).
- Finally, tap on Reset to confirm it.
- Wait for a few seconds to complete the reset process, and then restart the iPhone to apply changes.
Fix 9: Reset Device Settings
If resetting the network settings doesn’t work on your device, you should reset all settings on your iPhone. Resetting the device settings is one of the most workable methods of all time that fixes several issues including Netflix not working or crashing issues. By resetting device settings, you’ll get back using Netflix again on your iPhone.
To reset device settings on your iPhone, follow the steps below:
- Open the Settings on your iPhone.
- Tap on General.
- Scroll down and tap on Transfer or Reset iPhone > Reset.
- Tap the Reset All Settings from the pop-up menu. (Enter the passcode onec the prompt appears).
- Tap on Reset All Settings and confirm it by tapping on Reset All Settings option.
Once you have confirmed the process then your iPhone will automatically reboot. After that, launch the Netflix App and check if the issue has been resolved. If the issue still persists, follow the next solution.
Fix 10: Disable Restrictions
Most of the time, if you have enabled the restrictions on your iPhone, it may cause several issues including Netflix crashing and not working. In most cases, it also helps you minimize battery usage on the device. So, ensure to disable restrictions on your iPhone and then check the results.
To disable restrictions on your iPhone, follow these steps:
- Open the Settings on your iPhone.
- Tap on Screen Time.
- Next, tap on Content & Privacy Restrictions.
- Finally, disable the restrictions by tapping on the toggle.
After disabling the restrictions on the iOS 17 device, launch the Netflix application and check if the issue has been resolved. If the issue persists, follow the next solution.
Fix 11: Update Netflix App
An outdated app version can cause several issues including crashing, freezing, and not working issues. If the Netflix isn’t working or keeps crashing on your device, probably you’re using the oldest version. Make sure to check whether the Netflix app update is available on your iPhone. Ensure to update it to the latest version to resolve the issue.
To update Netflix App on the iOS 17 device, follow these steps:
- Open the App Store on your iPhone.
- Tap on your Profile icon.
- Scroll down to the bottom and you’ll see the list of applications.
- Find Netflix app from the list of apps.
- Tap the Update button next to the Netflix App.
- Once the update is finished, launch the Netflix App and check if the issue has been resolved.
Fix 12: Update Your iPhone
Apple frequently releases latest software updates to improve the performance and efficiency of the device. The latest version includes various features and benefits. It also fixes unknown bugs and glitches. If the Netflix app isn’t working or keeps crashing, probably you’re running on the oldest iOS version.
Make sure to update the iOS to the latest version as it improves the performance of the device. To check for updates, open the Settings > General. Here, tap on Software Update and your device will automatically check for pending software updates. Tap the Update button if any software updates are available on the screen. Once the update is finished, restart your iPhone to apply changes.
Fix 13: Uninstall and Reinstall Netflix App
If you have tried the above solutions and it failed to work on your iPhone, you should uninstall and reinstall the Netflix App on the iOS 17 device. There’s a feasibility that the Netflix app isn’t working or keeps crashing due to corrupted cache and data. In that scenario, the best way to troubleshoot the issue is to uninstall and reinstall the app.
This method is the last resort that you can take to troubleshoot the problem. Several users shared their feedback that they fixed the problem by reinstalling the Netflix App on their iPhone. It is suggested to apply this method on your iPhone and you’ll be able to access Netflix again without much hassle.
Simply, remove the Netflix app from your device. You can remove the app by holding the app for a moment and tapping on the Delete button. Once you uninstalled the Netflix app on your iPhone, download and install it from the App Store. Afterwards, try to attempt login and then check if the issue has been resolved.
Fix 14: Perform a Factory Reset
If you find yourself uncomfortable with all the applications on your device and the app keeps crashing or not working, you should factory reset your iPhone. Resetting the device will completely delete all the data on your iPhone including photos, documents, videos, and installed applications. Make sure to take a complete backup before resetting your device to the factory reset.
Once you’re ready with backup on your iPhone, follow the steps below to factory reset your device:
- Open the Settings on your iPhone.
- Tap on General.
- Scroll down and tap on Transfer or Reset iPhone.
- Next, tap on Erase All Content and Settings.
- Then, tap on the Continue button. (Enter the iPhone passcode once the prompt appears).
- Finally, tap on the Erase iPhone and that’s it.
Now your iPhone will automatically start the reset process, it takes some time to boot up, so have some patience. Afterwards, download and install the Netflix app and login with your credentials. Hopefully, the issue has been resolved with the Netflix App.
Fix 15: Contact Support Team
If none of the above solutions works for you to fix the “Netflix crashing or not working” issue on iOS 17, then ensure to contact the Netflix support team for further assistance. Their support team will probably suggest you with their best solutions and you can easily resolve the issue on your iPhone.
That’s how you can troubleshoot and fix the Netflix crashing or not working issue on iOS 17. We hope that this guide helped you. If you have other questions or doubts related to this, let us know and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.