Fix: OnePlus Open Fingerprint Sensor Not Working

OnePlus has recently launched its new foldable smartphone, the OnePlus Open, which is equipped with the powerful Snapdragon 8 Gen 2 processor that can easily handle difficult tasks. The phone comes with a sound-mounted fingerprint sensor that is fast and convenient for unlocking the device instead of using the lock screen password every time. However, since this is the first foldable smartphone from OnePlus, it is common to experience software and hardware issues.

The fingerprint sensor plays an essential role in unlocking the device, and many users depend on it. Although it is relatively simple to register a fingerprint, some users are facing issues with the sensor on their OnePlus Open phone. If you are one of those users, don’t worry. In this article, we will provide you with effective solutions to troubleshoot the issue on your own. By following the steps carefully, you can easily tackle the problem. So, without further ado, let’s get started.

OnePlus Open Device Overview:

The OnePlus Open is a powerful foldable smartphone that runs on Oxygen OS 13.2 which is based on Android 13. However, it comes with several features and benefits, where users can easily access it with ease. It is powered by Qualcomm Snapdragon 8 Gen 2 processor, which handles the difficult tasks and activities with ease. It features a dual-SIM (Nano) setup and talking about memory, it comes with 16GB of LPDDR5x RAM with the unique capability to expand memory by using unused storage. On the other hand, the device offers large storage with 512GB of UFS 4.0 onboard.

Talking about connectivity options, it comes with 5G, 4G, LTE, Wi-Fi 7, Bluetooth 5.3, and other options along with NFC and USB Type-C port. In addition, the OnePlus Open comes with two high-quality screens, where both the screens are quite impressive. The primary display comes with a 7.82-inch 2K Flexi-fluid LTPO 3.0 AMOLED Display that offers a dynamic 1-120Hz refresh rate, a 240Hz touch response rate, and 2800 nits peak brightness. The outer display comes with a 6.31-inch 2K LTPO 3.0 Super Fluid AMOLED display which boasts a 10-120Hz dynamic refresh rate and bright brightness and touch response.

Fix 1: Restart Your Phone

The first thing you have to do is restart your phone to remove the software conflicts and issues. This is the simplest method you can attempt to fix temporary issues and caches on the device. Generally, the fingerprint not working issue is mainly caused by software bugs and issues. In such cases, you should first restart your device and then check out the results.

Restarting the device is a useful trick that resolves several issues and glitches on the device whether it is related to software and settings.

To restart your OnePlus Open, follow these steps:

Press and hold the Power button (side button) until you see the options on the screen.
From the pop-up menu, you should select the Restart option.
Once you tap on it, your device will automatically shut down.
After a moment, your device will turn back on.

Fix 2: Place Your Finger Properly

Fingerprint sensor will work properly when you place your finger correctly. Make sure to place your finger correctly on the sensor and then check if the fingerprint is working or not. Also, ensure your fingers are clean while placing it on the fingerprint sensor so that the fingerprint sensor reads the image on your fingertip.

Fix 3: Remove and Re-Add the Fingerprint

OnePlus Open comes with a side mounted fingerprint, where it is much faster when it comes to unlocking the device using the fingerprint sensor. Although, if you’re trying to unlock the device using the fingerprint and it’s not working anymore, you should remove and re-add the fingerprint on your device. It is a simple method you should try that will help you in addressing the problem on your OnePlus Open.

Removing the fingerprint you’ve previously set up will completely remove and re-add it after a moment. By following this step, you will get back to use the fingerprint again on your OnePlus Open.

To remove and re-add fingerprint on your OnePlus Open, follow these steps:

Open the Settings app.
Scroll down and tap on the Security & privacy option.
Then, select Device lock > Face & Fingerprint unlock.
Tap on Fingerprint. Enter the phone passcode once the prompt appears.
Tap on the Delete button next to Fingerprint to remove it.
Once you remove the fingerprint, then set it up again.
Head over to the Fingerprint menu and set the fingerprint.
Enter the password once you start to set the fingerprint.
Ensure to place your finger correctly on the fingerprint sensor to recognize correctly.
Now, you’re done with the process. You should try checking whether the fingerprint is working or not.

