Netflix Stopped Loading on OnePlus 8 Pro: How to Fix?

We are very much habitual of OTT apps like Netflix, Prime Video and Hotstar. But sometimes while using it we face unwanted crashes and sometimes it crashes in every while and made it impossible to use the app. Sometimes it is devices specific and sometimes it is dependent on the app, maybe some bugs from the application side. Follow this troubleshooting guide to fix when Netflix Stopped Loading on OnePlus 8 Pro.

In this article, we will walk you through in troubleshooting the issue where Netflix Stopped Loading on OnePlus 8 Pro. We will try to find out why the problem occurs so that we can deal with it effectively. After meeting this error, your messages app will stop working and you have to solve it by finding solutions from various forums and websites. But it’s really a big project to find solutions and try them one by one, right?

Fix, Netflix Stopped Loading on OnePlus 8 Pro

Check the Error

Netflix crashes are accompanied by a generic message such as “Netflix Stopped Loading” or “Netflix has stopped.” Such errors are usually useless and they don’t usually point to a specific cause so you can ignore them. However, if you have a more unique error code, make sure to take note of it and do a quick Google search about it. If you’re lucky and there’s an available online solution, that can help you fix the problem quickly.

Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

• Press and hold down the Power and Volume down buttons at the same time.
• Hold the Power button down for 10-15 seconds, or until the phone vibrates and restarts.
• If the phone turns off let go then press power again for 1-2 seconds to restart the phone.

Check Internet Speed

Video buffering usually takes more bandwidth than normal surfing or browsing the internet. Make sure your speed enough to stream that video. There are many ways to check internet speed. In our case, we are using a website called fast.com to check internet speed.

If your internet connection speed is faster but intermittent, it may also cause video streaming to lag or buffer. To check if you have an intermittent internet connection, connect to known working wifi. If the problem continues even when internet connection speed is fast, there may be other factors involved. Continue with the troubleshooting steps below.

Troubleshoot Netflix App

Force Stop App

You can do is to ensure that you close all active apps and those that run in the background. Sometimes, too many apps and services running together can overwhelm the system and cause random shutdowns or overheating.

• Open the app drawer and then tap Settings.
• Tap on Apps & Notification.
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Select Show system apps.
• Find and tap the app you want to force stop.
• Tap Force Stop.
• That was it.

Clear App Cache

• Open the app drawer and then tap Settings.
• Tap on Apps & Notification.
• Now, tap on See all apps.
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Select Show system apps.
• Find and tap the app you want to clear the cache.
• Tap Storage.
• Tap the Clear Cache button.
• Restart the device and check for the problem.

Clear App Data

• Open the app drawer and then tap Settings.
• Tap on Apps & Notification.
• Now, tap on See all apps.
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Select Show system apps.
• Find and tap the app you want to clear the data.
• Tap Storage.
• Tap the Clear Data button.
• Restart the device and check for the problem.

Update App

To check for Play Store app updates on your Galaxy:

• Open Play Store app.
• Tap More settings icon at the upper left (three horizontal lines).
• Tap My apps & games.
• Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

• Open Play Store app.
• Tap More settings icon at the upper left (three horizontal lines).
• Tap Settings.
• Tap App download preference.
• Select Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

• Tap Auto-update apps.
• Tap Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Reinstall App

Below are the steps to delete or uninstall an app on OnePlus:

• From a Home screen, swipe up or down from the center of the display to access the apps screen.
• Open the Settings app.
• Tap Apps & Notifications.
• Now, tap on See all apps.
• Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
• Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
• Tap Uninstall to delete an app.
• Tap OK to confirm.

Another way to easily uninstall an app is by going to the Home or Apps screen and holding the app icon. Here’s how:

• Go to the Home or Apps screen.
• Find the app you want to delete.
• Tap and hold the icon of the app.
• Select Uninstall.

Once the app has been uninstalled, restart the device and reinstall it to check for the problem again.

Reset App Preferences

• Open the app drawer and then tap Settings.
• Tap on Apps & Notification.
• Tap on More settings at the upper right (three-dot icon).
• Select Reset app preferences.
• Restart your device and check for the problem.

Reset Network Settings

• Open the app drawer and then tap Settings.
• Then go to System.
• And then Reset Options.
• Now, tap on Reset Wi-Fi, mobile & Bluetooth.
• Tap RESET SETTINGS.
• Enter your PIN or Password, then tap Next.
• Tap RESET SETTINGS again to confirm.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

• Switch off your OnePlus device.
• Now press and hold the Power and Volume Down buttons simultaneously until you see the recovery mode options on your device.
• Once you see the recovery options, you can let go of the two buttons.
• The Recovery screen menu will now appear.
• Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
• Wait until your device wipes out all cache or temporary data from the system partition.
• Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

• Turn OFF the OnePlus device.
• Press and hold the Power button.
• On the screen, press and hold Power off.
• Tap Ok to reboot into Safe mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

• Open the app drawer and then tap Settings.
• Tap on Apps & Notification.
• Now, tap on See all apps.
• Tap on an app, then tap Uninstall.
• Tap Ok to continue.

Reset Your Device

Factory Reset

• Open the app drawer and then tap Settings.
• Tap on then tap on System.
• Now, tap on Reset options
• Tap Erase all data (factory reset).
• Finally, tap on RESET PHONE.
• Don’t select the internal storage checkbox. Select it only if you are sure you have backed up everything on internal storage, including photos and videos, music, documents, and other files.
• Tap the ERASE EVERYTHING button now and let the phone do its thing.
• The device would restart automatically after performing the factory reset.

Hard Reset

• First, power off your phone normally.
• To turn it on, press and hold the Volume up + Power buttons simultaneously.
• Don’t release them until you see the OnePlus logo on the screen.
• Tap on the ‘Wipe data/Factory reset‘ option.
• Now tap on the ‘Wipe data/Factory reset‘ option to confirm your selection.
• The phone will reset and on the new screen, use the Volume up button to scroll to the ‘Reboot system now.’ This will reboot your phone normally and that’s it!

Conclusion

These were the few methods to troubleshoot the problem/issues you were facing with your OnePlus 8 Pro. Additionally, you can always contact tech support or visit your local OnePlus store or Service Center so a qualified Samsung technician can examine the issue.

Do you own an OnePlus Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for OnePlus are coming soon.

If you have any queries regarding this, the comment section always available for you.