Fix 4: Add a New Fingerprint

If removing and re-adding the fingerprint doesn’t work on your OnePlus Open, you should add a new fingerprint and check if it’s working. Most of the time, the fingerprint doesn’t work when you can’t set it properly. Make sure to add a new fingerprint on the device and check the results.

To add a new fingerprint on your OnePlus Open, follow these steps:

Open the Settings.
Scroll down and tap on the Security & privacy option.
Then, select Device lock > Face & Fingerprint unlock.
Tap on Fingerprint.
Find the option to add a new fingerprint.
Enter the phone password once the prompt will appear on the screen.
Ensure to place the finger correctly on the fingerprint sensor.
Once you’re set. Check whether the fingerprint is working or not.

Fix 5: Try With Another Finger

If the fingerprint isn’t working anymore on your device, then you should register the fingerprint with another finger to check if it’s working. In some instances, your thumb or other fingers aren’t clean as clear. Ensure to register the fingerprint by trying another finger and check whether the problem has been resolved or not. If the issue persists, you should follow other solutions.

Fix 6: Update Your Phone

In the sixth solution, you can update your OnePlus device’s software to fix temporary issues and caches on the device. Typically, a software update is crucial to improve the performance and efficiency of the device. It also fixes software conflicts and glitches on the device.

However, it is possible that the fingerprint is not working on your device due to software issues and glitches and updating it to the latest software version will fix the issue. To check for software updates, head over to the Settings > System > System updates. Here, your device will automatically check for software updates. Download and install the pending updates on your device.

Fix 7: Factory Reset Your Phone

If you have tried the above workarounds or it fails to work out on your OnePlus Open, you should perform a factory reset on your device. Factory reset is one of the powerful methods that software issues and glitches. Although, if the OnePlus Open fingerprint sensor is not working, you may resolve it by resetting your device.

Keep in mind that resetting the device to the factory default will completely erase all your phone data including photos, videos, and other data. Therefore, it’s necessary to take a complete backup before attempting this method on your device. Once you’re ready with backup, you can follow the steps to factory reset your device.

Open the Settings app.
Scroll down and tap on the Additional settings.
Tap on the Back up and reset option and then select Reset phone.
Under the Reset phone section, tap on Erase all data option.
Select the needed option and then confirm it.
Enter the phone passcode once the prompt appears on the screen.

Your OnePlus phone will automatically shut down once you proceed with the process. It will take some time to turn the device back on. Once the device boots up, then follow the on-screen prompts to set up the device. After setting up the device, ensure to set up the fingerprint and check if the issue has been resolved.

Fix 8: Contact OnePlus Support

If nothing works to address the issue, you should contact the OnePlus support team for further assistance regarding how to fix the fingerprint sensor not working issue. It could be possible that there’s an issue with the hardware or the fingerprint sensor has been physically damaged, preventing the fingerprint sensor from recognizing well. In that case, contacting the support team is the best option to address the problem.

They’ll probably suggest you with their best solutions you can take to solve the problem on your OnePlus Open. However, you can connect with the OnePlus support team by visiting the official website and tapping the contact us button. From there, you can find the contact number or directly mail him.

Wrapping Up

Fingerprint sensor is a vital component in the smartphone that lets you set up the fingerprint to unlock the device. Nowadays, every user sets their fingerprint to unlock their device. However, it could be annoying when the fingerprint isn’t working anymore. Apart from that, it creates a huge problem for users who use this feature. Fortunately, you can easily solve them by following the troubleshooting methods.

By following the solutions carefully, you can easily solve the problem on your OnePlus. In case the mentioned solutions don’t work for you, you must contact the support team for further information. We hope you have found this guide helpful to you. However, if you have any other queries or suggestions related to this, let us know in the comments section. Thanks for reading. Cheers!